When trying to sign in to iCloud on iPad2/iOS5 I receive User name or password is incorrect dialogue box w/ and "ok" bar. The screen freezes at this point and then it just spins "verifying" at the top. The only way to clear it seems to be turning it off. The same login/password worked on iPhone 4 and MacBook Pro. iPad is upto date. Any thoughts?
Wendy
iPad 2/iOS5
iPad 2, iOS 5
Exactly the same problem here on an original iPad.
I was able to set up iCloud on my iPhone and my Mac with exactly the same password, no problems. I was also able to set up the "Find iPhone" app on my iPad, and it works just fine! But on multiple attempts, I can't set up iCloud on the iPad.
Here's a screenshot of the issue on the iPad.
In this state, the Settings app is completely unresponsive. Tapping the "OK" button has no effect. I have to kill Settings and relaunch it in order to be
I've double- and triple-checked that the username and password are correct.
Hi Paul -
Well I finally chatted w/ someone at apple and was able to resolve it. First I am going to tell you what they told me, then I am going to tell you what I would do different.
I already had iOS5 loaded
They had me go to Settings>General>Reset>Erase all content and settings
After I did all that it still wouldn't accept the login/password.
That is when we discovered that I hadn't set the iphone right to back up to the cloud so there was nothing there for it to open.
Next they had me back up my iPhone to the cloud. (that took about an hour). Once it was done I went back to the iPad, you have to put some stuff in like country, blah blah blah, you are looking for the back up to iCloud, computer or iTunes. Select iCloud and from there it took about 5 minutes and everything was up and running.
What I would do differently - I would not reset the iPad. I didn't loose anything I can't replace but my pad desktop is a mess and I have to fix all that again. I would do the iPhone back up and then once that was done try to log into the iCloud again using the settings>iCloud. If that didn't work I would do the steps above because it did work.
Back up on iPhone: Settings>iCloud>Storage and Backup>Backup Now.
Good Luck!
Wendy
Macbook Pro
iPad 2 iOS5
iPhone 4 iOS5
I am having the exact same problem on my iPad2. iPhone 4s had no problem with the iCloud user name and password. I tried your suggestion above of completing an iCloud iPhone sync and then trying the iCloud user name and password again on the iPad2. It did not work. I really don't want to wipe my iPad....
iMac
iPad 2 iOS 5
iPhone 4S
Same problem here...any suggestions let me know.
I too was having the same problem. I seemed to have fixed it. Not exactly sure how...so here is the events that took place. I have two apple id's...one for icloud that was previously a mobile me...and one for the itunes store. I tried to log in with my store apple id and it actually worked without freezing up. I'm assuming it created and icloud account for that apple id. I didn't want to use that id but I now knew that it will log in. So, I tapped to delete the account. It warned me that anything on icloud will be gone...blah blah. Told it to do it. During the deletion something odd happened. My mobile me account setings from mail popped up. It showed mobile me breifly then the wording changed to icloud. It asked me to confirm something about completing migration. I said ok and when the process was complete I said done and was sitting in the mail preferences with all my mail accounts. I then went back to icloud and tried the me.com apple id again. This time it worked as expected.
So, I'm guessing the problem may be related to my previous mobile me mail account settings not migrated fully to icloud. You may want to pull that up and see if it gives and message about migration to icloud. Or reproduce my experiment and see what happens.
I'm having the same problem on both my iphone and ipad 2. I also tried your suggestion (without the reset)but it hasn't helped. Any other ideas out there are welcomed!
Yes, I confirm your same solution! thank you!
I was like you with an apple ID (old mobile me) and a second apple ID for App Store.
The problem was resolved when I've opened the mail setting
of my Mobile Me account on my iPad.
After few second it change automatically from mobile me to iCloud and when I came back to the iCloud setting
on the specific setting menu all was ok and he was connected with the correct ID without problems.
Sorry about my english.. Anyway I confirm that this strange bug depend from the mobile me email migration.
Sandro3: No such luck here. I have never had a MobileMe account of any kind, and I'm getting the same problem. I do have multiple Apple IDs — this one for personal use, and a different one for business use — but as far as I know they're not connected….
Just in case this helps anyone:
Problem:
I couldn't transition my iPhone 4 to iCloud. Tapping the iCloud setting in the Settings app, then logging in using my .mac MobileMe ID produced the "User name or password incorrect" error message. And Settings froze with the indeterminate progress indicator (the "gear") spinning away. Pressing the Home button brought me back to the home page, and I could launch other apps. But tapping the "OK" button did nothing, so I had to manually force quit it with the task manager.
Just minutes before, I had successfully used my .mac MobileMe email address and password to transition two Macs to iCloud with no problem. But it didn't work on the iPhone.
Solution:
I used the same MobileMe ID (my .mac email address), but typed ".me" instead of ".mac" as the suffix. Instantly logged in and completed the transition to iCloud.
The big hint was that the "example" shown in the ID text field was "example@me.com" and not "example@mac.com."
Hope this helped at least somebody out there.
Got it working. Here's what I did that I think made the difference:
Go to Settings → Mail, Contacts, Calendars → iCloud. Scroll down in the settings for the iCloud mail account, and touch "Delete Account."
Then go back to Settings → iCloud and try again!
This worked perfectly for me first time --- thank you!
Finally...a solution that eeally worked! Thank you, Paul.
Great solution: this worked perfectly for my iPad. Many, many thanks!!
Yesterday I transferred my old Mobileme account to iCloud. Able to sign in on iMac & MacBook but got the "User name or password incorrect" frozen error message on the iPad. I gave up after five hard resets.
This morning Applecare had the following suggestions that didn't work: reset my Apple password, reset the network settings.
Their final recommendation: wipe the iPad. My response was: "no way".
While Applecare was on hold, I found your post & deleted my Mobileme account in Mail Settings. Problem solved. I told them to spread the word about your solution.
I am helping a friend with his iPhone and I will try Paul's suggestion. I have one worry though: what will happen with the information in iCal? He has scheduled a lot of things in iCal and it will be a nightmare if he can't keep that information. Will the information stay on his iPhone or will it get erased when I delete the account?
iCloud/iPad 2 error: "user name or password is incorrect" when I try to sign into iCloud.
