Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage sent from email address rather than phone number...

I'm having similar problems with my iMessage update under iOS 5. When I send text messages to other iPhone users, it appears as iMessage and from my email address rather than my phone number. I went into Settings > Messages > Receive At, but there's no option to add my phone number. It keeps showing my Apple Account, which I registered under for iMessage and iCloud with my email address. It only allows me to add another email address. From what I can tell, non-iPhone users are still receiving my text messages from my number like regular. If I turn iMessage OFF, I'm sending regular text messages to all users. Anyone have a fix yet? I'm wondering if this was an Apple goof that won't be resolved until the next iPhone update.

iPhone 4, iOS 5

Posted on Oct 14, 2011 6:55 AM

Reply
Question marked as Best reply

Posted on Oct 14, 2011 7:08 AM

Wait...I think I figured it out. When you click Receive At, click Apple ID and Sign Out. Once you've signed out, the Receive At turns to "Use your Apple ID for iMessage." I think that fixes things!

232 replies

Oct 21, 2011 5:08 PM in response to epfenn29

I had the same issue but none of the solutions mentioned above worked for me. I realized that my phone number under Settings->phone was entered with the +prefix and country code. Just removing this and entering the plain number starting with 0 made it work. (however, putting the prefix and country code back in, it still works as it should. Strange bug.)

Oct 23, 2011 9:35 AM in response to epfenn29

I turned off iMessage, went out of settings, back into settings, turned on iMessage and it fixed two problems. A) I got the "Receive At" setting (wasn't there before) and it suddenly loaded my phone number in addition to my email address for Receive At so I was able to chose that under the Caller ID. Worked great. Thanks.

Oct 27, 2011 5:57 PM in response to epfenn29

I've had this problem as well.


I had it "waiting for authorization" for a couple days and it was only going through my email.


Not only it was going through my email, but I could not receive any SMS text from anyone unless they had ios5 and was using iMessage.


I was sick of this problem and tried ALL of the methods, called AT&T (don't even bother trying because they don't know what the issue is) as well as Apple (don't bother because even their senior advisor didn't even know) and went to the Genius Bar the next day. Fixed the problem in 20 minutes. They basically told me something about my software didn't have some sort if "ID" thing (I forgot what she said) and so she had to do a hard reset from their computer and so it all ended up working out fine.


Problem solved.


PS Don't bother calling AT&T because it has nothing to do with their service or anything on their end. And Apple would put you on hold for like 30 minutes before you even get a response from someone who probably didn't even know about this problem.

Nov 22, 2011 12:27 PM in response to epfenn29

Make sure that your email address where you "recieve messages" is @me.com or @mac.com (I think that would work?) For some reason I had my apple ID username@mac.com linked to my gmail address, so everyone was saying they were getting messages from my gmail. When I went into my apple ID settings and consolidated my email address, it gave me username@me.com. I put that email address in to the "recieve at" setting, deleted my gmail, and now everything works!! Yay! Try that...

Nov 23, 2011 10:58 AM in response to epfenn29

I am also having this problem.

when i utilize imessage my email address/appleId is being sent to other users as my CallerID

when i send a normal text message, my normal phone number is being sent to users as my CallerID


Logging out of imesage and logging back in did cause a couple of changes:

-the caller id setting to show up magically> I checked this caller id setting and my phone number was selected.

-the receive at setting now lists a phone option with my phone numer already entered, however this line item is grayed out with inability to select it.


I did send a test imessage to a friend after these changes took place when logging out and then back in of imessage, however the message received was still showing my email address/appleid as the Caller ID.


Anyone else have any ideas? The people who have stated that the log in/log off sequence worked-- can you confirm that the imessages you are sending are actually showing your phone numer as the Caller ID to the recipient?

Nov 24, 2011 11:07 AM in response to epfenn29

Hey all, I'm having the same problem as you guys and haven't fixed it yet. I tried logging out of my apple id, turning imessage off and then on, changing my phone number under phone settings to "(xxx) xxx-xxxx" instead of "+1 (xxx) xxx-xxxx" and nothing works.


I'm logged in with my gmail, which is my apple id. Under the "receive at" setting, it only shows my gmail, not my phone number.


Any ideas why that is?

iMessage sent from email address rather than phone number...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.