Series episode is not available on Apple TV

Im having the same issue. Also missing older episodes of Hells kitchen and last night i purchased a few episodes on the apple tv they didint show up but when i go to purchase them again it says i already bought it. So now i have bought something i never got.

Hurry up and fix this as I us apple tv exclusivly

SAme problem here, none of the new episodes after 10/3 gets updated to my purchased section,

not on my appletv nor any of my idevices, not even my mac.

Same issue here. I purchased the Season Pass of Walking Dead 2. It downloaded fine on iTunes and I can watch it on the Apple TV by selecting it under the Computers tab, but it does not show up in the Purchased list under TV Shows. It's a bummer too because I was in the process of showing my wife how easy it was to use.. and it didn't work. Hopefully they will fix this soon. This is the first time I've tried to purchase a season pass through the Apple TV interface. Thankfully I do have the files saved in iTunes and am able to watch the episodes.

I am having this same issue... All Season Passes for NCIS, NCIS: LA, Fringe, and House are not showing up in my purchased area on itunes or on my AppleTV. AppleTV indicates that I have purchased the seasons but only shows content that was posted prior to updating my AppleTV to the latest version.

I am not able to get new shows on my MAC Book Pro, iPad or AppleTV (through the iCloud)

The Latest epidose of fringe was downloaded to my iTunes account on my Windows Desktop at home. I am guessing that i will also see the latest epidsode of House sitting there when i get home tonight but it is not avaiable throught the cloud.

Everybody make sure you're Emailing support here! http://www.apple.com/support/contact/ They don't monitor these forums so it's up to us to make this blunder known.

I contacted Apple support in September about an issue with Futurama Season 8 not showing all the episodes under purchases in iTunes as well as available to stream on ATV2. Customer support told me to talk to an Apple TV tech since they couldn't do anything within iTunes. I discussed with the Apple TV tech, but told her that my Apple TV was working fine. That the problem appeared to be with TV season passes. The tech called customer support and had my iTune's account refreshed. Nothing happened. I then wrote back to customer support with a detail list of what I was seeing. (ie. 1. Open iTunes. 2. Go to purchases. 3. See episodes of Futurama but not all of the purchases (here I listed the episodes).). I then received an email telling me that my problem had been elevated and that Apple's engineers were working on the solution. Since then, I have periodically received emails telling me that the engineers are still working on the issue. This appears to be a software glitch of some sort.

It's a frustrating problem, but I'm glad to discover that I'm not the only one so afflicted.

I will do my part by reporting the problem independently. Thank you all who posted here for it made it easy to google this thead.

Just got a reply from Apple and they are acting like there is no problem. I am starting to really not like how Apple is handling this.

I still can't get anything with a subscription even after they say it is "fixed." They act as if they don't understand the problem.

Just spent over an hour with a Senior Analyst for Apple TV. The issues ISN"T Apple TV. The update Apple TV sent out last night won't fix the streaming from iTunes store. It is an iTunes issue. Between restarting the Apple Tv and re-issuing an episode that should have shown up under the Purchased tab, it was deduced that it is an issue with the latest update from Itunes. The Senior Analyst was involved in a chat with someone from iTunes.

For now, why itunes techies work on fixing the issues, you will have to either (A) use HomeSharing to watch episodes off a computer to the Apple Tv or (B) use airplay. To use airplay, start the episode you want to watch and in the lower right hand corner is what looks like an envelope tab. Click on the tab and choose apple tv. When the episode is playing it will play to the Apple Tv.

Frustrating? yes. A way to work around for now until they fix their problem? Yes.

Just an FYI.

Forgot to mention in last reply...Click on your purchase history and report a problem for the episode(s) you have. Bombarding iTunes help with all the emails regarding episodes might also get them to move faster.

Another FYI.

Glad to find this thread, I suppose. I'm experiencing the same thing. One purchase wasn't available to *any* device (aTV, iPad, MacBook), and iTunes support was able to make it available to download -- but that had no affect on the AppleTV problem -- the purchase doesn't show up, but if I go to re-purchase, it does alert me that I have already purchased it. But I can't stream it.

I have a similar problem with additional purchases (Walking Dead season 2 seems popular here): These episodes *are* available to the MacBook, at least, but, as with the above, do not appear to be available on the AppleTV. I would much prefer to not download gigs of TV to the MacBook -- there's definitely something wrong with the cloud somewhere, and the iTunes support who helped recover the download I first described punted me off to forums and FAQs for AppleTV help. This seems odd to me: This is all part of Apple's iTunes ecosystem, right?

I'll keep pursuing support and watching this thread.

Having the EXACT same problem. This is extremely frustrating.

I have made a complaint about an episode I was watching - in the middle of it the picture froze. I backed out and planned on restarting the episode - all of a sudden it showed up as not being purchased. When I went to click "buy" it said "you have already purchase this episode, would you like to buy it again?" No!

They reset the epsiode so I could download to my computer, but this is maddening. All my season passes are gone, nothing shows up. The cloud is basically unuseable on my Apple TV.

I have two appointment scheduled ASAP.

Same problem here with Walking Dead Season 2!! I was only able ro download and see the trailer, but not the episode and the extras.

I am just going to call my credit card company and request a credit

Spoke to Apple TV customer support tonight. He was very nice but did not know anything about the problem. Reading from his help script he had me restart and reset my settings, which of course did not help. He said we then needed to restore to factory defaults and I told him very politely I was not going to do that. I said the problem is obviously with Apple and all I really wanted him to do is pass on my problem exactly as I had worded it to Apple TV engineering so they could pursue a fix with iTunes. He seemed a little taken aback by this but said he would. He asked if there was anything else and I told him it would be nice if Apple didn't discourage customers from contacting them by basically saying they would be charged for support if they were out of the 90 day warranty. I said Apple is now basically a cable TV provider in addition to being a hardware company and they needed to provide support the way any other service provider does. That means free technical support for problems related to their own service.

I also sent an email to iTunes support. I got back nicely worded email saying they couldn't help me unless I provided the order numbers for the season passes I had purchased. They provided a link to describe how to retrieve my order numbers from iTunes, except that the support memo they linked to was written in February 2011 and was not applicable to iTunes 10.5. I could not find a way to retrieve order numbers in the latest iTunes. The support person also said he could not figure out how to direct my request for service given the description of the problem. So I emailed back telling him to send my original help request exactly as worded to iTunes engineering as this was an Apple problem that they need to resolve. I also told him I would be happy to provide the order numbers he requested if he could direct me to support article that is current on how to do so.

I've been using Apple products since the Apple IIe, and none of this surprises me. Apple products are great until you have a problem, then their support can be very frustrating. Before the Apple Store it was nearly impossible to get good service. Basically Apple support personnel will ALWAYS deny knowledge of any systemic problem with Apple hardware or software. Then one day miraculously they will either come out with a patch or a hardware fix. These sometimes take months in my experience. In the case of this problem I suspect it will only be a few days, but who knows.