Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sim Card Failure No Sim with iPhone 4S Anyone Else?

Got the new 32GB iPhone 4S today from AT&T, activated the phone was working all morning, I started experimenting with Siri and a couple minutes later the phone was hotter than usual and I get Sim Card failure, and Bad SIM messages. The phone now only says No Sim. I get home take out the SIM card and put it in my previous iPhone 4 and it works just fine. I then put in a blank micro SIM into the new iPhone 4S, but it still says NO SIM. Thinking the SIM reader got fried some how already.



Anyone else have this problem maybe a bad batch out there, or I just got an unlucky lemon?



I made an appointment for the genius bar tomorrow, but I seriously doubt they will have replacement stock of the 4S already. Guess I will find out what my next course of action will be tomorrow trying to get a replacement since new orders are taking 30 days to ship I am afraid I will have to wait awhile to enjoy the new features of my already paid for phone 😟

Posted on Oct 15, 2011 1:53 AM

Reply
Question marked as Best reply

Posted on Oct 15, 2011 4:55 AM

I'm having the same issue... 😟

1,365 replies

Oct 16, 2011 12:16 PM in response to robsdoghouse

Add me to the list. I activated on Friday. Saturday I would get an occasional "Invalid Sim" which would clear with a re-boot. It became more frequent this morning until I started to get a "No Sim".I have tried all of the suggested remedies but none of them are working. My AT&T store is closed on Sunday so I am without a phone until at least tomorrow. iPhone 4S 64GB.

Oct 16, 2011 12:52 PM in response to radiomoose

After spending time in the Apple / AT&T 'the other company can help you' vortex, I took out the SIM while the phone was on, blew on it and 'inside' lightly, and then reinserted. After a minute of the phone showing 'No Service', I was back and activated. I'm not feeling exceptionally confident in my hardware after this, though. The Fonzi fix-it approach shouldn't be required for such a high-end device.


This was after I was told by multiple people that the ONLY solution was for me to go to one of their physical stores. Top notch. getting back on the network allowed me to get the AT&T test texts and a message giving me the Apple Care 800#. Black 4s 32 GB.

Oct 16, 2011 3:14 PM in response to robsdoghouse

Update from an AT&T customer whose phone is working after getting a new SIM card.


AppleCare acknowledged receiving a number of calls about SIM card problems and patched me through to a senior specialist who asked me to go to an AT&T store for a new card so that we could rule a faulty card in or out.


The nearest ATT store was out of cards and said I wasn't the first new activation to come in seeking help with this issue. The second storeto visited said they hadn't heard of the problem. They replaced the card and it worked.


That was nearly three hours ago. I'm far from confident that the problem won't resurface -- likely at precisely the wrong time. Will be interesting to see whether any of the blogs or other media pick up on this. As of this morning, none had.

Oct 16, 2011 6:53 PM in response to robsdoghouse

I'm having the same issue; I received a white 32GB from AT&T in te mail, activated and promptly Saturday morning there was the invalid SIM; did a reset...all well until today, when I reset 5 times with no luck.

Read this post, popped it out, blew it aka Nintendo Style, reinserted, fine for 4 hours....

On a call, SiM disappeared and had to pop out and reset (no more blowing my phone)...


Is te consensus AT&T And VZW shipped dud SIM cards or is it the contacts in the phone?

Oct 16, 2011 8:55 PM in response to robsdoghouse

I too am having major issues with the sim card.


Has anyone noticed that this is happening and the right side of the phone getting incredibly hot? I have only noticed this SIM Card Failure issue after using my phone to do video chat, or after playing a little Angry Birds, or doing something a bit intensive. The SIM card slot is definitley hotter to the touch than the rest of the phone.


I'm on Sprint currently, and I'll have 3G, use Angry Birds, then boom, I'm down to the dreaded "circle" instead of the 3G on my status bar. Ever since the second sim failure I had, I have not been able to use 3G at all. And I'm getting one bar of service on the low-speed network. Almost seems like my antenna's just fried or something.

Oct 17, 2011 1:10 AM in response to robsdoghouse

I think one explanation for atleast some of these sim failures could be poorly cut cards! If you have cut your own micro sim card using either scissors or sim card cutter as I did then you may have cut too close to the contact points which can cause the sim to short out on the Iphone or its sim tray! Possibly explains the intermittent nature of the fault!


Here's a link describing what i'm talking about with images of both good and badly cut micro sims!


http://community.giffgaff.com/t5/Social-Off-Topic/Wrong-micro-sim-cut/m-p/184343 9/highlight/true#M132569

Oct 17, 2011 1:57 AM in response to robsdoghouse

I got my 16gb AT&T 4s on Friday. Worked fine till Saturday night. My phone too got very hot on Friday and Saturday when on the Internet or downloading my apps.

I did the hard reboot and phone worked again today for 4 hours, now nothing works. Got invalid SIM and just No SIM


I will go to the AT&T store tomorrow to see if that helps

Sim Card Failure No Sim with iPhone 4S Anyone Else?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.