Series episode is not available on Apple TV

Just because we've gotten a couple messages in here saying that Apple is working on this don't stop bombarding them with emails. I know I've wasted several hours this week typing them up, getting inept responese, then re-clarifying only to experience more ineptness but we have to keep overwhelming them with complaints of the same exact nature. Hopefully this will be resolved soon.

The Techs that i am dealing with still have yet to accept the fact that stuff is broken and keep going with the scripted answers. They just resotred all my purchases which makes for a lot of downloads.

I emailed them back stateing "I really wish you would read what i am writing in these emails since i am taking the time out of my day to write it and attempt to be detailed about the issue. But since you or your fellow techs don't here are some screeen shots maybe images might be able to explain what i am having issues with better than a paragraph of information.

(I attached screenshots from the iPad2, iTunes, and Pictures of my AppleTV where the Shows should be.)"

Hopefully this will get my techs to realize that the problem is with the cloud and not my account...

Apple TV (2nd gen). Bought a season pass for The Walking Dead. Got email saying first episode of season is available. It is downloadable on my Mac, no problem. Does NOT show under the Purchased area of Apple TV.

Just for grins, I went to try to purchase the episode on the Apple TV and it warned me that I had already purchased it! So it knows I own it, it just isn't visible for me to watch.

In the end, I AirPlayed it from my Mac to Apple TV and watched it that way.

Please fix. I subscribe to several shows and I don't want to have to watch them this way.

@Jeremy, Sounds like the exact thing I'm experiencing. I also went the screenshot route but the rep dismissed my problem as being a show that was modified or pulled from iTunes, which of course it was not and he didn't even bother to check. I was also re-issued a ton of downloads (96 to be exact) and not one is a show that I'm missing. Now I have to download all this crap because we can't remove things from the queue ourselves and my request for customer service to remove them has apparently fallen on deaf ears.

I have the same issue as everyone else, but there's a slight twist I've noticed. When I purchase episodes of Scooby Do for my kids, those DO show up in my purchases. No other shows do (Californication, Prime Suspect, etc.). So why does that show make it to my Purchased list? Also, I was wondering if anyone has tried to purchase TV shows from their computer. Do those show up in the Purchased menu on the ATV2?

Well, apparently Apple is a little aware... My latest response to my latest email support request...

I would like to mention also that I have been made aware that Apple is currently working toward a resolution for this issue. I will be keeping your request and I will get back to you once I receive an update and further information is available.

However, I agree with the previous posts... It is important that we keep calling and emailing support requests until they resolve this issue...

Great news guys, I've found a solution by accident.

It's not perfect, but it works.

First add whatever show that you need to watch as favorit

Then keep on clicking the show and back out, sometimes the new episodes show up.

I think by entering favorit it refreshes your icloud puchuses, and then it'll work.

Cesar Lin

Actually, I think that apple may have just fixed it... I just noticed that I have my missing episodes in my purchased list... and I didn't do anything...

Can anyone else confirm?

Message was edited by: xios01

However, the episodes still won't show up in your purchased section, and you'll need to access them from the favorites section, but once you get them to show up in the favorites section, they'll stick.

I am happy to report that mine are now showing up. I have not even touched my AppleTV or iTunes since my original post on Saturday, but I've been following this thread and saw that it may have been resolved. A big thanks to everyone who posted here and contacted support in order to keep the pressure on! Very happy that it's finally fixed.

Having the same issue as everyone else on this thread with a couple of season passes (and individually purchased shows). Walking Dead, season 2 is one of them, not surprisingly. I've talked to at least 8 iTunes reps with no help and a rep from Apple TV who was more helpful, but still no fix. At least I'm not the only one...

i can confirm that this issue is fixed and showing up on my ios devices. iphone, ipad and apple tv. great work keeping this thread alive and sending emails to support. even though they didn't seem to have a clue that anything was wrong.

Just turned on Apple TV and all the missing episodes that I wasn't able to see on the TV without AirPlaying or Homesharing are now there and they are under the Purchased tab and not just the favorites tab. Looks like they (iTunes) fixed the problem because it wasn't an Apple TV problem. Hopefully this will stay and not change again in the future.

Quick question;

I buy my tv shows from ATV2. I just bought a tv show from my atv2 as usual but i have just realised that the last tv show show i bought "Panam" is not accesible from my mac pro?

Should it not be available in my mac too?

Sorry if its a lame question.

Met

My missing show magically appeared this afternoon on my Apple TV. This morning Grace form iTunes wrote me to tell me basically that I didn't know how to use my Apple TV, and that I needed to contact Apple support and pay them $30 so they could tell me how to get my missing purchased TV show. OMG! Too bad the iTunes support is so shabby. Wouldn't it have been nice if at least they would have told us all "We know there's a problem. Please just hang on a bit until we fix it." Don't they get daily memos? How is it possible the all of us knew the problem was with iTunes, but the people who should know did not. Dear Apple, we expect better than this.