Outlook 2010 calendar "Setup could not be started" -- Error: 0x8004010F

Question

Outlook 2010 calendar "Setup could not be started" -- Error: 0x8004010F

So after 14 years of refusing to update Outlook I finally do so, and WHY? Because of iCloud.

Okay, done. Now Office 2010 is working liking a charm -- and I decide it's time to setup iCloud. I do exactly as instructed, and...NO!

At the very END of the setup, I suddenl;y get a message that "Setup could not be started could not be started because of an unexpected error." Being a good citizen, I email the report to Apple, and the email contains further information:

"Error: 0x8004010F: ZebraBootstrap::ActivateDataFile: Could not create msgservice"

NOW WHAT? I read some discussions here and:

1. Tried logging out, logging back in and starting over. Three times. No dice.

2. Tried changing my new me.com account to DEFAULT in Outlook 2010. No love.

I'm up against it now. Does anyone have a clue what I could do to get everything to make friends?

HARDWARE: Core i7 Sandybridge with 16 gigs of RAM.

SOFTWARE: Windows 7 Professional and OUTLOOK 2010

Thanks so much!

MacBook Air, Mac OS X (10.7.1), Mid-2011, 13", Core i7, 240GB SSD

Posted on Oct 15, 2011 2:34 PM

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Answer 1

Tamrah

Level 1

0 points

Oct 16, 2011 2:45 PM in response to Arthur_P_Johnson

I have this problem as well.

In the icloud program when i just chose Mail it worked okay, but Contacts causes this error.

"Error: 0x8004010F: ZebraBootstrap::ActivateDataFile: Could not create msgservice"

windows 7 Pro

outlook 2010

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Answer 2

avcm

Level 1

0 points

Oct 20, 2011 6:56 AM in response to Arthur_P_Johnson

I have the same problem as well, but only on one of three pc's. Not sure why. I've removed and re-downloaded icloud several times. I'm thinking I may have to remove all Apple programs from this laptop and reinstall after runnning CCleaner. (This was recommended by an IT person.) My concern is that if I remove itunes from this laptop will I lose everything I purchased using it through itunes?

My other two PC's are working great like nothing ever happened, and my mac has no issue at all. Just this laptop. Help?

windows 7/outlook 2010

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Answer 3

Oct 20, 2011 7:18 AM in response to avcm

Are there any service pack requirement on the Office 2010 side? I have installed service pack 1 for my 32 bit Office 2010 installation... Not sure if it helps though...

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Answer 4

Oct 20, 2011 10:58 AM in response to avcm

@avcm, let me know if that works for you. I have gone the "remove all traces of Apple" route for other problems and have found it a bit less onerous than reinstalling Windows, but not by much. 😉 HOWEVER, if it does work for you, I may grit my teeth and give it a go.

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Answer 5

Oct 20, 2011 3:02 PM in response to Arthur_P_Johnson

I have had the same error, but i upgraded outlook to 2010 after installing icloud on my pc.

So i uninstalled icloud,

reinstalled i cloud,

enabled the email, and loaded outloook to check,

shut down outlook

went back to icloud control panel and then enabled calenders and it worked with no errors, calender now avaialble.

Saves removing all the other apple stuff,

Windows 7 64bit, pro,

outlook 2010

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Answer 6

Oct 20, 2011 4:15 PM in response to Arthur_P_Johnson

So I followed cnbigfoot's path. Basically did nada -- just reinstalled icloud control panel for Windows to see if it would work today -- and tada! Today everything is working as it's supposed to. Something similar happened on my Macs, which had previously refused to sync their calendars with iCloud.

My Theory: Apple had many more iPhone activations than expected and devoted all their available servers to iDevices -- in any case, mt iPad and iPhone synched obediantly from the gitgo. Then, today, they finally were able to turn on the servers for Mac and PC Calendar support. Calendar files tend to be huge for folks -- like me -- who have been using them for decades. In any case, everything's working and I thank you, @cnbigfoot, for discovering it first.

I don't know who's responsible for awarding "Correct Answer" points, but for the record, cnbigfoot gave the answer that worked for me. Not bad for his first day here!

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Answer 7

Oct 22, 2011 2:57 AM in response to Arthur_P_Johnson

Glad it worked for you Arthur, not sure about the servers not available, but like you i only uupdated to outlook 2010 because icloud would not work, and i think there is a conflict somewhere if icloud is installed before outlook. Also i upgraded my oultook it was not a new install, so that may have made a dfifference.

Anyway if it wokred for you as well then it appears to be the solution, which is good for anyone else who is having difficulty.

I am a little concerned that the helpfiles from apple on this subject are so vague and contacting customer support is so difficult, i do hope that apple are not going the way of other major companies with an apathetic approach to customer support. Good customer support keeps customers!

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Answer 8

Oct 22, 2011 1:45 PM in response to cnbigfoot

Sometimes the installation/upgrade of OL can cause it. Going through the reinstall KB article will usually take care of it. There isn't anything specific due to the rarity of it. In the year I worked there, I got that issue twice.

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Answer 9

Oct 23, 2011 9:21 AM in response to Jaeden in RR

*Jaeden in RR and @cnbigfoot, this is one that I really can't blame Apple for -- like iTunes, Outlook is an enormous beast of a program that's grown like Topsy over the years, and I think it's near-miraculous that Apple was able to figure out a way for iCloud to work with it at all. Over the years, I've tried several Outlook-synch products -- valiant efforts, but they all wound up corrupting my pst file.

The problem for users is that nobody wants to take ownership when MS applications won't play nice with Apple, and understandably so -- Microsoft gurus stick to their bailiwick and Apple experts to theirs, and folks like cnbigfoot and me fall through the cracks. Plus, like Jaeden implies, hardly anyone is stubborn enough to insist on stitching it all together, and the only way software gets bugfree is when enough users agree to suffer through betas.

So I would guess we'll always be left to rely on one another, and in this case it worked out. THANKS to everyone!

As a side note, I am FINALLY able to give up Google Calendar sync. The irony was that I never used Google Calendar at all, EXCEPT as a way to sync Outlook and the Apple-verse. Now, if Apple would only do for MS Word what it's just done for Outlook and Pages... let me dream.

Message was edited for grammatical mistakes by: Arthur_P_Johnson

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Answer 10

Oct 23, 2011 11:57 AM in response to Arthur_P_Johnson

On the contrary, it just doesn't come up that often because most users will do the un/reinstall path. The major problem with working with Outlook is that it is closed software. If you can't do it via plugins, it ain't happening. This is why 64 bit OL has such a problem, because of the plugin issue it has.

The only time I've had people "fall through the cracks" is when they don't contact support. I had one call when I wasthere that the guy had problems since transition from .Mac but never called. 20 min later it was working perfectly after fixing a few errors in his data.

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Answer 11

Oct 23, 2011 12:26 PM in response to Jaeden in RR

Jaeden in RR, sorry -- didn't mean to imply you weren't great at your job or that Apple support isn't helpful. It is, on the rare occasions when I do call.

But can you get phone support for an iCloud issue on Outlook? I thought support calls were limited to Apple products, and only for 90 days following purchase, unless you have Applecare. If I'm wrong, please educate me.

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Answer 12

Oct 23, 2011 1:13 PM in response to Arthur_P_Johnson

iCloud just happens to be an Apple product 😉. I am not sure if Phone support, or just chat support, is available for iCloud. In the instance I sough support, I had the chat option, but that could just be because of the Photo Stream issue I had.

As far as charging, so far it seems to be free support like MM was. Not sure if that will change or not.

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Answer 13

Oct 23, 2011 3:19 PM in response to cnbigfoot

cnbigfoot's response worked for me! Thanks a lot! 😀

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Answer 14

Oct 24, 2011 9:57 AM in response to Jaeden in RR

Well, THAT is great news, if true. Think I'll address it in a new thread, because it's important.

I am finding that iCloud and iOS5 in general are major upgrades, bringing everyone the equivalent of a new device with all the attendant excitement and puzzlement as you try to get the most from every new feature. Photostream, for example, is awesome -- but it forced me to start using iPhoto on my Macs, doubtless by design. Now I can't believe I never used it before, but I'm waaay off topic, so I'm off to start that new thread.

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Answer 15

avcm

Level 1

0 points

Oct 24, 2011 11:31 AM in response to Arthur_P_Johnson

Just want to add that it hasn't worked for me. Not sure what the problem is, but I've removed all Apple software and cleaned my registry. Then downloaded and reinstalled all the Apple software I had on the PC....still no joy. However, I did not check it yesterday, but I do know on Saturday it was not working. Fortunately it is working on my other PC's, Ipad and Mac. I will check later today and hope to have good news.

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