I might be the unluckiest Apple customer ever. I purchased an iMac and it had a dead pixel on it. Then I brought it back and tried 6 different iMacs in 3 different stores and the 7th one was the good one.
Then I ordered an iPhone 4S online. It got lost in the airport! I have never heard such a thing before. Without even asking me, they shipped another one and I received it yesterday.
It made that annoying noise while vibrating. I went to an Apple Store this morning and told the guy the issue. First he looked at me like I'm an idiot and said: 'I don't think that's a hardware problem'. Then I insisted and he brought it to the back of the Genius Bar. I was 100% sure that he would have come back to say 'This Phone is OK. Go home.'
10 minutes later, he came back and said 'OK, that's a hardware problem. I'll change it for you. Here is another one. Let's try that.'
We tried that one and that was fine. He said; 'I'm giving you this but you'll lose your 30-day guarantee.' I didn't understand anything but I had no choice. Then I came back, checked my e-mails and saw a post from Apple, saying that the phone that the guy gave me can be 'new or refurbished' and it's covered with a 90-day guarantee.
Now, I have no idea if my iPhone is new or refurbished. I'm also not sure if I have guarantee for 90 days, or if I lose my 30-day guarantee?! That's weird...
...
By the way, am I the only one who thinks that Apple changed since Steve Jobs passed away? My wife and some of my friends tell me the same thing. Most of the Apple people, including geniuses and customer support representatives, behave me like they hate me. I'd never experienced an issue about their attitude before. They had always been helpful and nice. The last 5-6 people were rude and disrespectful.
Today, when I entered the store, I asked the lady if it's possible to return an iPhone that I bought on Apple.com to an Apple Store. She was like; 'NO, YOU CAN'T. THAT'S OUR POLICY. YOU CANNOT SIR. THAT'S IT.' She didn't even look at my eyes and I never repeated or insisted. I just asked once very politely if that's possible or not.
Then the guy, who gave me that new (or refurbished) phone because of the annoying buzzing sound, showed up. He never smiled. At the end, just to make him smile, I asked: 'You think I'm crazy, right?'. With a very cold voice, he said 'No. I heard that noise too. Have a good day.'
Anyway... On my service record, it says:
Issue: Vibe motor is making unusual noise
Apple accepts that it's a hardware problem. If that bothers you, go and get yours but don't forget to ask if the new phone that they give you is refurbished or not.