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Level 1

0 points

Problems with Push Email

I'm having problems with getting push email via iCloud to work on my iPhone 4 (stilling waiting on my iPhone 4s to come in). I am using iOS 5 and push works for a while and then stops. If I do a hard reset of the iPhone I can get it to work again for a while (max is about 12 to 16 hours or so), before it stops pushing again. I have also turned push notifications off as well as iCloud mail and then turned them back on, followed by the hard reset. Again, push works for a while and then stops. If it helps to answer this question, I also migrated from Mobile Me to iCloud.

Does anyone know of a permanent solution to this problem? Thanks for any insight or help you may be able to provide.

MDW

iPhone 4, iOS 5, iCloud

Posted on Oct 15, 2011 12:50 PM

32 replies

BobPenn

Level 1

34 points

Oct 17, 2011 4:19 PM in response to Rich5481

Same issue on my iPad and iPhone, both on 3G. No emails from iCloud get pushed unless the Mail app is running in the background. Even then, a couple of times it still didn't push.

I assume this is another growing pain thing and will be corrected soon enough. For now it seems to basically work with the Mail app running in the BG, which is no big deal to me.

Oct 18, 2011 2:43 AM in response to mdwebb

Hopefully Apple will see this problem. Many iPhone 4 users are having faulty push email with iOS 5 and iCloud.

Including me 😐

Oct 18, 2011 8:42 AM in response to mdwebb

Solution to the problem:
1 - go into mac www.icloud.com
2 - enter with a different id mobileme, and create a new account for free
@ me.com
3 - On the iphone, go to mail and add the new account in icloud
4 - Sync only emails
5 - Results:
The new icloud account registers our device and everything works fine
6 - "Push" is working again on both counts

Oct 18, 2011 11:27 AM in response to pablofromciudad de buenos aires

This is not a solution if only mail is being pushed.

Oct 20, 2011 1:27 PM in response to mdwebb

Don't push me Apple, DON'T PUSH ME! ADRIAAANE!!!!

Oct 24, 2011 9:18 AM in response to mdwebb

Hello everyone,

I talked to several people who represent Apple and they told me:''- This may be a problem with the Apple server, because ofall persons who, at the same time download iOS 5.''

I hope that Apple's servers revidendront to normal or so AppleiOS 5.0.1 that will solve this problem.

PS: On the site of MacGeneration.com (site info Apple) there is an article that says Apple has hired the head of the Data-CenterYahoo!. Yahoo!, which has never had a problem with the data center (servers).

So Apple would have hired to redo it the servers in its own wayand, of course, properly so there ale more beug like this.

The article is on this link. (in French)

Rich5481

Level 1

0 points

Oct 24, 2011 10:27 AM in response to HenriqueCHGE

it is not apple servers, if that was the case then people would be having problems getting email even while the mail app is running. The problem is with the mail api. once the mail app is closed down for some reason the api that is used to get push while the app is not running gets turned off.

The only way to get emails pushed is to keep the app running in the background. There is no temporary fix or server issues, because if it was a server issues then i wouldnt be getting emails on my mac, but i do.

so until apple sends out an update, just keep the mail app running

Islander

Level 2

200 points

Oct 27, 2011 12:59 PM in response to Rich5481

It's not the Mail.app either as my gmail push notifications continue to work, however the iCloud (.me) notifications stop working right after Mail.app is closed, which is just strange that my other account (gmail) will continue to give me notifications.

Oct 27, 2011 1:59 PM in response to Islander

Just to say I am running a iPhone 3Gs and from the get go have had no issues re mail notifications both gmail and me(iCloud) accounts.

So I can not believe it is a server or mail app issue.

drgnbear

Level 1

0 points

Oct 27, 2011 2:02 PM in response to mdwebb

Yeah same issue here. All my other mail services are pushing as they should only the mobile me account upgraded to iCloud is experiencing this. I believe it to be an error with the iCloud upgrade on the servers but who knows.

Oct 28, 2011 5:56 AM in response to drgnbear

As I said on 3Gs no issues

but speaking to some friends today who have got the 4 (not4s) they do see this issue. So very starnge indeed.

RSS2

Level 1

0 points

Nov 20, 2011 11:44 AM in response to mdwebb

I have same problem and the problem is with iOS5. Apple need to consider it before releasing new iOS5.0.2

RSS2

Level 1

0 points

Dec 10, 2011 11:38 AM in response to mdwebb

Everytime doing hard reset is annoying to make the email push to work. Apple please fix it or tell me how to go back to iOS4.

muwu

Level 1

4 points

Dec 12, 2011 2:34 AM in response to mdwebb

hi peeps...

im also having exact kind of problems with the icloud push, and i have not had any since the iOS5 release... im still on the iOS5.0 and not on the newer version of iOS.... it stopped working couople of days ago, i thought it was an issue with the servers and maybe it is, but still, its not working, can anyonoe tell me please if there is a solution to this problemor at least the cause??

tnx

bellag

Level 1

4 points

Jan 16, 2012 4:18 PM in response to mdwebb

My email push is not working either and neither is my daughter's. Neither of us are using iCloud so that is not the reason push does not work. She has an iPhone 4 and I have the 4s. Could it be IOS5 and if so, WHY ISN'T APPLE COMMUNICATING ON THIS ISSUE?

Problems with Push Email