Okay, so I downloaded an album a while back (The Goo Go Dolls - iTunes Originals) but lost it... So thought I would be able to re-download it! I can only download 13 of the 23 tracks on the album. As you can see from the attached screenshot, they don't even appear in the right hand pane but do in the left???
Confused a little... Hoping it something I have done!!!
It's possible that the Goo Goo Dolls or their production/management company no longer make those other songs available in iTunes anymore. If the songs are no longer available for purchase, they cannot be redownloaded by earlier purchasers.
Go into the iTunes Store interface and see if those songs are available for purchase. If they are, then you have a problem that might be fixable. If theyr'e not, you simply can't redownload them because they're no longer available.
I've been trying to get an answer from Apple, but still no luck, they keep saying the same things. Anyone found a way to fix it yet?
I eventually got a message from Apple Support that they were aware of the issue and were working on a fix. I think this is entierly on their end. Then yesterday afternoon all my missing purchases were back and available for download.
Exactly the same for me. Have an iPhone and iPad and have 31 songs I can't redownload on one and 32 on the other! Looked on iTunes and the songs are stil there and still available to buy individually
For some reason, 1 of my missing song is now there, but I'm still missing 4 out of 10.
I have a theory about this. Could you all please check this? I have just sent the following email to my contact at Apple:
Hi Younus,
I may have noticed a pattern.
It would seem that the majority of the music which I am missing is that which costs £0.79. I have spotted in several albums where I bought songs that those which cost me £0.99 are still available from my purchase history to redownload, where those which cost me £0.79 are not.
I hope this will help you get to the bottom of the problem and would appreciate an update when the matter is rectified. In the meantime, I will continue to back up my music manually.
Examples of missing tracks:
"Disarray" and "Easier To Be" by Lifehouse. Purchase number: xxxxxxxxxxxx at £0.79 each are not available for me to redownload whereas "Broken" for which I paid £0.79 IS still available for me to redownload from my purchase history
"Broken Hearts, Torn Up Letters and the story of a Lonely Girl", " 4am Forever" and "A Town Called Hypocrisy" by lostprophets. Purchase Number: xxxxxxxxxxxxx at £0.79 each are not avaialble for me to redownload where as "Rooftops" which I paid £0.99 for IS still available for me to redownload for my purchase history
The album "Rocky Balboa: The Best of Rocky (Remastered) allows me to redownload every track (all at £0.99) with the sole exception of the first track "Gonna Fly Now (Theme From "Rocky" )which is THE ONLY track on the album costing £0.79. Purchase Number: xxxxxxxxxxxxxxx
I don't think is a co-incidence so would appreciate you feeding this back to Apple and seeing if this is a problem in other people's cases as well. If there has been a change in Apple's billing systems or something else this could be what has triggered this issue. This only started becoming an issue for me personally a few days after iOS5 was released so if anything changed at Apple's end around this time this could be to blame.
Could you please update me once you have fed this theory back to the business / engineers?
Thanks,
Mike.
Just checked, and indeed those missing for me are those that cost $0.99. Those that cost $1.29 can be redownloaded again. So that might be the issue.
Good catch. Here in Australia all the purchased items at AUD1.69 are not avail for redownload. It appears those priced above and below are.
Not all songs appear for download in purchased section
