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iOS5 Mail crashing

Since installing iOS5 on my first-gen iPad, and also on iOS5 on my newly delivered iPhone 4S, I have had the Mail app crash on a regular basis for me. The first several times it crashed shortly after loading, so no harm was done, but this afternoon I started writing a long email response to someone on the iPhone and it crashed back to the home screen in the middle of that and lost all my edits. So I tried composing the same email espouse on the iPad, and then the same thing happened and I lost all my edits a second time. I now realize that, until a patch for Mail comes out, I can no longer rely upon it for any serious email usage, and that is very disappointing.


Is it just my pair of iOS5 devices that are suffering from this, or are others seeing the same thing?


Thanks,


- David

iPhone 4S-OTHER, iOS 5, 64GB

Posted on Oct 15, 2011 2:21 PM

Reply
222 replies

Nov 15, 2011 4:56 AM in response to Mysticfm

Got the sam epropblems as teh ones listed above. Just wanted to add myself to teh list of people having this crap. Similar to all of you, a reset doesn't work, and 5.0.1 doesn't do anything either. Guess I'm not going for the next apple product afterall. Looks like Apple decided now that they got people hooked they can now throw quality into teh wind. Steve would turn over in his grave bless him...

Nov 15, 2011 6:44 AM in response to Mysticfm

Fixed mine.

I had to do a complete restore of my phone.

When you plug it into itunes click the restore buttion, it will download the files needed, backup your phone, then reload the ios onto the phone.

After I did all that, the email worked fine.

I think there was a few corrupt files that was keeping exchange from running properly.


Hope this helps

Nov 15, 2011 4:43 PM in response to Mysticfm

It has been a few days since I've performed the steps of clearing out all the mail accounts and re-added them. While the mail application has crashed less frequently, the crashes have returned. So, this cure was short lived, but I will continue to monitor to see if the issue improves.


It's been said that Apple doesn't read the forums, but all the crash reports are hopefully going somewhere so that the issue can be addressed.

Nov 17, 2011 1:41 PM in response to Mysticfm

Ok I am getting the same issue on my new iPhone 4s and iPad 2. I have pseudo-solved it by turning off my primary IMAP account (I have two others - iCloud and gmail -POP3?). Which is not optimal! Further, I have noticed that when the account is on and I have deleted a number of mails, it seems to be stable, until the next batch of mail arrives. So I am not sure if it's a specific type of mail (one with an attachment or a html based one), or if it's the fetch process itself? I have on occasions also had one e-mail (from the IMAP account) being constantly downloaded. Odd.


Apple please FIX! This was NOT an issue on my old iPhone 3G nor the iPad2 with 4.3!

Nov 18, 2011 11:43 AM in response to markdfaris

Mmh, for me deleting trash folders in my 3 accounts (1 Gmail, 1 iCloud, 1 Exchange) didn't fix it.

It didn't seem that the Mail App at all made an attempt to access the remote mail server, so it wouldn't have recognized the emptied trashes anyway.

After consulting Apple Care I've done a complete restore of my 4S, which (good luck) was easy due a a very recent backup.

Nov 21, 2011 12:46 PM in response to Mysticfm

I've been recreating this problem all morning with my coworker and his Galaxy S2.

If he send me an email through our work exchange server the mail app will crash when clicking "send" on replying to the message.


No problems if he send the email through Gmail on the Galaxy S2. It has to go through our exchange server for it to crash the iphone.


Very weird.

Nov 21, 2011 7:22 PM in response to Mysticfm

Here's a summary of what I have tried without success:


+Restored phone (iPhone 4s) and configured as "new phone," manually entering settings

+Replaced phone

+Replaced SIM card

+Emptied "deleted items" via webmail interface

+Updated to iOS 5.0.1

+Restored phone, manually entering mail (POP3) settings, without synching any settings, contacts, media, apps, etc. and without enabling iCloud

+Disabled SSL, entered alternative settings for the incoming & outgoing mail servers and the ports

+Took it to Genius Bar 4 times, four different genii (genius baristas/bartenders?) were stumped but one said she was writing a letter to Apple's corporate HQ on my behalf to alert them to the bug. Fortunately, it crashed while she was experimenting with it so she saw how frequently it happens, which is very frequently.


Since it crashes when all I've entered is my Apple ID and my POP3 settings, I think it must be related to how it connects to my hosting company's servers. My hosting company is "The Small Business Authority" (thesba.com) formerly known as Crystaltech. I can't help but wonder if other customers of this company are having similar problems. I may have to change hosting companies--not the end of the world, but shouldn't be necessary. My iPad 2 with iOS4 still works great, as does my iPhone 3G, with the exact same settings.


It also seems like it might not crash when I'm connected to WiFi, but maybe that's just my impression because I'm so rarely on WiFi that I haven't noticed it happening in those rare instances.


My phone screen also kind of flickers (or more accurately, the image shakes very quickly up and down) sometimes when downloading attachments. Not sure if that's related, but seems like it might be.

iOS5 Mail crashing

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