Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

Bluetooth stereo headset doesn't work with iPhone Music in iOS 5

I have a iPhone 3GS and I used a Jabra BT620s stereo bluetooth headset to listen to mustic for years. Now, with the update to iOS 5, it doesn't work with iTunes. In fact, it disconnects randomly and often won't stay connected. I see the bluetooth symbol blink and go solid, then turn gray again. And when it does stay solid, iTunes (the new Music app) won't give me the little output selection button/icon to say to play music over the headset.

I pared the same headset with my new 4GS, and it also won't work with Music, though I can make calls and talk to Siri just fine. What did iOS 5 break?!? I play almost all my music through this headset, and I am not going to be happy if I have to downgrade my 3GS back to iOS 4.x just to listen to music and podcasts.

iPhone 3GS, iOS 5

Posted on Oct 15, 2011 12:27 PM

29 replies

Oct 28, 2011 6:27 AM in response to Christopher Jowell

Hi,

Has anyone run that update christopher mentioned above? I don't want to chance the headset never working again and would prefer not to pay.

When I connect the headset to my computer it installed the device driver but I cannot "see" the headset any where. Where should I look?

thanks for any info

Steve

Oct 28, 2011 11:44 AM in response to jking1024

I had same problem with my iPhone 3GS after IOS5 update. The phone did not detect my Motorola S10-HD wireless headphone anymore. I did factory-reset on the headphone, and did pareing all over again, then it's back to work now! I hope this info will help someone.

Oct 28, 2011 12:09 PM in response to stephenfrommiddleway

Just to clarify some things.

I also did a lot of paring and such... this did not hep anything,

The "usb" cable that comes with the BT620s is not really a USB cable because it only has the two wires for charging and not the 4 required for communication. When I connect the headset to my Mac with a real cable I don't see anything happen but I can see it in the USB device list which is found through the "About this Mac" then "More Info" and then "System Report".

Also when I am running a virtual XP instance, it detects the device when it's plugged in.

lastly, I did not pay anything for this update.

guamie28

Level 1

0 points

Oct 31, 2011 7:47 PM in response to jking1024

I was having the same problems as everyone else, but I did the update that Christopher suggested and mine is working perfectly now!

I downloaded the file at https://rapidshare.com/files/35907193/saturn1310.zip

I did the update on an old Windows XP computer of mine as well.

Nov 1, 2011 2:33 PM in response to jking1024

I have the same problem with my 3gs after installation of iOS5...

Hope they will fix it soon !!!!

Nov 2, 2011 8:48 AM in response to Christopher Jowell

I can email you a copy of the User Manual for your Jabra BT620s, although it doesn't have anything regarding the firmware upgrade process in it. Email me your contact information at info@jabra.com and I'll get it to you.

Nov 3, 2011 3:32 AM in response to JabraSupport

It's a real shame that Jabra Support is here in this thread and they don't even acknowledge that Jabra customers are having to go to other places on the Internet to find the last Firmware update for the BT620s. This file should still be on Jabra's support site.

Nov 6, 2011 4:59 PM in response to jking1024

I can guarantee Jabra for one thing, I WILL NEVER BUY ANY OF YOUR PRODUCTS AGAIN. Thanks for nothing!!!

Nov 6, 2011 5:00 PM in response to JabraSupport

I can guarantee Jabra for one thing, I WILL NEVER BUY ANY OF YOUR PRODUCTS AGAIN. Thanks for nothing!!!

bixxell

Level 1

0 points

Nov 8, 2011 3:27 PM in response to jking1024

I just got my Jabra BT620s headset a few days ago. It worked great the first time I used it with my 3GS phone but, the second day, I had the same connection problems others described when I tried to use it again. I could talk on the phone with the headset and I could use the headset buttons to change music tracks, but the music would only come out of the phone itself and the phone did not have an output selection for me to choose the headset. I realized that the only thing different about the first day was that I had connected it after it was fully charged, so I plugged it in and let it get to a full charge again. After that, it connected immediately and stayed connected. Just tried it again (the third day) and it is working just fine. I have had several battery issues with the phone since I upgraded to iOS 5, so maybe the Jabra battery issue is related to the phone battery issues.

nnalluri

Level 1

0 points

Mar 9, 2012 9:35 AM in response to jking1024

I had the same issue, Jabra BT 620s stereo headset stopped working when I upgraded to iOS5. But I am glad to report that it started working again after upgrading to iOS 5.1. Great stuff!!!