iTunes Match Freezes in Step 2

Yes!

I was able to pin it down to a single file that was causing iTunes to crash by doing the following which sapintel reported:

You will be able to see a hung file in OS/X under Activity Monitor -> iTunes -> Inspect Process -> Open Files and Ports.

Once I found that file, I simply deleted it from my library completely, restarted iTunes and then launched iTunes Match and was able to sync. Been going fine for a few days now.

Apple support has been completely useless. Thank you for your help!

I've completed three computers, two macs and a windows PC using this method. Glad it worked for you Eric.

I actually received a call-back from Apple, and all the representative told me was that they cannot help me, that i have to email iTunes support, which i did and they promptly responded with a message informing me that all sales through iTunes are FINAL, and NO REFUNDS, even if the purchased product is not working. They also instructed me how to uncheck the auto-renewal for my iTunes Match fee.

Really? this is how Apple steps up and admits it's once again released a program or OS into the world claiming it's a full release and NOT a Beta for testing, yet when it turns out to be total crap there is no relief for those of us who are not only out the purchase price, but many have lost hundreds of dollars worth of music.

Love Apple Products, yet still hate their lack of any true customer support.

Many people have received refunds, I would keep contacting them until you give them one. Worst case, file a complaint with your credit card company and Apple will likely give in.

I did this to check exactly what file was making the match hang. I'm stuck on 11,354 of 11,687 no matter how many times I stop and start it.

The file that's making mine hang?

/Users/Jason/Music/iTunes/iTunes Library.itl

Womp womp. Any ideas on how to fix that?

Stuck on Step 2 as well.

Have no duplicates

Have tthe following iCloud stati - Ineligable, Waiting, Uploaded Purchased and matched

Have no other iMatch switched on

Still hanging at 99% ( 2435 of 2465) songs no matter what I do

Clearly a bug in the program,

Anyone any other ideas?

same here, stuck at 90%. It's obviously coming up against some file that is making it hang but finding and deleting such file(s) ain't an easy task. There really should be some method to tell the programme to IGNORE error and carry on. Don't have the energy to get onto Apple Support and I'm not sure it would help from what I've read here....

Someone has suggested that MacNN and MacRumours reports that Apple has suspended new subscriptions speculating it's due to server load, They suspect that's the reason. Looks like we'll just have to wait for the servers to catch up.

Will leave it till tomorrow and try again

Hi,

It could be an Apple server malfuction (overbooked for instance).

Don't you think ?

I stopped it and tried it on my MacBook instead. All seems to have worked, except 1,200 songs couldn't be found on the store (even some that I actually purcahsed from the store...) so that's taking forever and a day to upload. At least it's working now though!

Same for me.

I think it is an Apple servers bug (or perhaps an iTunes bug) because if something goes wrong with a tune, iTunes match "marks" it as "wrong".

So ???

Wait.

I stopped everything till' Apple reacts.

Best regads to all of you.

michelgoldberg.fr

Same for me. Almost.

iTunes quits during the second step while trying to match my library with the one witcn is already uploaded almost everything in fact : still a hundred tunes to upload).

It has prevviolsy freezed while upmoading a song (?). And now it freezes while checking the matched songs on step 2.

Really raging.

:-(((

I have had a few drop outs at Step 2 now on 4th attempt and have so far got through a third of the way through step 3( at last).

Step 2 matched c9000 of 12000 tunes, so uploading last 3000 has so far taken 8 hours.

Waiting with bated breath....

Guys

I have beeing trying this myself for a couple of days now, stop start etc.

I dont think it is actually hanging or freezing. I think its just a screen refresh kinda issue.

I took a look at the number of tracks that needed to be uploaded to Apple, I have over 6.5k of tracks and 1.7k need to be uploaded and this figure is decreasing (slowly!). But it is still on Step 2.

I also checked my internet data flow, and I am pushng mostly out, which also screems it is doing something.

Then.... after a few hours of leaving it, sunddenly the screen refreshes to Step 3 and 200 odd sons have been uploaded.

I reckon, just leave it

😕 FLAWED ETL CODING!

HI all, so I have c15000 tracks, and my database files for itunes total c24MB which at even my modest 800Kbit upload rate (crap broadband) would mean I could upload the whole database in 30 SECONDS.

Now perhaps my 20 years of being a PM/dev has no use here (lol), but there were clearly a few pertinent options here on how to do the matching

(a) offload the grunt CPU work to the end user and save monies at Cupertino Datacentre OR

(b) upload the end user's itunes databases to the icloud and let Apple scale the Datacentre to do the grunting

Let's remember that it is ONLY Step 3 in there termed process where any actual music files are transferred to Apple.

As we are ALL aware , we have had a choice made by a VP in apple (So do NOT say this is bad coding guys, it's a money decision pure and simple!).

This could therefore be changed, improved and an end user experience we would expect. More importantly the 3rd line/engineering bods could then have a larger test set of issues to trouble shoot and create a better set of ETL scripts (extract/transform/load) - with more priority as it would be fails on the server side, rather than fails client side.

But hey, as I said, it was a money decision.

fin