Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

65 points

New ATV2 selectable resolutions - 720p/60Hz fail!

Hello All,

I'm in the UK and I've been waiting (with bated breath) for Apple to include selectable resolutions for output to my A/V amp and through to my Panasonic TV.

The TV is capable of 50Hz or 60Hz at 720p/1080i/1080p, and the ATV2 has been defaulting to 50Hz.

Not a problem for UK 25fps content, but when I play anything else, e.g. HD stuff from the Apple TV store the picture jumps every couple of seconds. Similar (in fact identical) content plays back smoothly on my PS3, which defaults to 1080p/60Hz or 720p/60Hz. All content plays back fine, regardless of its source.

I was pleased (thrilled in fact) to see that I could now select 720p/60Hz for the ATV2 output - imagine then my dismay when I received the dreaded "plonk" of "you can't do that" and the ATV2 reverted to 720p/50Hz reporting that my TV is "probably" not capable of 720p/60Hz.

Sorry ATV2 - I know that it IS! 😠

Any idea how I can overcome this? All I want to do is output 720p/60Hz from the ATV2 and I can start properly enjoying content from the store and my iTunes libraries etc. etc.

Thanks in advance,

Posted on Oct 14, 2011 7:24 AM

Best reply

Buckethead82

Level 1

15 points

Posted on Oct 17, 2011 9:49 AM

Same problem here. It's an issue Apple are aware of, as it was present in the last beta firmware which was released about 6 weeks ago! Despite them knowing about the issue, they've gone ahead and released the latest official firmware without fixing it.

They're absolutely useless. I've been waiting months upon months to get 60Hz output back on my AppleTV. How bloody difficult can it be to implement? Not very is the answer.

View in context

68 replies

Einarius

Level 1

0 points

Nov 20, 2011 3:42 PM in response to J F

Chiming in - I have the same problem ("your TV does not support this resolution") when trying to set 720p/60 Hz on an ATV2 connected directly to a Panasonic VT30. The set might have 50 Hz as default or preferred, but it definitely supports 60 Hz as well as 24 Hz.

Nov 24, 2011 2:09 PM in response to Einarius

Exactly the same problem here on a Panasonic TX-L32DT30B.

I've resorted to using 480P until Apple can fix this. At least that way I don't get the annoying glitching!

Any way this could be escalated perhaps?

ctomer

Level 1

35 points

Nov 25, 2011 12:44 PM in response to at74

Same problem with my Panasonic TX-P42G30B 480p60 is nice and smooth with pretty much all iTunes content. 720p50 has a nasty flicker.

Unable to select 720p60

fmobrj

Level 1

0 points

Dec 5, 2011 8:28 AM in response to J F

Same problem here. With or without the Amp.

Panasonic TCP58VT20

Denon AVR-2112CI

Hope Apple fix this soon, once the problem has been reported for a long time.

hhafstad

Level 1

0 points

Dec 12, 2011 6:07 AM in response to J F

I have exactly the same problem with my ATV2 connected to a Pioneer Kuro 5090.

Just for fun I tried to connect through my Amp. Same result.

TV: Pioneer Kuro 5090 - Amp: Denon AVR-2807

The TV/AMP does support 60hz. I have tested with a Mac Mini, PC and Boxee Box.

Apple, please resolve this issue!

Dec 18, 2011 8:26 AM in response to hhafstad

I was hoping 4.4.4 would have had a fix for this. Nope.

Come on Apple. Not properly supporting EDIDs for one of the major manufacturers such as Panasonic is pretty poor!

fmobrj

Level 1

0 points

Dec 20, 2011 4:27 AM in response to J F

Do anyone from Apple really read this posts?

Naiera

Level 1

11 points

Dec 21, 2011 4:52 PM in response to J F

I'm in Denmark and got my ATV2 more or less on a whim today (I already have a Roku 2 XD 😕), and I've experienced the same problem with not being able to select 720p/60.

My setup is a Pioneer 4280XA, a Marantz SR4001 (don't worry, I have a nice stereo amplifier powering my speakers 😉) and some HDMI switch I just got in the mail. It doesn't seem to have a manufacturer name anywhere on it.

I don't know if it was the receiver or the switch, but when I plugged my ATV2 directly into the TV I was able to select 720p/60. I put the ATV2 back into the switch and it stayed at 720p/60. I guess I'm lucky. I sympathize with those of you who aren't able to solve this problem.

EDIT: D'oh! 😐

I sent the ATV2 into sleep mode, and it was back on 'Auto' when I powered it up, and it refused to let select 720p/60 again. I guess I'll have to leave it on until someone fixes the issue.

Gunhed

Level 1

0 points

Dec 21, 2011 6:32 PM in response to Naiera

I have a 428xda and it does allow the Atv2 to stay on 720p60. The 9th gen kuros I also have dont ! Strange. The solution is a video processor between the tv and the atv2 like a dvdo vp20 or equivalent. There is a seller on ebay who has many new vp20 clones fir only 120 pounds located in the uk. Let me know if any of you are interested, i will send the ebay link.

Dec 22, 2011 12:45 PM in response to Gunhed

I'd say that was a fairly expensive work-around. Not really acceptable, unless were interested in one for other reasons.

Dec 28, 2011 7:16 PM in response to J F

Same problem here.

Switzerland

Philips 42pfl7603

ATV2 directly connected via HDMI. 720p/60hz not working (my TV is capable) and 720p/50hz unwatchable to me. So I am stuck with 480p. Not funny at all...

Please fix.

Cheers

Alex

Jan 6, 2012 3:11 AM in response to J F

I have the same problem in the Netherlands! Brand New ATV2 with Update 4.4.4 did not change a thing. When I watch a movie in 720 p 50hz it stutters. Ps3 has no problem with 60hz.... Apple FIX THIS!!!!

Jan 6, 2012 10:37 AM in response to J F

I also can confirm the issues: TV Set ist a Pioneer KRP500 and a sc lx82 in between. All Players just work fine on 720p/60 just the ATV fails an doesn't let me switch to 720p/60.

It just tells me the TV might not capable of this resolution. I would appreciate if Apple would offer a forced resolution mode as Sony did, too. They had the same issues on the PS3 caused by well known delays during HDMI handshake

Movies are not viewable because of the stuttering - so no DOW from me till an update will let me choose. Furthermore I'm thinking to send the ATV2 back to Apple

Jan 15, 2012 12:58 AM in response to J F

Hi,

Same problem here, I'm in the Netherlands...using us Panasonic VT30 plasma screen. Also noticed that the silver boot logo does show up in 60hz, as the tv always show this. This really needs to be fixed soon, considering trashing the piece of ....

Strangely on my cheap Samsung lcd screen in the bedroom it does automically output 60hz...weird. Looks like it does not cope very well with high end screens ;-)

Daniel

gfroma

Level 1

0 points

Jan 15, 2012 2:13 AM in response to J F

This isn't a proper fix and it involves spending more money but with no sign of a resolution to this from apple in my case I ended up ordering a Gefen HDMI Detective that works with fixed resolutions.

I now have 720p 60hz and no stutter from the Apple TV feeding my Panasonic GT30 with the HDMI detective sitting in between the ATV and the TV.

New ATV2 selectable resolutions - 720p/60Hz fail!