Previous 1 2 3 4 Next 102 Replies Latest reply: Jul 30, 2014 8:10 PM by ranio Go to original post Branched to a new discussion.
  • slim08 Level 1 Level 1

    Same issue here. All docs gone from Numbers, Pages and Keynote. Saw them briefly before disappearing. Really really worried.

  • hermeneut Level 1 Level 1

    Yes, I've watched them disappear too. I've replicated this in Keynote and Pages.  It is a catastrophic bug.  I have submitted a bug report but we need to have some contribution from Apple engineers. This seems to be a problem for a reasonably small number of people, but it has completely decimated my trust in the iCloud service.  I've reproduced the error every day, a few times a day, since Thursday.  I'd also be very keen to get the documents I already had in iPad's versions of Keynote and Pages back!!

  • Felix Leiter Level 1 Level 1

    The files should be safely store in LIbrary/Mobile Documents.delete (that's where I found them), but the point is not where they are, it's why do they get deleted. This is obviously a synchronization issue with one of the devices (or the Mac) telling iCloud to erase upon sync: but which sync process?

  • Stephen Kelly2 Level 1 Level 1

    Interesting, Felix!  But I can't see a Mobile Documents.delete folder.  Is it hidden?  If so, how do I show it?

  • hermeneut Level 1 Level 1

    Felix, you absolute legend!!  At least I have recovered my files.  The functionality of Documents in the Cloud remains, however, simply broken!

  • hermeneut Level 1 Level 1

    I see a number of replies succeeding Slim08's appear to have "been disappeared", as they say in espionage movies.  At least it appears this problem has attracted someone at Apple's attention!

  • hermeneut Level 1 Level 1

    And now they're back - sorry Felix.  It looks like this page is now playing up on my Mac and iPad.

  • NickFro Level 2 Level 2

    I may have found a fix. Delete the iCloud account at both the main level of Settings (i.e., by selecting iCloud) AND by deleting the account in the Mail, Calenders, and Contacts section of Settings. Have it remove everything from your device (careful, this is scary and ymmv). Once it's done. Go to the main level, select iCloud, and re-enable your account there and set all settings there for sync. Let the sync happen.


    Since doing this on both my iPad and iPhone, iCloud has been stable with iWork documents. I had noticed that my PhotoStream was different on the two devices and so I am thinking that, somehow, iCloud got 'confused' w/r/t state and was alternating between a state WITH iWork documents uploaded and WITHOUT, in which case it deleted them.


    I've had stable documents that survive device restarts for about 4 hours we shall see.

  • alan68 Level 1 Level 1

    Thanks for the suggestion but I didn't work for me. I deleted the account in iCloud and selected to have it remove everything from the iPhone. When I went to delete the mail account it was gone. Then I redid the account under iCloud. iWork files are still being erased on restart however.

  • Ward Level 2 Level 2

    Great tip on the ~/Library/Mobile Documents.delete folder—I found what appears to be my file there. However, it shows up as a directory with the ".numbers-tef" extension, and I can't seem to find a way to actually open the file in numbers or get it back onto my iOS devices (tried changing the file extension to ".numbers" and loading it on the device by several means, moving the contents of the "Mobile Documents.delete" folder to the "Mobile Documents" folder, etc. I do get a file that appears in Numbers on my devices but I can't open it, export it, etc.

  • Ward Level 2 Level 2

    Found a solution in another thread on this same problem to recovering documents from Mobile Documents.delete folders. See the post from "gvde" quoted below. It's convoluted but it works! At least my data is safe now.

    gvde wrote:


    I have managed to get my Numbers documents back:


    1. I have copied the documents folder in "~/Library/Mobile Documents.delete.Sat Oct 15 09:01:32 2011/com~apple~Numbers/Documents" to "~/Library/Mobile Documents/com~apple~Numbers/Documents".

    AGAIN: MAKE A COPY! Don't move the folder in case it doesn't work. Maybe even make a second copy fo the whole ".delete" folder to have a backup copy available!


    2. I have renamed each document folder, removing the ending "-tef", e.g. renamed "My First Document.numbers-tef" to "My First Document.numbers". This makes the document appear in iCloud shortly afterwards. You can't open it as it is considered a document created by the Mac Numbers application.


    3. I have renamed each document folder back, i.e. "My First Document.numbers" to "My First Document.numbers-tef"


    4. Now iCloud seems to sync it up again and recognizes it. It reappers on my iPad and I can open it.


    5. I did this for each of my 9 documents. If you have more, you may want to use a little script.


    6. To get the previews back I have also copied the contents of "~/Library/Mobile Documents.delete.Sat Oct 15 09:01:32 2011/com~apple~Numbers/iWorkPreviews" to "~/Library/Mobile Documents/com~apple~Numbers/iWorkPreviews"


    Now everything seems to be O.K. Documents are back. They show up on, iPad and iPhone. I haven't done anything with Numbers the last two days thus at least for me: no loss.


  • Supra_User Level 1 Level 1

    I'm seeing at lot of posts about the same problem:

    Here is another discussion, with a temporary solution for those who have documents on their computer. I lost those I used on my iPad 1 and iPhone 3GS.


    iCloud deleted my documents. How do I get them back :

  • Felix Leiter Level 1 Level 1

    I seemed to have solved this problem by deactivating iCloud on every device (including the Mac!) and then activating it again, after trashing the "Delete Mobile" folders I had found in the LIbrary. Now the IWork documents have resumed regular syncing and I haven't experienced any deletion since. Here's the steps I took exactly: (a) tun off iCloud on Mac, iPad, iPhone after backing up Calendars and Address Book, (b) deleted "Mobile Documents" folders from Library and (c) reinstated all ICloud accounts commencing with Mac. Who knows, perhaps it was just a synchronization issue.

  • davidfromshipston Level 1 Level 1

    I have also been looking at the issue, I seem to have found a log file for the Mac side, it is "~/Library/Ubiquity/username/ubiquity.log", everytime I upload, or do any change on any device (iPad, iPhone or Mac) I see a number of errors being reported.  I have just deleted the application support files located in  "~/Library/Application Support/Ubiquity/" and performed a restart to force the files to be recraeted.  Lets see if this helps fix the probelm.

  • davidfromshipston Level 1 Level 1

    Also removed the invalid certificates in my keychain related to Ubiquity.  The files are not being deleted, but time will tell.

Previous 1 2 3 4 Next