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iphone 4s screen is frozen

help. My new iphone 4s screen is frozen.

Posted on Oct 15, 2011 9:27 AM

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Posted on Oct 15, 2011 9:40 AM

Press both the on/off button along with the home button for 10 seconds.


Screen will go black.


An apple should show up.


Release them.


Phone will reboot.


If not, press the on/off button for 2 seconds and release.


Phone will boot up.


Should fix.


22 replies

Sep 7, 2013 5:33 PM in response to Tuesday1

When the iPhone crashes, locks up in a way that prevents it from being turned off, or just isn't working as it should (you'd be surprised at how many problems or strange behaviors can be solved by a simple reset) you need to reset the iPhone. Here's how:

  1. Begin by holding the sleep/wake button at the top right of the device and the Home button at the bottom center of the face at the same time.
  2. Hold them both until you see the screen go black. In some cases, you may need to keep holding them even after the red power-off slider appears. If it appears, just keep holding it.
  3. Wait until the silver Apple logo appears.
  4. When this happens, you can let go - the iPhone is rebooting.

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iphone 4s screen is frozen

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