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  • Cyril2000 Level 1 (0 points)

    Just sent this feedback to Apple:


    Dear Apple-Team:



    Unfortunately, I'm very frustrated with my brand new iPhone 4S white, 64 GB which I got a week ago. Since I upgraded my old iPhone 4 to iOS 5 and since I am using the new iPhone 4S with iOS 5 I cannot get my Bluetooth-connection to work - neither in my new Renault Mégane Grandtour from 2011 nor can I connect to the iPhone with my MacBook with Mac OS X Lion to do tethering over bluetooth.



    In the car, there is a serious lag until the music starts playing, and everytime the navigation system interrupts the music for direction, there is a lag until the music starts playing again. I also cannot use anymore the in-car bluetooth-remote to go back to the previous song.



    When I try to connect with my MacBook, I can pair it, but when I try to connect to it to do tethering, it tells me that networking is not available with the device.



    Since everything was working just brilliantly with iOS 4.xx I have to suppose that the new iOS 5 broke the bluetooth-protokoll and makes it incompatible with all my existing equipment. This is really frustrating - and inacceptable for a phone that cost me 849 Euros!



    Please be so kind to fix this problem soon.



    Thanks so much for the great equipment, that - unfortunately - is making me go through a heavy disappointment at the moment.





    PS: There is a busy discussion on your forums, have a look here:

  • Geo82 Level 1 (0 points)

    Cheers Frank I'll get onto that. There certainly needs to be concentrated effort by us all to try and get apple to sort this.


    Driving to work was a pain today. The bluetooth connection failed twice and the only way to fix it was to switch bluetooth off and on again on the phone, pretty dangerous at 70mph on the motorway.


    One reason I bough my focus was for the Bluetooth and being able to listen to music and use the phone safely in the car.


    If this doesn't get sorted then I'll be forced to choose between the iPhone or the car. The phone costs £40 a month and the car cost me £14 grand so I know which will be getting replaced!!! If Apple would at least communicate with us and let us know if a fix was on the way it would be nice. Shocking customer service!!



  • colin216 Level 1 (0 points)

    I have just uploaded the iOS5 to my iphone 3gs and since doing so have lost bluetooth all together! I can put it on but it does not work and as soon as I exit out of the screen it goes completely?


    I am also experiencing problems with the wifi continually dropping out...I really regret updating the software as I lost all my data (fortunately managed to recover contacts).


    Feel so frustrated and disappointed as I use my phone for business whilst driving and access my works emails through wifi when abroad...big let down!

  • rick_72 Level 1 (0 points)


    let's follow the suggestion that one of you gave us!!!


    Apart from complaining about Bluetooth issue on this forum, please also goto



    and give Apple feedback about our problems!!! The more feedback on this issue Apple engineers will receive from all of us, the more likely they will decide to find out a solution to the problem!!!


    Let's cross finger...




  • Geo82 Level 1 (0 points)

    I agree Rick, we need to bombard Apple until this issue is resolved as its proving a nightmare. I have also emailed Ford and will be following it up with a phone call this weekend. From what I can gather the issue is not affecting all manufacturers, just a select few.


    What I would say however is that I was not filled with confidence after sending my e-mail to Apple as it stated that they are unable to reply to individual emails and my comments would be taken under consideration. That seemed awful wooly to me and and I suspect it was code for "we won't reply to this cause nobody will ever read it"


    I have had to really resist having a sniff around to see what other phones I could get that actually work with my car. I'll give Apple to after Christmas to get this mess sorted. I think that's more than generous.


    Only had the car 7 weeks so this is so annoying. I really regret jumping head first into ios5 and not waiting to see if there were any issues like this first.

  • rick_72 Level 1 (0 points)

    This might be true, I did have the same unpleasant sensation when I read the same message from Apple site after my feedback submission. But what we might lose? At least we can give it a try...


    Btw, today I was in an Apple store in Milan to replace my AC adapter and guess what? Apple guys had no idea about this issue and when I explained them the problem they told me "Apple will surely release an update soon". Needless to say that they were polite but clueless about what was going on...


    The fact that the issue is impacting only Ford and Renault as far as I read is worrying me. If this is the case, it is quite likely that Apple will blame Ford and Renault for this saying that they have to fix the problem, despite the fact that it is surely easier to upgrade iOS rather than have a car manufacturer to change the SW onboard on their cars...


    I do hope that Apple will fix the issue... I am so frustrated and angry at the moment!!!!!

  • Geo82 Level 1 (0 points)

    Just to add, have a read of this



    Seems to be a widespread problem with Ford dealerships not having a clue and zero information coming from Apple.

  • t16mbo Level 1 (0 points)

    Well I visited my store n kicked off. The very nice manager give me a new phone with iOS 4 on but I lost all my data. Thanks to the store but when are u going to fix this problem. You are reading these posts as some of mine have been deleted. What was funny was one of the staff said I was only one to moan about this problem. So in front of a very busy shop googled the problem. I was soon asked to get off the computer lol.

  • t16mbo Level 1 (0 points)

    Yep left feedback. I've even got a brand new ford transit sport van and it will not work

  • Geo82 Level 1 (0 points)

    I still believe that this is Apples problem to deal with. Everything was fine before ios5.


    However IF (and its a big if) this is something that needs to be sorted by Ford in terms of a software update for the stereo then that is perhaps more scary. From what I can gather from that link I posted earlier some Ford owners think there might be an update out there for their software but most dealerships seem to know nothing about it and furthermore others are putting their car in, being told that the latest software has been installed and it hasn't solved the problem I can only imagine the blank faces that would greet me if I tried to explain this to the guys at my local Ford dealership!! They will simply make the point that it worked before ios5.


    I feel your pain Rick...So frustrated!!!!

  • Geo82 Level 1 (0 points)

    Rick, did a bit more reading and I do not think it is a problem isolated to just Ford and Renault


    This boy is having the same problem with his mitsubishi



    and there is a guy here having the same problem with his Audi





  • michaelfromrobina Level 1 (0 points)

    iPhone 4 and upgrade to iOS5 and bluetooth in my Ford Fiesta that worked perfectly before now drops out after 15min to 20min.  And yes same problems as the others with less information being displayed.

  • davewhit Level 1 (10 points)

    I got a 61 focus using fords own radio not Sony and all ok up to now touch wood, running my wife's 3GS my sons 4 and my 4 all on the same unit with no probs.  Looks more like a Sony issue in the fords more than anything

  • Wobblybob Level 1 (0 points)

    At least you get fobbed off by Ford as opposed to being completely ignored by Apple. That's what I'm finding very hard to swallow.

  • jhughs Level 1 (0 points)

    Well, I'll just add that the Bluetooth problem is not just restricted to cars.


    Since upgrading to iOS 5 I can no longer pair with my PC laptop (Lenovo T410), which worked fine before the upgrade.  (I use the iPhone Personal Hotspot feature and BlueTooth is my prefered method of connecting to the PC.  Now I have to tether to use the Personal Hotspot (WiFi isn't secure enough)).


    Also, my Bluetooth headset, Plantronics, pairs fine but then disconnects unexpectedly, so when I go to answer a call and the headset isn't paired any more.

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