Caller ID not working on iPhone 4S

Add me to the list experiencing this issue. I restored my new VZ iPhone 4S from a 3GS backup. Brian Christopher, did you restore from a 4S backup and it worked? Thanks.

Here's another fix that I found in a different thread that worked great for me and is much simpler:

https://discussions.apple.com/thread/3390605?answerId=16380402022#16380402022

The summary:

Here is the summary of the steps I took to correct the issue:

1) Open the Phone and dial *228. This is a Verizon over-the-air programming number.

2) When the system answer press 1 for "Program or activate your phone"

3) Wait for the call to disconnect. You should get a prompt stating something like, "Settings updated."

4) Open the Task Manager and kill the Phone, Message, and Contacts Applications

5) Wait a few minutes (I waited 3 just to be extra safe)

6) Open the Message App to verify the fix.

If you are still broken, kill the Message App again, then reboot your phone.

Good luck!

Ernie

Thanks epetti. Works great. Dana

I had the same issue switching from ATT to Verizon and was able to fix by restoring to original settings, and then setting up as a new phone. I was not able to fix by applying data/settings from backup as suggested by msedward. Just make sure that your address book and the rest of your data on you computer is up to date before restoring and setting up as a new phone.

This worked for me as well. Makes me think the issue is on Verizon's side of things. Thanks for the help Ernie.

worked like a charm on both of our new Verizon 4s phones. *228, press 1, wait 10 seconds for programming to complete. After that we just waited 30 seconds and the phone adjusted some internal settings and then all the phone # formats were corrected.

Thanks, Epeti! That is perfect. No need to reset the phone or re-transfer 60gb worth of music, etc.

*228, press 1, waited 10 seconds, and then all was working perfectly.

Brian-

Please revise the "Correct Answer." Rather than resetting and restoring the entire iPhone, or even rebooting for that matter, just doing the Verizon over-the-air programming of *228 seems to be all everyone needs to fix this problem. Takes 30 seconds.

I have a question for everyone who transferred from AT&T to Verizon and is having this problem. How did you get your contacts from your old iPhone to your new one? Did Verizon tranfer them for you (using a Cellbrite)?

It worked for me too. What a pain though. I wonder how many times we are going to have to do this in the duration of the year. I suppose its better than all those dropped calls from AT&T! 😀

They can do it at the Verizon store if you'd like - but it's just your contacts...

I restored a backup from my old phone. Transferred all apps / texts / contacts / photos / etc.

THANKS!!! *228 PRESS 1 WORKED!!

msedward wrote:

They can do it at the Verizon store if you'd like - but it's just your contacts...

Yes, I know they can. That's why I was asking if that's how people had their contacts transferred. I am curious as to why this is happening to people who are switching from AT&T to Verizon. One of the possibilities is that the machine that Verizon uses was having an unwanted effect.

However, if you didn't have VZW transfer your contacts, (and the fact that performing an OTA update fixes it), I'm leaning away from that theory.

I did not transfer my contacts through Verizon. I'm curious if everyone who's having this problem restored from a backup for their initial setup? I bought my phone at the Verizon store. They set it up as new first, so when I went home I had to restore from backup from my old iPhone to transfer all my info. I wonder if it's a side effect of them first setting it up as new and then restoring from an old phone that had a different carrier that causes the problem....

Ernie

That's another good theory. VZW should be doing *228 after activating the phone but, I'm guessing not all the reps are taking the time. iPhones activate differently than other phones. All the other VZW 3G phones are activated by dialing *228. Hmmm.....