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iTunes could not connect to this iPhone because an unknown error occurred (0xE80007F)

I have an iPhone 3S (iOS5), iTunes (10.5 (141)) and a Mac (19.6.8).

I am having trouble with the wireless sync, getting this error message.

"iTunes could not connect to this iPhone because an unknown error occurred (0xE80007F)"

I managed to resolve it yesterday by turning the phone off completely and on again but the error has recurred today.

A Google search gives no hits at all for this error.

Any ideas?

iPhone 3GS, iOS 5, Mac Mini

Posted on Oct 15, 2011 11:25 PM

Reply
25 replies

Mar 13, 2012 5:56 PM in response to gec118

I have this problem too. I have tried the "solutions" suggested above. Sometimes it seems that the problem goes away, but it comes back within a day or two every time. I have four devices set to wi-fi synch and this error seems to happen with any of them. In the hope that Apple does monitor this forum, my configuration is:


Win 7 64 bit

iTunes 10.6.0.4

All 4 devices are updated to iOS 5.1

Devices: iPad2, IPhone4S, iPad1 and iPhone3S

Wireless network provided by two Airport Expresses. Win 7 machine running iTunes is wired.


Regarding the advice in this forum: all devices are set to back up to the cloud (not locally), 2 of the 4 have password lock set, I really need the synch for music as well as podcasts (a 400GB collection does not work for iCloud) so iCatcher is not a fix for me.


This is really a problem. I have had it for months and hoped that it would be fixed in the IOS5.1 / iTunes update, but it has not. The update has slightly changed the behavior: prior to the update I would get this post's error and frequently it came with a second error "An iPad has been detected, but it could not be identified properly. Please disconnect and reconnect the ipad, then try again." Since the update the second error does not seem to happen any more.

Apr 2, 2012 1:17 PM in response to gec118

i'm having exactly the same problem. wifi sync is turned on and every so often itunes just hangs there because of this error pop-up. often times when i click it away my iphone is found instantly and i can wireless sync it. problem is the popped up error message which stops itunes in its tracks. btw im on the latest itunes and win 7 64bit. please apple do something abour it!

iTunes could not connect to this iPhone because an unknown error occurred (0xE80007F)

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