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Syncing stays on 'waiting for items to copy' with iOS 5

Recently updated to iOS 5 and syncing was working fine the first day. But today, when I tried to sync my iPod, the progress stays on 'waiting for items to copy', and the sync doesn't finish so I have to cancel. What it gets stuck on seems to change everytime, so one time it was syncing Genius data, another it was syncing audiobooks etc. I've restored my iPod 4 times now but it still gets stuck.


It's the 3rd generation iPod touch and I've updated iTunes and my mac to the latest versions. Can anyone help?


Also, does anyone else have a very large 'Other' section in the storage section now? Mine increased to 5.7 GB after updating to iOS 5.

iPod touch, iOS 5

Posted on Oct 15, 2011 2:18 AM

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182 replies

Dec 14, 2011 2:59 AM in response to skynettle

i have a similar issue with my iphone 4, waiting for items to copy. i dont use icloud,the voice memos, ibooks, photo apps etc, as soon as i plug the phone into the laptop & the phone automatically syncs, the sync gets to step 7 & then ,waiting for changes to b applied, then clicks over to waiting for items to copy & is still doing so as i type. this syncing issue happens whether im connected via usb or wi-fi. this has been happening for the past 3 days now, outta the blue.

Dec 30, 2011 4:36 AM in response to skynettle

I faced the same problem but following the below steps seem to solve the issue..


1) Disconnected my Iphone from PC

2) Restarted Itunes

3) Deleted all Voice Memos from my Phone

4) Connected the phone to Pc, started Itunes

4) Transferred all my purchases to itunes by right clicking on my device from itunes

5) Did a backup of the phone by right clicking on my device from itunes

6) Now when I tried to sync.. It completed without a hang at "waiting for changes to b applied" step..


Feb 7, 2012 4:40 PM in response to misteraon

I just found a similar situation with four identical orphan Voice Memos but it isn't necessary to take such drastic steps to delete them.


If you select the device then click Summary at the top.


Scroll down to Options.


Then select Manually manage music and videos.


Go back to the device and click the discliosure triangle.


Click on Music and you can now select and delete anything you want to remove, including Voice Memos.


If you want your music and videos to be synced automatically, you should now go back and deselct Manually manage music and video.


This has been driving me daft but thanks to the Voice Memo tip I read on another site and your tip, I sorted the problem out - though without having to Restore.

Feb 12, 2012 1:22 PM in response to skynettle

I have had this problem with my iPod, and I found the solution was to use only the USB cord to connect it to my PC - for some reason my stereo dock was not allowing stuff to copy (or the iPod to update). It frequently caused it to freeze up and the only solution was to restore 😠


I have had this problem as long as I've owned my iPod and it has never been fixed with any of the updates. FYI my stereo dock is the Audyssey South of Market.

Mar 11, 2012 2:24 PM in response to skynettle

i used a suggestion from the beginning of this thread. I went to each category in iTunes and if "apply" button was visible and active, I pressed it. also in that post it said to uncheck "include videos" in the photos tab. so i checked "sync photos" unchecked "include videos" and the unchecked sync photos again. and of course clicked on the "apply" buttoh. immediately after all that, itunes finally said "finishing sync"

Apr 1, 2012 6:44 PM in response to skynettle

Voice memos worked for me. I deleted all of them from my iPhone and copied them out of iTunes before deleting them there too. I changed something in my devices sync settings so the apply button would be available, and then clicked apply. Sync finished just fine.


I'm not sure, but I bet it would have worked if I just changed something and hit apply without messing with any voice memos. I guess I'll never know...

Apr 3, 2012 9:17 PM in response to skynettle

I got the "waiting for items to copy" error then the "waiting for changes to be applied" with the big "other" all in yellow. I could not uncheck each subitem (contacts, music, podcasts,...) without it restarting the sync then going nowhere and hanging. I deleted voice memos including the ones under Music, still nothing. I retried syncing several times after restarting iPhone but still the same endless loop. If I didn't restart iPhone4, it would be still syncing endlessly (icon in upper left of phone). Despite all this, info seemed to go back and forth like a regular sync. I think it somehow got a corrupted file that ended up being the last thing to try and sync; I had a duplicate copy of a ringtone in my phone not seen on the iTunes Library that I think may have been the problem (it had the ! before it when I clicked on it like on the screenshot on page 1 of this string).


With my phone connected, I made another backup (right click on the connected device i.e. iPhone). Then in Settings / General / Reset option hit Erase All Content and Settings. I called this the "Nuclear Option" and prayed it would not take too long to recover. I then started phone and restored from backup and most everything came up right except a few setting changes (default ringtone, no passcode lock) that didn't take too long. Big hurrah: it went through the normal sync cycle okay without hanging on either message.


Hope that helps. I wasted a lot of time like a lot of the rest of you including a trip to the Apple Store Genius that was limited by the rarity of this (his words) though he did find the Voice Memo "fix" that helped a lot of people (not me!) and suggested the above pathway. It may be related to the phone coming off midsync with a in-process writing of a file that left it corrupted (per the Genius).

Apr 8, 2012 2:36 AM in response to skynettle

Same problem for me. I have tried everything - full restore, deleting iPod photo cache and pointing the iPad in a south-easternly direction whilst hopping around it four and a half times...ridiculous that so many people are having the same 'waiting for items to copy' issue and Apple are doing nothing.


iPad 2 wifi

32GB

iTunes 10.6.1.7

Apr 8, 2012 11:32 PM in response to cmooney1

I was having the same issue where none of these alternatives were working for me. Therefore, I decided to monitor the syncing process and spot when the issue arises during the sync process. For me the process got stuck after copying my ringtones as it would get stuck on the "waiting to copy" message. I then selected to sync only the selected tones and kept all of the tones unchecked. I resynched my phone and it went through completely. Then, I checked the ringtones I wanted to include and it, again, synched completely. Issue resolved. Maybe this will work for you or anyone else facing this issue.

Syncing stays on 'waiting for items to copy' with iOS 5

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