Sound issues using FaceTime on Mac!!

Same here! I am using iPad and iPod... Please help!

My iMac cannot be heard on FaceTime I can be seen and I can see and hear the person I called. I am using the latest Mavericks OS. My iPhone and iPad both work well on the same WiFi nework, Any ideas on how to resolve this problem?.

In an effort to help glynch6832 and others experiencing the same issue:

1. The Facetime audio problem has now been running unresolved for over 2 years (despite various changes in OS and over 95,000 posts on the issue)

2. The consensus of opinion is that this is a software issue with Facetime that Apple is (conciously?) choosing to ignore for unknown reasons. Many of us have trawled the ocean to find solutons, but the disheartening conclusion is that there is still no fix as yet.

3. People have been trying to resolve this directly with Apple tech support, but Apple either denies that there is a problem; claims to be unaware of it (sic); or suggests lengthy, time-consuming and costly visits to Apple stores that achieve nothing.

There was a very good article in MacWorld by Lex Friedman, one of their senior editors ("Can't trust this: Inconsistencies shake faith in Apple" - Nov 19th 2013), highlighting that this kind of unresolved issue with the fundamentals of the OS and functionality is eating into the confidence of users in Apple as a brand, particularly as competition is catching up and doing things better.

The aim at the moment is for sufficient people to make sufficient noise on this in the press to get Apple to fix it. The current approach of working through tech support, blogs or forums is not getting anything done.

If anyone can shed light on why Apple is in denial and deliberately choosing to stick their head in the sand over this problem it might help us all?

I have contirbuted to this thread some while back when I THOUGHT I had a solution but, sadly, not. thorpes01 sums it up nicely.

This is ridiculous! I was able to use it fine too, then bought the app, and now can't facetime and I actually love facetime. Apple, this is extremely disappointing and they should be ashamed for ignoring this. They dont' care because they know we are going to buy their products anyway. They are to busy putting out the same product over and over. Fix some problems on the old things please!! I liked face timing! 😠

FaceTime is a joke. It cuts out every five minutes, regardless of your connection strength.

It's Apple needlessly reinventing the wheel like their ridiculous Maps.

Just use Skype. It works way better.

Get a clue, Apple.

I ordered a 13" macbookpro retina display in December 2013 and out of the box the first thing I did is use face time and this is when I immediately noticed the same facetime audio issues. When facetiming with another mac, ipad, iphone whatever my audio gets muted when the other person speaks at the same time. I basically bought a 2200 euro walkie-talkie. Having noticed this issue within 2 weeks apple sent me a new macbook pro 13" retina display. The first thing I did out of the box ofcourse was check the face-time. BAM!! same problem. Again this thing is basically an expensive walkie-talkie. So now my options are having a third machine sent to me or getting my money back, I DO NOT WANT MY MONEY BACK. I want a functioning machbook pro with face time!! Its not just Steve who is deceased. The same can be said for a once great product. I am SOOO disappointed I could scream. and oh yeah some kid at apple tech support had the audacity to say that this is "probably the way facetime works right now" YEAH RIGHT!!

I'm having the same issue man, hope apple fix this soon!

Hi All,

After recieving 3 brand new machines (MBP13 Retina) in Dec 2013 and Jan 2014, Apple does not believe they can deliver a proper working brand new machine. They also won't look into the problem and hope i can accept this faulty machine.

Is that what Apple is turned into? A company that doesn't believe they can fix their own machines? Or do they not care anymore about their customers and their product?

The person I'm facetiming with cannot hear me when we talk at the same time. My (3 brand new, but all 3 faulty) machines will mute me, so the other party cannot hear me. It is back to the walky talky ages again, 'over'.

Since I'm a great believer of Apple, I cannot believe they won't fix this problem and just keep on selling and delivering brand new MBP 13 Retina machines that don't work.

Does nobody at the Apple company care anymore, is there no company pride?

In response to your question of whether Apple cares, from all I can tell regarding using a laptop and facetime, nope, Apple doesn't cae, I have been here for two years waiting to recieve a notice that someone finally figured out a fix to this issue, and so far, not one person here has. The only fix, (1) get an ipad or (2) don't use facetime on your laptop. Otherwise coming here is a futile attempt at getting heard by someone from Apple and all you get is comfort knowing you're not alone and maybe a some finger exercise in typing your unhappyness with Apple. I got the ipad, now I don't ever even try using facetime on my laptop. Good luck!

Check your settings in Facetime.

Go to the top menu in Facetime and select Video.

Check to see if Internal Microphone is check marked. Select Internal Microphone if it is not checked.

In my case, LogMeInSoundDriver was checked and my microphone would not work.

Everything works on Facetime again.

NOTE: LogMeIn is an insidious program. Very hard to uninstall.

As of February, 2013, running both Lion and Mountain Lion (10.8.2), LogMeInRescue will no longer install in Applications, nor show up in Spotlight. It is also not in in Login Items in System Preferences. It no longer has an uninstaller, and will automatically open up at every fresh startup, even when you quit the application.

This cured my problem. I owe you a drink--a manhattan?

If you read the messages you'd have read that the issue wasn't NO SOUND. The issue was the sound not working after a period of time.

If you bothered to read the messages you'd have seen the hoops and trapeze swings we've been trying to negotiate this problem with for over a year now.

And all we had to do was to "check" off on "internal mike"? Incredibe.

You are correct that this Discussion is about sound not working after a period of time. The discussion also has a lot of posts concerning not being able to be heard during Facetime.

I was responding to the person who was using a landline to talk while on Facetime because the other person could not be heard. The issue I had was another app, LogMeIn, was interfering with the video on my Facetime. Clicking the checkbox fixed my audio issue. I have no audio issues since.

I was having the same issue. While experimenting with different things, I went to the "video" tab for FT and for some reason my microphone option had been changed to "line in". I reselected "internal mic" and it worked, people can hear me now!! Not sure if this will work for everyone, but it did for me so I thought I'd share. Good luck!