iOS5 Mail crashing

These random crashes happen to me several times a day. Fix this bug quickly before it eats the whole Apple!

This is beyond annoying... You would think apple would work this stuff out before releasing an OS version.

I rely heavily on getting and responding to emails on the go and because of this ive had to use the Gmail app in the meantime.

I had servere problems that the mailapplication crasched when writing emails on the iPhone and Ipad since the day I upgraded to ios 5.00 and 5.01. I have tried almost anything without results.

This is how it worked for me.

I completely deleted my mailaccounts (settings/mailaccounts/choose mailaccount/advanced/ and delete account) from the iPhone and then did a reset (holding the both buttons in until you see the apple agian) and then installed the mailaccounts as new again, then downloaded the mails from the server again. I havn't had any problems since then. I have performed the same routin on the iPad and the same result there as well, no problem at all.

Hope this is the soulution for the most of you as well.

A merry christmas to you all!

Best regards

Anders

Sounds all too familiar. I hope this is a fix.

Here's my situation...

- Two new iPhone 4S (received replacement)

- Automatically updated to latest version of iOS 5.01

- I use a few hotmail accounts

- I used the pre configured Hotmail setup

Issues

- emails take ages to load when I try open one up

- any size attachment sometimes timesout before downloading or loading up

- forwarding attachments is impossible, it goes to a blank email with the word Loading... but never loads

- sometimes crashes (ie. automatically jumps to home screen) when typing out a reply and I lose all my work

- sometimes crashes when I'm reading an email

Things I've Tried (and didn't work)

- Quitting the application (pressing on icon until it vibrates and hitting x)

- Deleting and reinstalling email accounts

- DFU reinstall and factory reset (as instructed by Apple technician)

- Getting a new handset

Likely problem: if everything I'm reading is correct, the pre-configured Hotmail is screwed - although the Apple techies I saw both said the pre-configured Hotmail setup was perfect and not causing the problems (after I'd suggested adding Hotmail manually). The Apple techie also said they'd never come across this problem before.

Semi good fix (reduces the refresh and forwarding problems)

- Add Hotmail account via "Other" during the setup (ie. not using the pre-configured Hotmail setup)

- See instructions here ... http://techstatic.wordpress.com/2009/02/15/want-hotmail-on-your-iphone-pop3-acce ss-is-enabled/

Really good fix (makes the refresh and attachment forwarding instant!!)

- Add Hotmail account via "Microsoft Exchange" during the setup

- See instructions here ... http://www.sirslur.com/2010/09/01/hotmail-has-imap-and-works-on-iphone/

I'm not sure if this has fixed the crashing yet, as that was intermittent. If it doesn't fix the crashes I'll repost.

I'm a little disappointed with this experience. I switched from Android to iPhone because I didnt want to troubleshoot my phone anymore. I'm not sure why Apple is so quiet on this, but I would appreciate an acknowledgement of the problem and humility on their part.

Good luck folks

The likely explanation for me is the removal of the automatic signature from Android devices. Yes, I can tell them to remove the automatic signature, most wouldn't know how to do it, but given no other email client other than Apple's doesnt seem to have this problem I think Apple should step up here and (1) acknowledge they have a problem and (2) fix it. The lack of support on this issue, has soured me on the benefits of an Apple device. Up till IOS 5 it was a positive experience.

My workaround is simply to use another email client app. Since I have a gmail account, I use either the gmail app or iMailg app, both don't crash. I follow a similar strategy for my browser, where Safari regularly crashes, and the Atomic browser just keeps on working for me.

Dennis Layton

I have the same crash issue when trying to reply to a Samsung Galaxy device. It is same for Tablet or Mobile. When he used a custom rom on the mobile it did not crash my mail when I tried to reply. The crash issue I have as many other may have seems to be in the Samsung rom. Only the galaxy seems to have problems. The other ones do not give problems.

Hi all

seems odd it would be androids....here's what I know....happens on 4s and Ipad, both have only ever had IOS5...the 4s did import mail accounts from the past, the Pad did not...all fresh. Mail crashes ie disappears to home screen frequently on the 4s, less frequently on the Pad, but less mail there....I can't say the mail has crashed specifically on one type of email, sometimes it does it while scrolling...I too have pages of diagnostic reports, I share them with apple. I agree its getting REALLY annoying as well....and since its been listed from day one I am getting pretty dissappointed with the lack of response for what almost three months(this thread started the day after release)...we're talking eMail here not angry birds after all...(both have 5.01)

HELP

JD

Philly,PA

I can't speak for everyone, but it is very specific for me. I have 3 or 4 people that I communicate daily with. The only one that crashes my email client has a Samsung tablet, Android Honeycomb, with auto signature on. Other people I know with the same tablet have auto signature off and I have no problem.

The problem occurs when I reply, the press Send. It crashes 100% of the time, till today.

I described th problem to a colleague of mine, who had a very simple suggestion. When composing your reply, delete the line that has the auto signature. I quickly went through the senders email completely deleted the auto signature line and for the first time in weeks, the email client did not crash when I hit send.

This is easier than trying to explain to her how to turn the auto signature off.

None of this excuses Apple's lack of response on this matter. Very disappointing. As @jdroadie said this email not angry birds. My sentiment exactly.

I'll check for those signatures but for the record Angry Birds seems to work fine....

JD

Philly

I have been following this thread since my post on November 3rd. I have tried the various suggestions posted here including a full iPad restore from scratch, recreating all my email accounts, contacts, etc. I had hopes that release 5.0.1 would address the issue but it did not.

My Mail application still crashes; sometimes when I open it, before I can click Send or when I click Send. Mail is effectively not useable on my iPad. Mail was the primary reason that I bought the iPad.

I am a Windows software developer; VB.NET and SQL Server but I own an iPod Touch and an iPad 1. I purchased an Android phone but returned it because the app ecosystem was too anarchic; I didn't feel confident about the security of my keystrokes when using Android apps. Prior to the release of iOS 5.0 I was an Apple fan. I have greater confidence in Apple app security but this Mail problem has shattered my confidence in Apple's quality control. I will never again be an early adoptor.

Ditto. I don't believe it has anything to do with Android phones or auto signatures. Mail just crashes when replying to any type of message - from a Mac, from a PC, from another phone, signature or no signature. Happens on both iPad and iPhone 4. Annoying is an understatement.

For the record, there is more than one issue here, and different people are being affected by different issues, all of which result in the mail app crashing. I was one of the first people to post on this thread, and for weeks my mail app was crashing 20+ times a day--sometimes right at launch, sometimes while composing an e-mail, sometimes right when I hit send. I eventually discovered that it had something to do with an incompatibility with the hosting company providing my e-mail service for one of my e-mail addresses--I switched to another company for that e-mail account around mid-November, and I haven't had a single crash since. Zero. Switching to a different e-mail provider (from Crystaltech/Newtek/thesba.com to Webfaction) definitely solved the problem for me.

It sounds like some other people are having a problem relating to signatures in e-mail from Android devices. There may be other things that cause the mail app to crash as well. A few people have solved their problems and posted the solution. Each person needs to try to figure out which of the various solutions in this thread might solve their problem.

I'd be interested to know how many people having problems are using exclusively one of the major e-mail providers (e.g. Gmail, Yahoo, etc.) and how many are using other hosting services that may have the same problems that I had.

It's good to know retrogusto that, "Switching to a different e-mail provider...definitely solved the problem". Clearly, this is not a viable workaround for many people though. Nor is it a solution.

I find it incredulous that the issue has not yet been addressed by Apple with a service release. It will be TWO MONTHS, for crying out loud. I will be bitterly disappointed if 5.0.2 also fails to address Mail crashing.

FWIW, my iPad Mail crashing will stop if I disable my primary POP mail account hosted by pacificonline.com. My secondary uniserve.com and telus.net POP accounts do not cause Mail crashes. The crashes occur when polling.

Unfortunately polling cannot be disabled when the app is open. When a crash occurs on Send the transmissions appear to be successful. The entire post is lost and the app crashes back to the home screen when polling occurs during mail authoring.

Hello all,

I got the mail crash issue with my iPhons 4S, iOS5.

I got the issue on a specific mail server and I have 2 accounts on the server.

I could solve the issue for the first accont when I delete and recreate the account but I could not for the second one.

I changed the setting for the second account from POP to IMAP and the mail crash went away.

The first acount with POP and the second account with IMAP now.

I don't know whether this is a general solution but hope helpful for someone.

Only started noticing this issue the last few weeks. pretty annoying. havent noticed some of the more severe issues. such as composing long emails but often dont know i have new email until i'm on my computer or someone tell me that i do. same issue withg my wifes ip4s as well. please fix this for us. first iphone dont want it to be my last because i really like the thing.