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hermeneut Level 1 Level 1

So iCloud synced my Keynote documents to my iPad perfectly yesterday.  I opened Keynote this morning to find that they had all disappeared.  WHAT GIVES????


While I *hope* that these files were backed up when I updated to iOS 5, their disappearance really dents my confidence in the viability of iCloud.  Apple tech, please advise!

Reply by Felix Leiter on Oct 16, 2011 12:53 PM Helpful
The files should be safely store in LIbrary/Mobile Documents.delete (that's where I found them), but the point is not where they are, it's why do they get deleted. This is obviously a synchronization issue with one of the devices (or the Mac) telling iCloud to erase upon sync: but which sync process?

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  • drsailer Level 4 Level 4

    Did you restart you iPad between the sync and when they disappeared? Another thread has this possibly linked as the problem. My iCloud was working fine this morning, but then everything disappeared after a device restart also.

  • NickFro Level 2 Level 2

    Just noticed the same issue with a couple of (critical) Numbers documents. Luckily I have an older version backed up, but...

  • NickFro Level 2 Level 2

    I can reliably reproduce the error as follows. Create a document in Numbers on an iOS device, or upload to manually. Wait for sync. Restart iOS device. Launch Numbers. The document will be deleted. If you have open, the file will still appear but clicking on it generates a "File not present on server" error. Pretty serious bug, but I can't tell if it's in iCloud or the iWork apps. Or both. Tried to file a bug report, but Apple's bug reporter is offline...go figure.

  • hermeneut Level 1 Level 1

    It's an absolutely inexcusable and platform-destroying bug. Apple, what is going on here?

  • hermeneut Level 1 Level 1

    Another day, another set of presentations deleted. This is the third time I've added files via Safari, which then synced to Keynote on ios 5, only to have them disappear from both the browser-based and iOS versions of iCloud.


    In the first instance, I lost work-related files which didn't exist anywhere else. These have not reappeared. Every file I add disappears. My conclusion: Documents in the Cloud DOES NOT WORK.


    The iCloud launch has been, for me, much worse than MobileMe. It's an unmitigated disaster.


    My larger concern is this: I can find no support documentation describing this issue and cannot, or do not seem to be able, to email Apple support about this problem. Is this a consequence of iCloud being a free service?

  • Sjazbec Level 4 Level 4

    this would be a PR desaster if true.

  • davidfromshipston Level 1 Level 1

    Glad it is not just me, anyone found a way to stop this?  I have tried turning off document sync on all devices, uninstall iWork on my iOS, turn back on, reinstall iWork, same problem, files are deleted!

  • hermeneut Level 1 Level 1



    Let me assure you that it's true. I opened Keynote yesterday to discover that the lecture I was about to present had completely disappeared. This is more than a PR disaster in the making: it is a completely service- and trust-destroying disaster.


    I expect some sort of input from Apple technicians here.

  • Felix Leiter Level 1 Level 1

    The same thing happened to me with Pages. I have reproduced this over and over gain, with the same result. All documents get erased upon restarting the device. Documents in the cloud is unusable.

  • hermeneut Level 1 Level 1

    This has been happening regardless of whether I've restarted the device or not.  I've switched off iCloud backup to see if that has an impact on this.

  • Frankuh Level 1 Level 1

    F*king ****...what happens with my docs? Same problem here! I was trying to sync, when I reopen Pages: gone-ria

  • alan68 Level 1 Level 1

    Same thing happened to me. Restarted my iphone and my iwork documents and spreadsheets disappeared. This is a deal breaker at this point in time, makes Icloud worthless.

  • alan68 Level 1 Level 1

    Just reconfirmed this behaviour again. Restarting iphone clears iwork docs from icloud.

  • Felix Leiter Level 1 Level 1

    We should send Apple as many bugs report as possible.

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