iphone could not be synced because the sync session failed to start

iphone could not be synced because the sync session failed to start

iPhone 4, Windows Vista

Posted on Oct 16, 2011 7:21 AM

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Posted on Dec 11, 2012 2:20 PM

I had the same problem. I am running iTunes 11.0.0.163 on Windows 7 64bit. Thanks for all who've posted suggestions. This is what I did and it fixed the problem:

1) closed iTunes

2) configured iTunes to Run as Administrator

3) unplugged the iPhone from USB

4) plugged iPhone into USB


Windows automatically launched iTunes.


The phone now syncs fine.

48 replies
Question marked as Top-ranking reply

Dec 11, 2012 2:20 PM in response to bgalasso

I had the same problem. I am running iTunes 11.0.0.163 on Windows 7 64bit. Thanks for all who've posted suggestions. This is what I did and it fixed the problem:

1) closed iTunes

2) configured iTunes to Run as Administrator

3) unplugged the iPhone from USB

4) plugged iPhone into USB


Windows automatically launched iTunes.


The phone now syncs fine.

Oct 22, 2011 5:46 AM in response to bgalasso

Just made one very simple move without having to restore iPhone or reinstall iTunes.. 🙂


1st step:http://support.apple.com/kb/TS1538 *Read 'in my case' in here first before following this link*
Follow that link to restart (or if necessary) reinstall your Apple mobile device support.


In my case, Leave iPhone connected all the way. I first exit iTunes. Then i stopped the Apple Mobile device support (by following a part on that link above in step 1) which Effectively made my iPhone undetectable on itunes but discoverable by windows as a 'camera device'. Then while device is still connected, i started the Apple mobile dev support again. Now i open itunes and there my iPhone re-appears.


2nd step: After your iphone re-appears on iTunes, press Sync and all is well... 😉


P.S, Mine is iPhone 4 running on iOS 5, iTunes 10.5, Windows 7..

Oct 17, 2012 4:06 AM in response to bgalasso

I had the same problem which I fixed by doing a combination of things. Step 1 - Right click on iTunes and select 'run as Administrator'. Step 2 - Select 'Authorize this computer' option from the 'Store' menu. Step 3 - Right click on the phone listed under 'Devices' and select 'Transfer Purchases'. This way I was able to sync all the apps I had on my iPhone 4S and see them in iTunes.

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iphone could not be synced because the sync session failed to start

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