Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes to iPhone "Unknown error 0xE800007F"

I have Wi-Fi Sync active and it works great unplugged from power -- but when I plug my phone into power and it starts syncing, iTunes says the following:


"iTunes could not connect to this iPhone because an unknown error occurred (0xE800007F)."


Searching gives me zilch. Anyone have an ideas? Everything is running the latest verison of iOS, etc., etc...

Posted on Oct 14, 2011 9:02 PM

Reply
376 replies

Jun 12, 2012 6:18 AM in response to Maury Mccown

I would like to add my voice to the list of those with problems.


My experience is that:


(1) the "sync when charging" is usually when it fails.

(2) once it fails, iTunes/pc needs restarting to return to normal.

(3) syncing manually through the phone menu item works unless iTunes has previously errored.


Hoping for a fix one day...I have a media center pc with iTunes always running downloading my podcasts. It would be nice if this actually worked.

Jun 15, 2012 4:52 AM in response to globalist

@globalist


Same here - since upgrading (36-48 hours ago) I can't remember seeing this error at all, and have had iTunes running for most of that time, with iPhone undocked, and docked for 3-4 hours of it split.


I'm hoping I'm not speaking too soon, but looking good so far!


🙂

Jul 9, 2012 11:14 AM in response to MarkkH

You do NOT need to reset your iPhone (which is what the video link posted by @MarkkH tells you to do).


Just update iTunes and the problem is fixed.

Jul 9, 2012 11:20 AM in response to MarkkH

Yeah... No.


Do not follow this joker. Having watched that video, apart from the fact he is telling you incorrect information, he is also really bad and telling you it.


Just update iTunes, case closed. Apple fixed the bug

Jul 10, 2012 6:26 PM in response to HabibFromTheBerra

When I updated to 10.6.3 it fixed my problem.


I then tried to use 10.6.3 to fix the other employees having same problem.


In the ones that had iOS 5.1.1 problem went away.

Other people without iOS 5.1.1 error continued.

Once we update remaing users to iOS 5.1.1 their problem went away also.


Would have been nice for Apple support to say that they worked on a fix but you need a combonation of update to correct problem.

iTunes to iPhone "Unknown error 0xE800007F"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.