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Static in Iphone 4s

I have noticed a static sound while I am on my new iphone 4s 😟 Is anyone else having problems or know any solutions?


Thanks

iPhone 4, iOS 5

Posted on Oct 15, 2011 12:37 PM

Reply
945 replies

Oct 25, 2011 1:49 PM in response to Tebald

Same problem as you. The problem is not necessarily related to the provider (i'm French and this issue happens worldwide) but imho seems to be related to the 3G antenna.


By the way, i made the test and you're absolutely right, when there is no sim card inserted and you connect to the internet through Wi-Fi, the phone is 100% silent. I think this is a great step towards the explanation of this static noise and tends to confirm this is (again) an antenna issue.

Oct 25, 2011 1:43 PM in response to Tebald

I just got a replacement phone and it seems to have the same problem with the buzzing noise when on a call. Now I am thinking it is an issue with the antenna.


I noticed that when I have 3 bars or less the noise is at its loudest. I never in the 3 years I had my iPhone 3G ever experience this noise on my 3G with even just one bar.


I am again going to tell all experiencing this problem to send in feedback or else the folks at the apple store are going to look at you like you are crazy. Trying to demonstrate the problem at the store is very hard because of all the ambient noise from the crowds in the store. But it's clearly happening to more than just me and I am almost at the point of demanding a refund. Please send feed back! So they address this problem.

Oct 25, 2011 2:27 PM in response to Tebald

I came right back to the Apple Store where I got my replacement and trying to see if they'll swap again.


I was told once again by a manager that they don't care wants on their forums. Unbelievable. I'm now beginning to wonder do they even take the feedback seriously. I know I am not making this up. The sound reminds me of a Geiger counter or some mini hard drive constantly reading and writing.


Anyways I told the manager that his response was unacceptable. The noise is real and it happens whenever using the 3G Antenna. I'm not waiting for him to come out the back with his analysis. I'm trying to be polite but their dismissive attitude is rubbing me wrong.

Oct 25, 2011 2:43 PM in response to JamiDianne

I just got off the phone with AT&T, and they said they are getting a large volume of calls on this topic. He said they are aware of the issue with the 4S. He said they think it is due to all the activations in a short time. Doesn't sound right to me, but I am trying it. They said they are resolving some of the issues by re-establishing the connection and re-registering the phone. They reset both of our phones and are calling back in three days to see if it worked.

Oct 25, 2011 4:54 PM in response to Tebald

I had originally assumed it was a defective earpiece speaker, and just had my iPhone exchanged. However, the new unit exhibits the same problem. I also had assumed that it was correlated only with phone calls. I now see that the problem is not the speaker (the sound comes from the device itself, I can hear it through the back plate of the phone) and it happens whenever voice or 3G data is active.


I tested against my current iPhone 4 using the Speedtest.net app to download a bunch of data while I listened with my ear against the phone.

iPhone 4 GSM on Wi-Fi: no noise

iPhone 4 GSM on 3G: no noise

iPhone 4S GSM on Wi-Fi: no noise

iPhone 4S GSM on 3G: continuous crackling noise


In other words, it seems to confirm that there's some issue with the electronics associated with the cellular antennas, whether on voice or data. The noise when just using data isn't a major issue, but it clearly is when making a voice call.

Oct 25, 2011 5:18 PM in response to porfiry99

Got another replacement iPhone 4S from the Apple store from the manager, and we'll see if this at least minimizes the fuzzy crackling sound during calls. I have to give the manager credit despite being dismissive about the forums, he did try to resolve the issue as best he could.


The lesson I learned is Feedback > forums. The sooner it gets acknowledged by the engineers, the sooner they'll address it. that's when a real solution can be arrived at regarding this issue.


Good luck all.

Oct 25, 2011 8:22 PM in response to JamiDianne

I am having the same issue with my 32gb white 4S. I really hope that they come up with a solution fast. It's extremely annoying. I never had this problem with my 3GS. I will wait about another week to see if the problem is fixed. If not I will have to exchange at an Apple store, however it seems as though most people who have exchanged are having the same issue on their new phones. 😟

Static in Iphone 4s

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