Series episode is not available on Apple TV

I bought a Ringer season pass for $9.99. After iCloud was working on our home network my Apple TV contained everything downloaded previously but did not receive any new downloads. I had to watch on my MacBook Pro. Today I looked for the next episode to download (downloads are set to automatic) but none came down. I have no idea how to get the rest of the episodes. I don't want a refund; I want the rest of the season. Is there anyway you can assist me?

@justinfromrockford I'm using the "Report A Problem" link from within my account history in iTunes. Sometimes it lets me fill out a blank right there and other times it opens up a link to the support page where you have to jump through hoops before you can finally send off the complaint. Either way I usually get a response in 2-7 days. Lately it's getting slower and slower since they're being overwhelmed with problems concerning iTunes.

I agree, it's becoming a joke. Got a new episode notification of American Horror Story and Revenge last night and they're nowhere to be found. Once again, didn't even get the downloads in my queue.

@cottonwood44 Support doesn't monitor these forums so as useless as it may be, sending in support requests is the only solution. Go to your iTunes Purchases History, look up the Order Number with the show and click on the "Report A Problem" link. You'll probably get some inept off topic response the first time but keep replying back!

If it's any consolation Ringer is one of the now twelve season passes I'm having an issue with as well.

Yup same problem has been happening to me for the past few weeks with my season pass on my 2nd generation apple tv. When I click to purchase it, it acknowledges that I already bought it and yet it is not in my purchased episodes list. I reported the problem to apple 2 weeks ago and they took 5 business days to reply to me with a response that did not solve the problem. They told me to go to settings-iTunes store- check for rentals. I did this and yet Nothing. I paid for the season pass to watch this show in a timely manner and this is NOT ok. Very annoyed and want a refund for this season pass.

Still not working. Season passes purchased on Apple TV, itunes indicates all items for the account have been downloaded. Clicking the "report a problem" link doesn't kick off the problem report workflow, only redirects to help page...

Add me to the list.

I purchased a season pass for Psych Season 6 on my MacBook after the third episode was out. All three episodes were available and downloaded from iTunes on the Mac and the iPad, but episode 4 is only seen by the Mac. Neither the iPad nor the iPhone see episode 4.

I purchased season pass for a show "**** on wheels" and I can download the latest episode on my macbook but cant download it on my ipad, iphone 4s, or apple tv. If I click "buy it" I tells me i have arleady purchased it. Would you like to purchase it again. Why not give the option to download it. Who in would ever want to purchase it again. Please help.

I have the same issue. Puchased "New Girl" season pass off my MacBook and in the email it says that for me to watch the episodes straight on my Apple TV I have to check the "Downloads" section in "Settings". There is no "Downloads" section.

If I press "Buy season pass" on Apple TV, will I spend another $50 even though I puchased it before on Macbook?

i'm glad you raised this single episode issue as well, because i'm having both problems too.

my season pass for Top Chef Texas doesn't show up as purchased on my apple tv, my ipad, or iphone. i bought it on my apple tv. i can find the episodes as purchased on my desktops at work and at home, but i don't want to have to download huge files on the devices that i don't intend to watch the shows on. haven't the foggiest idea why this is happening, and i would reach out to support but my recent experience with them on my other problem was an exercise in futility.

i reached out to support about single episodes that i had purchased not showing up as having been paid for. they wouldn't acknowledge a problem on their end, and implied that it was my fault for paying twice for the same thing. they refunded my money after i detailed invoices and shows, but it sort of seems to me that he could have found the same info more easily. i am super frustrated, and as an apple loyalist, pretty disturbed!

you know i have been having the same probelms for a while now with certain shows always having to repurchase the show if i back out of the show and want to watch it later. I got 4 apple tvs in my house and the issue is on all of them. Sorry to say i am going to get a roku now and use the amazon service to watch my shows. This issue with repurchasing shows is crazy to me this bug has not been fixed,

I am well in to this season's Flying Wild Alaska, but the last two episodes I have had this same problem. The new episodes do not show up in my "Purchased" shows.

I get the email from Apple indicating the new episode is available but yet it does not show up on my Apple TV.

Why?!?!

I just fixed the problem. Not sure if this will work for anyone else, but ... I had my Apple TV and iMac logged into my iTunes account as [USERNAME], but my PowerMac iTunes was logged in as [USERNAME]@mac.com. When I logged out and back in, on my PowerMac iTunes, to the right account name, the series pass episodes showed up properly.

I was able to solve the problem.

I checked iTunes on my MacBook > STORE > Purchased on Apple TV and found the missing TV shows there, which suggested a syncing problem.

Solution: disconnect the iTunes library on the Apple TV and then reconnect. The process took 1 minute tops.

Very surprised Apple hasn't resolved this issue as the thread dates back at least 6 months. Back to watching Breaking Bad.

This happens to me as well with Breaking Bad S4.

Here is an interim workaround:

When you want to watch a missing episode, browse to the series (I put it in Favorites for quick access) and simply "buy" the individual espisode (not the season pass). Don't worry, if you purchased the pass in the past, you won't get charged. It will prompt you that you already purchased and can download it for free again or access from Purchased. The latter wont work but do chose the download option. The epsisode will be downloaded in the background and few seconds to a minute later you will be prompted to hit play to start viewing. A bit inconvinvinet but works.

I had the same problem. I restarted my ATV2 and when I checked for the purchased season pass again, it was there this time. Granted, I shouldn't have had to restart it in the first place, but at least it worked.