Series episode is not available on Apple TV

I'm having the same problem with walking dead season 2. I called support after receiving a nonsensical email rreply from iTunes' support. The operator basically said they're having systemic problems with everything being overloaded and they're hoping to get it resolved in the next few days. Kind of sucky but at least he didn't waste a bunch of time walking me through pointless troubleshooting steps.

I bought my pass on my iPad so luckily I was able to AirPlay it over to the TV. I'd recommend that as a workaround if folks have another device.

Ps or another option if you want a refund is to dispute the charge with your credit card company.

I just got the apple tv after using a roku box. I used to buy from amazon. I have to say so far amazon is better for customer service. Also if you watch an episode before buying a pass they'll deduct the individual episode price from the pass so you don't double pay. I never had any issues at all viewing content. But since I have the iPad for travel I decided to switch to iTunes. Overall I'm unimpressed.

It must have something to do with forcing a change from our old Apple IDs to the email format. Last time I changed the email that is my primary contact back in April, I lost access to the remainder of the 2 season passes I had active at the time (they still haven't fixed nor acknowledged that problem). I bet they hard coded purchases to the original apple ID when they were made. Of course you can't test this because you can't use that old style anymore.

Talyien, it would not suprise me if AppleIDs were involved in the failure in some way. They've been a mess and I've managed to accumulate more than one of them over the years without really trying.

However, I'm someone who has always purchased content against an Apple ID that looks like an email address. (Specifically, it's my GMail address) and that hasn't changed with the iOS/iCloud update recently. Yet I am experiencing this bug in multiple season passes, including The Walking Dead season 2.

I am expieriencing the same problems as everybody else. I may be off base but one common thing I have been noticing is that a lot of people have purchased walking dead season 2. Everything was working great before I myself purchased season 2 of walking dead. Do you think this could have anything to do with iCloud not working right? Also what support address have you been using I would like to voice my complaint as well, to see if we can't get this problem sorted out. Thanks.

I just recdived an e-mail from an Apple representative acknoleging that Apple is working on a fix. This employee didn't offer me anything more than a response when the issues is resolved. I am taking taking this as a positive sign. Let's hope.

I am just so pleased that other people are having this same issue. I've been having it for a week and it's been driving me crazy. Apple Customer Support has been utterly, utterly useless. Just the same cut and paste replies without reading my e-mails.

Hopefully they'll start getting their crap together and fix the problem and move beyond "Update the current version of the software...."

Wow, I am just so disappointed with Apple TV tech support. After going through every single troubleshooting steps with the level 1 technician my issue was escalated to a level 2 technician who was absolutely clueless in the basic fundamentals of Apple TV. I am just blown away. I wish I had recorded the conversation - it would have gone viral. Glad I found this thread and that I'm not alone. By the way, my problem was with The Daily Show. If I purchase an episode and hit play, I can watch it. If I purchase and episode and hit menu to watch later, it doesn't appear in my purchased list.

Same problem here. Mine started with Ramsey's Kitchen Nightmares and then followed over to Ghost Adventures.

Funny thing is that inbetween, I was able to download the first season of Kitchen Nightmares fine, but everything else is either "watch it now or we'll just take your money, thank you, and don't plan on being able to watch it again without paying again."

Same responce from Apple as everyone else... not reading my emails, just sending downloads of the shows to my iTunes account and then I have to stream them over to my Apple TV which still says I don't own them.

It seems like not just Apple, but sites that report on Apple news are ignoring this as well. I'm a little worried that after this problem gets fixed, all of those that purchaes shows in this iCloud limbo period are just going to be SOL.

I'm holding off purchasing any other TV until this is resolved.

I'm having the same issues as everyone else: Bought TWD Season Pass via my iPad and it doesn't play via my aTV. In fact, NONE of my season passes play via the Apple TV, which they all were doing a week or so ago--ya know, before iCloud launched. Thought maybe it was an AppleID issue, as I've accumulated a few throughout the years. Nope, not it. Thought then it was a device limitation (only 3 of my 6 devices are listed in iTunes in the Cloud). Nope. The season passes just aren't showing up ANYWHERE, nor are my single episodes.

Dear Apple: Fix this. Please.

Seems like they are aware of the issue, just got this email from iTunes support:

I've looked into this and it appears that Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.

FWIW, another unhappy customer here, unable to see this week's episode of Castle after purchasing the season on the AppleTV and successfully watching the first 4 episodes. I believe the problem is related to iOS/iCloud interaction, as I am able to see the episode on two othe Macs (running Lion with the 10.7.2 iCloud update installed) but none of my iOS devices (AppleTV 2 w/ latest update, iPad 2 & iPhone 4 running iOS 4.3.3).

There is a bit of covariance in my situation. I Recently found out that I could rename my original non-email AppleID (used for all my purchases) to an email type, so I proceeded to do so to make it work with the Lion iCloud update. I also updated the AppleTV at about the same time. I had to sign out the old AppleID name on all my devices, and sign back in again with the new ID name, and was relieved to see that all my apps, books, and music purchase still worked.

It wasn't until Tuesday (last night, 10/18) that I discovered the problem with the Castle subscription. It's puzzling that home sharing and the already-watched episodes still work on the AppleTV (clear evidence that they work on a different interface from new video downloads).

I was able to stream the episode from the Mini to the AppleTV via homesharing, so I'm not out of luck. I do hope that Apple gets it working again soon now that they have acknowledged there actually is a problem.

So it continues to get worse. Got two email notifications this morning of new episodes for American Horror Story and Revenge. Here's a shocker, they're nowhere to be found! Not in my available downloads on my Mac and not in the Purchased Section (iTunes In The Cloud) on any one of my devices. I know I should send what will be my 33rd and 34th email to iTunes Support this week but knowing the ascinine responses I'm going to get I'm finding I lack the energy and patience anymore.

Well, My call to apple.com yesterday bared only little fruit (no pun intended) ... They had emailed me that they had "pushed" new downloads for me... per the email sent to me...

understand that you did not receive the complete episodes of "Sanctuary, Season 4". I regret for the inconvenience caused. I can surely help you with this issue.

Curt, I am happy to inform you that I have posted the missing episodes to your account "xxxxxx" Please follow these steps to download the episodes:

However, I discovered that iTunes was able to download the episodes (after "check for available downloads", apparently they pushed to me the HD and SD version) ... the problem is, these episodes still do not show up in my list of purchased episodes. And in turn are not directly available on the Apple TV. I think this is no more than a band-aid. Because I believe something is broken on their video delivery side. so, under this fix, I would have to contact apple every week to push to me the next available episode for a season pass I ordered... yet that doesn't address the issue that they do not show up on Apple TV.

We need to keep hammering their support, and keep this post active (even if it is only group therapy! 🙂 ) maybe we can actually get apple to fix this issue!

I sent an email to Engadget, giving them details and a link to this forum. I thought maybe if somebody did a story or a blog entry on this it might help Apple get some traction on a solution.

Like you guys my Apple TV purchases are on hold until this can get fixed. Or else I'm going to have to go back to the old school method of downloading on my Mac first and then streaming them.

You might want to shoot an email or make a contact to see if we can get someone to cover this phenomenon.