Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage sent from email address rather than phone number...

I'm having similar problems with my iMessage update under iOS 5. When I send text messages to other iPhone users, it appears as iMessage and from my email address rather than my phone number. I went into Settings > Messages > Receive At, but there's no option to add my phone number. It keeps showing my Apple Account, which I registered under for iMessage and iCloud with my email address. It only allows me to add another email address. From what I can tell, non-iPhone users are still receiving my text messages from my number like regular. If I turn iMessage OFF, I'm sending regular text messages to all users. Anyone have a fix yet? I'm wondering if this was an Apple goof that won't be resolved until the next iPhone update.

iPhone 4, iOS 5

Posted on Oct 14, 2011 6:55 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2011 7:08 AM

Wait...I think I figured it out. When you click Receive At, click Apple ID and Sign Out. Once you've signed out, the Receive At turns to "Use your Apple ID for iMessage." I think that fixes things!

232 replies

Feb 21, 2012 8:38 PM in response to epfenn29

I've been having the same problem and it IS iMessage. The whole changing the "receive at" to my actual number thing didnt work for me or turning iMessage on and off along with the power of my phone. WHAT DID WORK: SIGNING OUT OF APPLE ID UNDER THE RECEIVE AT. You do not need to be logged in to have iMessage work. So I just left it signed out and all my friends aren't freaking out about seeing my email anymore.


Hope this works for all of you too.

Feb 22, 2012 5:34 AM in response to epfenn29

I got the same problem, when I am signed in it has my email adress selected and phone number is greyed out and it says verifying yet when I log out even with rebooting phone and everything I can turn iMessage on and below it it says waiting for activation and won't come off it only way I can get it to work is by signing in through email..

Anyone knows how to fix this?

Feb 29, 2012 10:12 PM in response to epfenn29

my iphone not showing any number in messages settings. only showing my apple id. i tried to log out apple id, but still no phone number showed in "receive at". And the imessage keep "waiting for activation". I can send imessage using e-mail, but not phone #. I tried everything, turn on/off imessages, restoring firmware, nothing worked. my phone shows me the correct number in settings > phone > my number. and caller id set to on. but imessage still not showing my number.

anyone knows why?

Mar 12, 2012 2:47 PM in response to epfenn29

i just had the problem and i was freaking out because my friend didn't even realize it was me thru the email....what i did was i turned the imessage then turn the phone off turn it back on turn the i message then go to RECIEVE AT> then click on the USE YOUR APPLE ID > then sign off of that one it will automatically put it back on your original phone number. I did not sign back on to the USE YOUR APPLE ID since im in not out of country and its not a ipod or ipad. i dont know it works for me now...

Mar 16, 2012 12:11 PM in response to EhsanSamadi

I had the same issue as everyone has said. Not sure why it started but we did:


Remove email address, turned off imessage, went out of the settings options, went back into imessage and re-entered the apple id account information. The key seems to be that you have to have: "receive at - 2 addresses" assuming you want to send imessages via email addresses and telephone numbers

Kim.

Mar 19, 2012 7:51 PM in response to epfenn29

I am having all the same issues. People with iphones were recieving my text but I could not receive theirs. I logged out of my apple ID under general-setting-msgs. shut off phone, went back into settings-general-msgs, it showed only my phone # under the received at title, I logged back into apple ID. Then it showed both my phone # and email address. My iMessage worked. Then I logged out of my apple ID and my iMessage still worked. So is this problem intermittent? How will I know if someone responded to me when I don't know if the msgs are getting through to me.

So what's the deal with this?

Is ANYONE from apple going to fix this problem? It is quite ridiculous. I can't believe such a smart product has such a dumb problem.

Mar 19, 2012 8:40 PM in response to epfenn29

I had the same problem in Japan.

I use US Unlocked iphone there.

I just could fix my problem and I like to share what I did. ( Sorry I'm not a English speaker so, my English is not so good.)


I reset the networking setting. ( go to General<Reset< Reset Network Setting)

Then I reset my router. ( turned off and on)

Back to General<Network<Celler Data Network ( set the APN)

Next, General< Network< Wi-Fi (choose your wifi setting and change DNS and put 8.8.8.8, instead of original one)

Then go back to Facetime and iMessage setting and turn them on.

As soon as I did those steps, my iphone worked.


P.S

Somepople says, set Automaticall time is on ,too.


I hope it helps.

Mar 26, 2012 3:05 AM in response to epfenn29

I did all the suggested in this post, and what worked was the prefix - changing the +xx to 0, and making sure that you have your received caller id is the phone number.


mind you it also worked with turning imessage on and off and a phone on and off to activate the imessage again - if that made sense.


Hope this helps - Thanks for the suggestions everyone.

iMessage sent from email address rather than phone number...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.