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ryanfromnesbit Level 1 Level 1

I synced my documents with icloud last night on my iPad and iPhone and everything was worked flawlessly, but this afternoon I launched pages on my iPad and all my documents appeared for a brief moment then the disappeared. The same with my iPhone. These were important documents that I use for class. I am assuming this is a flaw in iCloud. Please help me get these back! Thanks!

iPad 2, iOS 5
Reply by gvde on Oct 16, 2011 2:45 AM Helpful
I have managed to get my Numbers documents back: 1. I have copied the documents folder in "~/Library/Mobile Documents.delete.Sat Oct 15 09:01:32 2011/com~apple~Numbers/Documents" to "~/Library/Mobile Documents/com~apple~Numbers/Documents".AGAIN: MAKE A COPY! Don't move the folder in case it doesn't work. Maybe even make a second copy fo the whole ".delete" folder to have a backup copy available! 2. I have renamed each document folder, removing the ending "-tef", e.g. renamed "My First Document.numbers-tef" to "My First Document.numbers". This makes the document appear in iCloud shortly afterwards. You can't open it as it is considered a document created by the Mac Numbers application. 3. I have renamed each document folder back, i.e. "My First Document.numbers" to "My First Document.numbers-tef" 4. Now iCloud seems to sync it up again and recognizes it. It reappers on my iPad and I can open it. 5. I did this for each of my 9 documents. If you have more, you may want to use a little script. 6. To get the previews back I have also copied the contents of "~/Library/Mobile Documents.delete.Sat Oct 15 09:01:32 2011/com~apple~Numbers/iWorkPreviews" to "~/Library/Mobile Documents/com~apple~Numbers/iWorkPreviews" Now everything seems to be O.K. Documents are back. They show up on, iPad and iPhone. I haven't done anything with Numbers the last two days thus at least for me: no loss.
Reply by gvde on Oct 16, 2011 1:57 AM Helpful
On my Mac I found two folders in ~/Library: Mobile DocumentsMobile Documents.delete.Sat Oct 15 09:01:32 2011 each contains directories for the iWorks applications and in each a Documents folder. In "Mobile Documents" each Documents folder is empty. All my latest documents synced from iCloud are still in "Mobile Documents.delete.Sat Oct 15 09:01:32 2011". However, so far I have found no way to make iCloud resync the documents from the delete folder. I can copy a document into the appropriate application Documents folder and shortly afterwards it shows up in iCloud and on my iPad. E.g. copy a Excel document into Library/Mobile Documents/com~apple~Numbers/Documents and it shows up. However, this does not seem to work with the documents synced from my iPad to iCloud which are now in the "Mobile Documents.delete.Sat Oct 15 09:01:32 2011" folder. It doesn't seem to sync them back into the cloud. So right now, at least I have a almost up-to-date version of my documents saved on my Mac but no way to get it back into the cloud...

All replies

  • ryanfromnesbit Level 1 Level 1

    The same thing happened with my documents in numbers and presentations in keynote.

  • Windowspray Level 1 Level 1

    I had the same thing happen to me when I restarted my IPad. Even if I went to the web page, Nothing, all my spreadsheets from Numbers have vanished into thin air. I'm just glad I just started using Numbers and didn't have anything non replaceable disappear. I finally saved my spreadsheets with the iTunes option so I could at least have a way to retrieve my spreadsheets. I have put spreadsheets into the "cloud" and restarted my iPad to see if restarting is what caused it, and sure enough, each time spreadsheets are gone. Hope there will be a fix for this soon. I just feel for the folks that have spent weeks or even months on a doc. just to have it "lost" in the clouds.

  • rene275 Level 1 Level 1



    Bit of a joke there but seriously I had term papers on those iWork apps. Please fix this apple!

  • canis-orca Level 1 Level 1

    Just a recommendation to future responders.


    See if you can put any future files onto an external hard drive and then eject that drive when you are done.

    Evidently I answered part of my question about what to do. However, I have started a discussion thread about that very feature. Click my name and all of you should see it (check under recent activity).


    Give your thoughts there about my recommendation for modifying this portion of iCloud.

    Other than this, I have issues with the iCloud service itself.

  • JavaJam Level 1 Level 1

    Just chiming in....


    The same occurred to me as well. Everything was working fine with iWork docs in iCloud until this morning when all, Pages, Numbers, and Keynote docs disappeared from iCloud and my iPad.


    I reimported my lost docs via iTunes, and an hour later they disappeared again. Reinstalled Numbers on my iPad, but problem still occurred. My documents are primarily time-based log sheets, and restoring from a backup is not an option.


    Apple, please let us know what the issue or work around is.

  • Finkimeyer Level 1 Level 1

    Same for me, all documents lost. Keynote, Numbers, Pages, GoodReader, Sketchbook.


    Very disappointing. It looks like the documents are no longer stored in my local backup so all atemps to restore them fail.


    Any suggestions to get the data back are highly appreciate.


    Hopefully the genius guys have a solution.

  • Supra_User Level 1 Level 1

    Yep - same thing happened to me. Every time I open Pages, Keynote or Numbers, what I have there disappears.

    Let's hope it's there, but invisible. 

  • Felix Leiter Level 1 Level 1

    I had exactly the same problem. This affects all iWork programs. They just disappear after a while.

  • jswilburn Level 1 Level 1

    Same for me I even up loaded a file to icloud through my MAC and it appeared on my ipad....this morning everything is gone.  No file on iCloud and no file on my ipad.  When I upgraded my ipad to ios5 I lost all of my doucments in pages and keynote.  Not good.  I cannot get these back.  In the mean time if I create a doucment in iwork on my ipad or mac the way i share it is through itunes which seems to be a work around until icloud gets fixed.  very frustrating. 

  • alan68 Level 1 Level 1

    Same thing happened to me.  Restarted the iphone and my iwork documents and worksheets are gone. Pretty serious bug at this point.

  • Finkimeyer Level 1 Level 1

    I filed a bug report, hopefully some one will read it very soon. The "Genius" Guys couldn't help me either. At least in Germany. They know less about iCloud than I do which was very disappointing.

  • nherbert Level 1 Level 1

    Not wanting to do a same here post, but same here. iWork docs successfully synced, viewable on iPad, iPhone and iCloud (via browser). Next day, all iWork docs have disappeared. Also not recoverable from backup as the last computer sync has become the most recent iTunes backup and older backups are not there (I thought iTunes maintained more mobile device backups that *one* backup.) This last backup didn't have iWork docs as they had already been synced to iCloud and then had already disappeared when iPad synced to iTunes :-(



    Here's hoping its just a glitch and the docs are still in iCloud, just not visible? Maybe apple will quickly move to offer recover from automated iCloud doc backups?

  • Felix Leiter Level 1 Level 1

    I unsuccessfully tried again after deleting and reinstating my iCloud account. Again, all documents deleted.

  • gvde Level 1 Level 1

    Same here. all pages and numbers documents gone.

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