Series episode is not available on Apple TV

So it continues to get worse. Got two email notifications this morning of new episodes for American Horror Story and Revenge. Here's a shocker, they're nowhere to be found! Not in my available downloads on my Mac and not in the Purchased Section (iTunes In The Cloud) on any one of my devices. I know I should send what will be my 33rd and 34th email to iTunes Support this week but knowing the ascinine responses I'm going to get I'm finding I lack the energy and patience anymore.

Well, My call to apple.com yesterday bared only little fruit (no pun intended) ... They had emailed me that they had "pushed" new downloads for me... per the email sent to me...

understand that you did not receive the complete episodes of "Sanctuary, Season 4". I regret for the inconvenience caused. I can surely help you with this issue.

Curt, I am happy to inform you that I have posted the missing episodes to your account "xxxxxx" Please follow these steps to download the episodes:

However, I discovered that iTunes was able to download the episodes (after "check for available downloads", apparently they pushed to me the HD and SD version) ... the problem is, these episodes still do not show up in my list of purchased episodes. And in turn are not directly available on the Apple TV. I think this is no more than a band-aid. Because I believe something is broken on their video delivery side. so, under this fix, I would have to contact apple every week to push to me the next available episode for a season pass I ordered... yet that doesn't address the issue that they do not show up on Apple TV.

We need to keep hammering their support, and keep this post active (even if it is only group therapy! 🙂 ) maybe we can actually get apple to fix this issue!

I sent an email to Engadget, giving them details and a link to this forum. I thought maybe if somebody did a story or a blog entry on this it might help Apple get some traction on a solution.

Like you guys my Apple TV purchases are on hold until this can get fixed. Or else I'm going to have to go back to the old school method of downloading on my Mac first and then streaming them.

You might want to shoot an email or make a contact to see if we can get someone to cover this phenomenon.

Figure, I'd keep the thread alive. I've been having the same problem.

Same problems here, with Grey's Anatomy S8 and The Good Wife S3. Reported to Apple, heard nothing yet, but glad to see from others a fix is being worked on.

Just because we've gotten a couple messages in here saying that Apple is working on this don't stop bombarding them with emails. I know I've wasted several hours this week typing them up, getting inept responese, then re-clarifying only to experience more ineptness but we have to keep overwhelming them with complaints of the same exact nature. Hopefully this will be resolved soon.

The Techs that i am dealing with still have yet to accept the fact that stuff is broken and keep going with the scripted answers. They just resotred all my purchases which makes for a lot of downloads.

I emailed them back stateing "I really wish you would read what i am writing in these emails since i am taking the time out of my day to write it and attempt to be detailed about the issue. But since you or your fellow techs don't here are some screeen shots maybe images might be able to explain what i am having issues with better than a paragraph of information.

(I attached screenshots from the iPad2, iTunes, and Pictures of my AppleTV where the Shows should be.)"

Hopefully this will get my techs to realize that the problem is with the cloud and not my account...

Apple TV (2nd gen). Bought a season pass for The Walking Dead. Got email saying first episode of season is available. It is downloadable on my Mac, no problem. Does NOT show under the Purchased area of Apple TV.

Just for grins, I went to try to purchase the episode on the Apple TV and it warned me that I had already purchased it! So it knows I own it, it just isn't visible for me to watch.

In the end, I AirPlayed it from my Mac to Apple TV and watched it that way.

Please fix. I subscribe to several shows and I don't want to have to watch them this way.

@Jeremy, Sounds like the exact thing I'm experiencing. I also went the screenshot route but the rep dismissed my problem as being a show that was modified or pulled from iTunes, which of course it was not and he didn't even bother to check. I was also re-issued a ton of downloads (96 to be exact) and not one is a show that I'm missing. Now I have to download all this crap because we can't remove things from the queue ourselves and my request for customer service to remove them has apparently fallen on deaf ears.

@Scott Feldstein, Make sure you're sending emails to Customer Support, they don't monitor these forums. Although you'll probably get a really lame response, keep at it!

I have the same issue as everyone else, but there's a slight twist I've noticed. When I purchase episodes of Scooby Do for my kids, those DO show up in my purchases. No other shows do (Californication, Prime Suspect, etc.). So why does that show make it to my Purchased list? Also, I was wondering if anyone has tried to purchase TV shows from their computer. Do those show up in the Purchased menu on the ATV2?

Well, apparently Apple is a little aware... My latest response to my latest email support request...

I would like to mention also that I have been made aware that Apple is currently working toward a resolution for this issue. I will be keeping your request and I will get back to you once I receive an update and further information is available.

However, I agree with the previous posts... It is important that we keep calling and emailing support requests until they resolve this issue...

Great news guys, I've found a solution by accident.

It's not perfect, but it works.

First add whatever show that you need to watch as favorit

Then keep on clicking the show and back out, sometimes the new episodes show up.

I think by entering favorit it refreshes your icloud puchuses, and then it'll work.

Cesar Lin

Actually, I think that apple may have just fixed it... I just noticed that I have my missing episodes in my purchased list... and I didn't do anything...

Can anyone else confirm?

Message was edited by: xios01

However, the episodes still won't show up in your purchased section, and you'll need to access them from the favorites section, but once you get them to show up in the favorites section, they'll stick.