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Birthdays do not show up on iCloud.com/calendar. Anyone else?

Birthdays Calendar is turned ON in iCloud.com. Birthdays (from the birthday field in Contacts) show up on my iPhone/iPad, but all birthdays have disappeared from the calendar view on iCloud.com.


Anyone else with this problem? Apple support has been looking into it for me for 2 days without any result yet.

iPhone 4 16GB / iPad 32GB wifi / MacBook Pro 15" 1.83 Intel CoreDuo / AppleTV 2, Mac OS X (10.6.4), MBP: 2GB DDR2 SDRAM, 250GB 5400rpm HD, ATI Mobility Radeon X1600

Posted on Oct 14, 2011 4:25 AM

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115 replies

Nov 1, 2011 12:40 AM in response to m@apple

Ive tried this it seemed to work.


My issue that I have now is that I have my icloud account, macbook and iphone. The correct birthdates are in the phone and icloud contacts and the phone calendar but for some reason the icloud has the birthdays a day ahead and the macbook calendar has all the birthdays a day behind! I cannot seem to fix this!

Nov 3, 2011 5:48 PM in response to k.alexander

One thing that worked for me: One contact birthday was showing up on icloud. The other was not. The one that was NOT did not have the same fields filled out in Contacts on my mac. Specifically, I had only put my friend's *first* name in contacts, not her second. I added her second name, and her birthday appeared on icloud.com within 10 seconds.

Nov 3, 2011 6:00 PM in response to k.alexander

Ok...check this also:


When I looked at my Address Book > Preferences on my mac, I see TWO accounts. The default is the icloud one. The other one is called "On My Mac, Local".


Since iCloud is the default, I figured that any NEW contacts would be iCloud-ready. So, I deleted out of my Address Book one of the entries whose birthday was not showing up. Then, I entered it as a new one. The contact and the birthday showed up on iCloud online immediately after hitting REFRESH.


The problem is that I have 163 contacts on my address book on my mac, but only 70 on my iCloud.com contacts. I don't see an easy was to change them ALL over to iCloud. I don't see any reason to have an "On My Mac", "local" entry.

Nov 4, 2011 12:34 PM in response to foqus555

I found one contact where I had a 1 in front of the area code in the phone number. I deleted the 1 on my iPhone (on my iPhone all contacts, birthdays, and calendars are working properly) and poof, the the missing birthday for this contact showed up . So, I looked at some of my other missing birthday contacts to see if there was some other odd formatting causing conflicts with iCloud. I even tried editing them just to see if any activity in the contact would force an update to iCloud. Sadly, none of them had unusual setups.


I was unable to get any more of my missing birthday's to show up in the iCloud contacts/calendar or my iPad2. However, I suspect we are on to something here. Perhaps there is some unseen formatting that is causing the conflict.


Too bad the Apple support folks are not expressing any opinions or suggestions or even acknowledging a problem. To date, I have still not had a response from my "dedicated" Apple Support Representative.

Nov 4, 2011 12:55 PM in response to Planet Mongo

This is interesting information, Planet Mango.


As for the Apple Support folks, as the original poster of this thread, I can confirm that I am continuing to work with them on resolving this (and I dont mean just for my account(s)), but rather to help them identify this problem as a whole. At this point we've created two test accounts, and they also have access to my account and we are trying to identify the problem. I've been in constant support with them, with updates every few days. I've also on numerous occasssions pointed them to this thread and identified specific posts which I thought were helpful or brought new information as a result of various tests perfromed by users. As soon as I find out something useful, I will make sure to pass it along here.

Nov 4, 2011 1:38 PM in response to k.alexander

I'm glad your support person is helping you. I have not had ANY contact with mine since initially opening my case on 10/17. He worked with me for almost 2 hours then sent me an email with his phone number and, obviously, his email address. I have left many voicemails for him and sent several emails with absolutely no response, nothing! In my most recent email, I asked if there was someone else I should be working with, and if so, please provide me the contact information.


I haven't had time to sit on hold waiting for another support person then to have to through all the troubleshooting I did 2.5 weeks ago. Instead, I have been monitoring this site, and this thread specifricially, to see if there has been a solution.


I do suspect part of the problem is what I mentioned in my other post. I also wonder how much of it is the Mobile.me conversion. I noticed something in iCloud when I used the "find my iDevice". It has my old 3GS phone, my 4S, and two iPad2's (one of which is showing "Offline"). It seems when I converted to iCloud from Mobile.me, my iPad2 duplicated (I only have 1 iPad). I can understand the 3GS since I haven't officially wiped it clean yet, but why 2 iPad's? Could this be causing the conflict with the iCloud calendars and contacts? My iPhone 4S has absolutely no issues with contacts or calendars.

Nov 7, 2011 8:33 PM in response to GretchenS

YES, AMEN, as the OP of this post, I can confirm, both mine and my wife's accounts have just started working all of a sudden. I did not do anything to them to get them to work. Clearly Apple fixed whatever the bug is.


On a side note, what's further interesting is that the two test accounts that Apple had me create and upload my contacts to, have suddenly stopped working, that is, I can no longer log into them. I was able to log in to them earlier today or yesterday. Interesting.

Nov 8, 2011 12:21 AM in response to microfun

Hurray!!


Which means confirmation also from my side. After the early good news this morning from fellow followers of this thread, I just went online to check my birthdays on iCloud.

Behaviour was: birthdays were yet not showing up so I logged off and logged in again. Birthdays started showing up 30 seconds after I got into the calendar application.


Better late than never. Thanks Apple!


Side note: acknowledge issues early and provide feedback to customers. Otherwise and going large scale you risk getting Microsoft's position (and reputation).

Birthdays do not show up on iCloud.com/calendar. Anyone else?

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