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Level 1

9 points

Series episode is not available on Apple TV

First I have the latest 2nd generation Apple TV with the latest software.

I bought a season several weeks ago and today got an email at 6:57 AM saying the latest show was available.

At 8:45 PM it was not in my Purchased TV folder. I checked for updated Apple TV software and installed the latest update. Still not in my folder. I removed and re-added my iTunes password. Still not available.

Earlier today iTunes on my PC was updated. (I have never watched a TV show in my Apple TV from my computer over the via iTunes.) When I opened the updated iTunes it started downloading 3 episodes of the series: the latest in HD and SD and the previous episode.

After the HD episode was downloaded on my computer it appeared in my Apple TV's computer TV show folder along with two prior episodes. The first episode did not appear and was apparently never download when I purchased the season.

After all this the current episode plays ONLY from my Apple TV computer TV folder, not my Purchased folder. It appears in my Favorites and will let me buy it for $ 2.99 even after I've already bought the entire season.

The email from 6:57 AM told me

"If you purchased your Season Pass on Apple TV you will automatically receive new episodes if your iTunes Store password has been saved. To manually check for new episodes, select Settings from the main menu, then select Downloads, and Check for Downloads."

but my Apple TV before and after the latest software update had no Downloads folder in the Settings menu. One other menu had a Rentals folder but there are no rentals anymore.

What the heck is going on? I don't have these problems with Amazon.com purchases on my Roku. What I buy is available immediatly and it doesn't try to let me re-buy seasons I've already purchased.

Very, very frustrated with Apple TV seasons purchases!

AppleTV 2, Windows Vista, Latest software updates applied

Posted on Oct 14, 2011 7:43 PM

152 replies

patora

Level 1

0 points

Oct 20, 2011 11:04 AM in response to Paul Summers2

Yup..looks like episodes are starting to appear.

Oct 20, 2011 11:07 AM in response to bwwolfe

Yap, I think Apple has fixed them, now everything show up in my purchased list.

Oct 20, 2011 11:08 AM in response to xios01

Mine is fixed now! All right!!!

Oct 20, 2011 11:22 AM in response to xios01

I can also confirm that my missing episodes are now showing up in my purchased list. It looks like something just changed.

bwwolfe Author

Level 1

9 points

Oct 20, 2011 11:35 AM in response to bwwolfe

My missing episodes now show up in my purchased folder.

Horton finally heard us!

viderian

Level 1

0 points

Oct 20, 2011 11:38 AM in response to bwwolfe

Tv shows are now showing up for me on my phone as well. I am hoping that everything will show on my AppleTv when I get home. Hope all is fixed.

Oct 20, 2011 11:40 AM in response to bwwolfe

http://youtu.be/np6vAuS0KNs

sapooh

Level 1

0 points

Oct 20, 2011 11:45 AM in response to bwwolfe

I am happy to report that mine are now showing up. I have not even touched my AppleTV or iTunes since my original post on Saturday, but I've been following this thread and saw that it may have been resolved. A big thanks to everyone who posted here and contacted support in order to keep the pressure on! Very happy that it's finally fixed.

mcsaer

Level 1

0 points

Oct 20, 2011 12:23 PM in response to bwwolfe

Having the same issue as everyone else on this thread with a couple of season passes (and individually purchased shows). Walking Dead, season 2 is one of them, not surprisingly. I've talked to at least 8 iTunes reps with no help and a rep from Apple TV who was more helpful, but still no fix. At least I'm not the only one...

Oct 20, 2011 1:26 PM in response to jayfromkeller

i can confirm that this issue is fixed and showing up on my ios devices. iphone, ipad and apple tv. great work keeping this thread alive and sending emails to support. even though they didn't seem to have a clue that anything was wrong.

Oct 20, 2011 1:28 PM in response to bwwolfe

While we're all congratulating ourselves for "getting this issue resolved" perhaps we should take a moment to thank the Apple support personnel and engineers who actually fixed it 🙂

Oct 20, 2011 1:29 PM in response to bwwolfe

Just turned on Apple TV and all the missing episodes that I wasn't able to see on the TV without AirPlaying or Homesharing are now there and they are under the Purchased tab and not just the favorites tab. Looks like they (iTunes) fixed the problem because it wasn't an Apple TV problem. Hopefully this will stay and not change again in the future.

msen

Level 1

4 points

Oct 20, 2011 4:11 PM in response to bwwolfe

Quick question;

I buy my tv shows from ATV2. I just bought a tv show from my atv2 as usual but i have just realised that the last tv show show i bought "Panam" is not accesible from my mac pro?

Should it not be available in my mac too?

Sorry if its a lame question.

Met

Oct 20, 2011 4:47 PM in response to joyfromplymouth

My missing show magically appeared this afternoon on my Apple TV. This morning Grace form iTunes wrote me to tell me basically that I didn't know how to use my Apple TV, and that I needed to contact Apple support and pay them $30 so they could tell me how to get my missing purchased TV show. OMG! Too bad the iTunes support is so shabby. Wouldn't it have been nice if at least they would have told us all "We know there's a problem. Please just hang on a bit until we fix it." Don't they get daily memos? How is it possible the all of us knew the problem was with iTunes, but the people who should know did not. Dear Apple, we expect better than this.

Oct 20, 2011 5:12 PM in response to bwwolfe

Well, mine re-appeared but it was short lived. They're now all gone again. I'm not sending them anymore emails, I got three responses this evening and all were completely idiotic canned responses that had little to do with what I explained. One was even full of more typos than I could count. Apple is going to start losing customers big time if this outsourced "customer service" is to become their standard. I'm done.

Series episode is not available on Apple TV