iphone could not be synced because the sync session failed to start

iphone could not be synced because the sync session failed to start

iPhone 4, Windows Vista

Posted on Oct 16, 2011 7:21 AM

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Question marked as Top-ranking reply

Posted on Dec 11, 2012 2:20 PM

I had the same problem. I am running iTunes 11.0.0.163 on Windows 7 64bit. Thanks for all who've posted suggestions. This is what I did and it fixed the problem:

1) closed iTunes

2) configured iTunes to Run as Administrator

3) unplugged the iPhone from USB

4) plugged iPhone into USB


Windows automatically launched iTunes.


The phone now syncs fine.

48 replies

Nov 22, 2011 7:33 PM in response to SodInfinity

I left the phone plugged into the PC with the sync cable, then I exited iTunes. I then went to device manager, found "Apple Phone" listed under portable devices and disabled it. I reopened iTunes and the sync process started (and finished). I went back to device manager and enabled Apple Phone.


Worked like a charm!


iPhone 4 running iOS 5.0.1

PC running Windows 7 Home Premium 64 bit

iTunes version 10.5.1

Aug 5, 2012 3:19 AM in response to bgalasso

Resart both iTunes and the iPad worked for me - no need to restart the PC.


Reminds me a bit when General Motors issued a press release stating : If GM had developed technology like Microsoft, we would all be driving cars with the following characteristics:


1. For no reason whatsoever, your car would crash twice a day.


2. Every time they repainted the lines in the road, you would have to buy a new car.


3. Occasionally your car would die on the freeway for no reason. You would have to pull to the side of the road, close all of the windows, shut off the car, restart it, and reopen the windows before you could continue. For some reason you would simply accept this.


4. Occasionally, executing a maneuver such as a left turn would cause your car to shut down and refuse to restart, in which case you would have to reinstall the engine.


5. Macintosh would make a car that was powered by the sun, was reliable, five times as fast and twice as easy to drive - but would run on only five per cent of the roads.


6. The oil, water temperature, and alternator warning lights would all be replaced by a single "This Car Has Performed An Illegal Operation" warning light. or in iTunes case there an unknown error -5001 has occured.


7. The airbag system would ask "Are you sure?" before deploying.


8. Occasionally, for no reason whatsoever, your cr would lock you out and refuse to let you in until you simultaneously lifted the door handle, turned the key and grabbed hold of the radio antenna


9. Every time a new car was introduced car buyers would have to learn how to drive all over again because none of the controls would operate in the same manner as the old car.


10. You'd have to press the "Start" button to turn the engine off.


www.netlingo.com

Nov 23, 2013 2:34 AM in response to bgalasso

On you iPhone, force close all the Apps in the multitask window.


Follow these steps to force an app to close:

  1. From the Home screen, click the Home button twice.
  2. Tap and hold on the app.
  3. When it starts to jiggle, tap the User uploaded file to close it one by one until all cleared

User uploaded file User uploaded file Now do a Soft reset of your iPhone:Hold both Home and Sleep button for around 10secs until you see the Apple logo then release. After it returns to Home screen, connect to sync and see if this resolves the issue.

Mar 17, 2012 12:50 PM in response to jetstar76

I tried everything you all have posted here. Nothing is working.


I've disabled syncing for apps and photos. I've restored my phone. I've reinstalled iTunes. I've left my device plugged in and quit and reopened iTunes.


Syns still fails to start. what. the. heck.


Is this issue new ot the 4S? I'm thinking about getting rid of my iPhone because of this, if Apple can't make stuff that works the way it's supposed to!

Jan 2, 2014 12:12 PM in response to bgalasso

Thanks for all the steps to try.

Syncing works fine for all items except for one. this is a private recording, it was a wav. , downloaded from dropbox...that I converted to mp3 under File, convert to new version. This mp3 is over 3 hours, does size matter on a sync? I was wondering because I also converted with a downloaded program that synced a copy, the only problem was the voice logo every 30 seconds that interups the recording.




Thanks

new iPhone user

steve

Aug 20, 2014 7:54 PM in response to bgalasso

I've tried about everything I can find on the internet and I still can't sync my MSoutlook 2013 to my iPhone. My PC crashed and I had to resintall most of my software including MS Outlook 2013 and iTunes. Prior to the reinstall, I could not synch iPhone to my MS outlook 2013 without any problems.


I think the problem may be at the stage when iTune and MS outlook tries to communicate.

ITunes unchecks the "sych contacts oulook" and "sycn calendar with oulook" buttons when the synch button is pressed.


This is what I am running: Windows 8.1, IOS 7.1.2, iTunes 11.3.1.2, Ms Outlook 2013 locally installed on my laptop


This is what I've done. The "-" is the result.


  1. Run as administrator -done. Didn’t work
  2. Msoutlook addins -All modules enabled and installed.
    1. itune outlook addin
    2. outlook change notifier
  3. ran scanpst.exe. -Seems okay. Didn’t work
  4. Stop zonealarm -didn’t work
  5. Check read write access right. -Seems Okay. Didn’t work
    1. C:\Users\USER\AppData
    2. C:\Users\USER\AppData\Roaming
    3. C:\Users\USER\AppData\Roaming\Apple
      Computer\SyncServices\Local\TFSM
  6. Run network connectivity test on iTunes (under Help menu).

    Test results



Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
LENOVO 20301
iTunes 11.3.1.2
QuickTime 7.7.5
FairPlay 2.6.15
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 009CBDF80F31C348

Current user is an administrator.
The current local date and time is 2014-08-20 12:45:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {EAB7F8D5-F451-4247-9A0F-11D63935D415}
Description: Bluetooth
Device (Personal Area Network)

IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01
08:00:00 1970


Lease Expires: Thu Jan 01
08:00:00 1970


DNS Servers:

Adapter Name: {7C2B2323-F990-4CC0-865A-B4ABFBE85F5F}
Description: Microsoft
Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01
08:00:00 1970


Lease Expires: Thu Jan 01
08:00:00 1970


DNS Servers:

Adapter Name: {1320363A-440A-4CA8-83BC-A715A67C424A}
Description: Qualcomm
Atheros AR9485WB-EG Wireless Network Adapter

IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Wed Aug 20
11:34:44 2014


Lease Expires: Wed Aug 20
15:34:44 2014


DNS Servers: 192.168.1.254

Adapter Name: {5DC5D909-9F8C-40BE-9C00-24436F016B9F}
Description: Realtek
PCIe FE Family Controller

IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01
08:00:00 1970


Lease Expires: Thu Jan 01
08:00:00 1970


DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-20 08:07:39.


**** Device Connectivity Tests ****

iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Ann's iPhone, iPhone 5 (CDMA) running firmware version 7.1.2
Serial Number: C38K9S2NDTWG


**** Device Sync Tests ****

Sync tests completed successfully.

  1. Deleted lockdown folder -Didn’t work
  2. Deleted -Didn’t work
    1. C:\Users\USER\AppData\Roaming\Apple
      Computer\Logs\MobileSync
    2. C:\Users\USER\AppData\Roaming\Apple
      Computer\MobileSync
  3. Uninstall in the following order: -Didn’t work
    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. iCloud
    5. Bonjour
    6. Apple Application Support
  4. Reset Iphone to factory setting -Didn’t work

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iphone could not be synced because the sync session failed to start

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