IPHONE 4s call failed??!!!

My iPhone 4s phone call failed more than 50% times, some times people can't hear my voice, is there anybody else has same problem?

Posted on Oct 16, 2011 5:37 PM

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323 replies

Oct 24, 2011 12:14 PM in response to Fengsky

Hi, everyone

Finally I went to the apple store to talk to the technician, I don't want to talk about how crowdy the store is and take me almost two hours waiting( even I reserved the appointment ), well, that is fifth ave in new York city, I understand that. But the technician said he can't duplicate the same problem, ( sounded like I am stupid and come for nothing?) and he said maybe the firmware crashed, (I had the problem as soon as I activated the new iPhone 4s), so, they give me a brand new phone with firmware crashed?) . OK , then he restored my phone , or rewrited, with all data erased, and he said my phone should be OK, I made two test call there which is fine , but as soon as I got home, same problem happened again, I am very frustrated. I am very tired, how can I do? Can I return it or exchange it even they can't duplicate the issue?

Oct 24, 2011 12:25 PM in response to Fengsky

That's a drag. I would hate to get a replacement phone with the same issue because I have paid for a screen protector AND paid for Best Buy to put it on. I'd lose that $$ right off the bat.


I recently realized that many of my problem calls were placed at or around the same geographical location (an intersection on my way home from work). However, with my old phone (not an iPhone), I never had problems in that area. Guess I'll call Verizon to ask if there are known issues near that intersection...

Oct 24, 2011 1:44 PM in response to Fengsky

I had a 3GS on AT&T and just moved to the 4S. It's been horrible. I don't know if it is AT&T or the phone but I need to make a decision fast on what I'm going to do. On the 3GS we experienced dropped calls, but with this 4S, it's more like I can't get the phone to even call anyone!


I was in Boston over the weekend. I kept trying to call my sister who was also in Boston so I could locate her. My phone kept saying it was calling her, but I wouldn't hear a ring, but saw the time counting by. Then it would say call failed. Then I got a bunch of "call failed" in a row. It lasted for a good 20 minutes. I had 3 bars on my phone. I was like WTH?! She said she was trying to call me too, but it kept going straight to my voicemail. She is on VZ with a Blackberry. I eventually got through by calling my neice, who is on VZ and has an iPhone 4. Not sure if I got lucky and finally got a call connection or what the issue was. I also tried sending a few text messages in Boston, also with 3 bars and they were failing to send too. I would keep trying and eventually it would go through.


Now I'm back in the Albany, NY area today, and I spent 15 minutes trying to call my husband to wish him a Happy Anniversay and I couldn't get through. Tried his cell (iphone 4s too) and the land line number. Same issue where it says "calling" but I hear no ring and nothing happens. Beyond frustrating. I was contemplating


canceling and going to Verizon, but now I see here VZ folks are also experienceing this. I guess that means it's the phone. So disappointed. I was so psyched to move to the 4s from my 3gs and I can barely use the dang thing. Now what? 😟

Oct 24, 2011 4:32 PM in response to Fengsky

I am having the same problem with my iPhone 4s, 64 GB on AT&T. It works for a 1 or two calls in a row then when I go to make a call I do not hear a thing, I see it on the screen making the connection the person picks up I still can't hear them and they can not hear. It appears I have full bars when I try again say after reboot I only have a few bars but then it does work at least for a couple of more times and does it again. Also I have noticed when this happens if I speak into the phone I basically can hear myself like an echo back through the phone. Software or hardware glitch. Never had this problem with my 3g or 4 iPhones.

Oct 25, 2011 5:19 AM in response to Fengsky

Additional information, the solution described in the link only works for problems with outgoing calls, where the connection seems to be established and the time counter is counting!!


It seems that there are also sim card related problems. If you got dropped calls or other network problems your problem might be sim card related. Many German provider began to exchange the customers micro sim's.

I also read that this problem only occurs when using an old sim in your new iPhone 4s (most of the people used their sim's in an iPhone 4 before). In that case it could help to deactivate the pin code, but that should be done in an other phone! Hope this helps.

Oct 25, 2011 6:15 AM in response to eberl1968

Thank you for the link to that thread. I found another link/solution within that thread:


I followed the solution stated in CNET website it it seems to have done the trick :-) I didn't have any issues with the sound today


http://reviews.cnet.com/8301-19512_7-10115102-233.html


OK I am aware the issue stated here goes back to 2007 but I think it is a headphone jack issue.


I will keep you posted if the problem comes back


Message was edited by: hanifromweybridge


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I am now concluding that for me, I'm having two separate issues.


1. No audio sound - I had been talking to my sister earlier via speakerphone. Then when I tried to later call her normally, is when I couldn't hear her or a ring and the time counter was going. There seems to be a glitch with switching between headsets, speakers, siri and normal phone calls. I never use a headset, and didn't use Siri that day. It makes sense now....I couldn't hear anything when trying to call her, because she was the last person I called on speaker. Then when I called my niece (a new number) it worked fine. The next day I had the issue again when calling my husband, but I had been listening to music with my headphones on just prior to trying to call him. This must be a software issue that I hope Apple fixes ASAP.


2. Dropped calls / calls failed. I'm going to try what my friend (an Apple employee) suggested. He thinks because I restored my 4S from my old 3GS it's just exaggerating any issues I had on my old phone. He suggested I restore my phone, set it up as a new device, and then resync. Hopefully that will do the trick.

Oct 25, 2011 10:14 AM in response to Fengsky

I have had the same issue. iP4S 64GB AT&T. Calls failing. When the call connects, I can't hear the person on the other end...or they can't hear me. I have worked with Apple support. I did all the restores/resets. I went to AT&T and got a new sim card. I eventually had my phone replaced. I still have the issue on the new device. It must be a software issue. I have now turned off Siri based on a suggestion but no luck... iP4 and 3GS AND 3G never had this issue...even after installing iOS 5. Please help Apple!

Oct 25, 2011 2:47 PM in response to Fengsky

I just got off the phone with AT&T, and they said they are getting a large volume of calls on this topic. He said they are aware of the issue with the 4S. He said they think it is due to all the activations in a short time. Doesn't sound right to me, but I am trying it. They said they are resolving some of the issues by re-establishing the connection and re-registering the phone. They reset both of our phones and are calling back in three days to see if it worked.

Oct 29, 2011 7:24 AM in response to Fengsky

I'm having the same problems as many of the posters. About 50% of the the calls I make don't go through !

I make a call and it looks normal, the counter is counting the call but I don't hear anything on the phone. I'm not sure if people hear me on the other side ( I haven't asked) but some have called me back asking of I was trying to call them.

It's pretty annoying. I never had this problem on my Iphone 4, only on my 4s. C'mon Apple, fix this problem and put out an update asap or I'm returning my phone !

By the way, I'm with AT&T.

Oct 30, 2011 4:06 AM in response to Fengsky

I have the same problem in UK... It's clear that is another fault of the combination of IOS 5.0 and IPhone 4s... My girlfriend has updated her iPhone 4 to IOS 5.0, but she hasn't that problem.



The signal reception is very poor and my iPhone 4s shows for long period "NO SIGNAL" ( even if my IPad shows full coverage and both devices have the same carrier).


I've also noted that the display of IPhone 4s seems to be yellow compared with the display of IPhone 4... I' m really disappointed about IPhone 4s: it lasts less than 10 hours, it has a bad quality of signal, SIRI works on IPhone 4 as well... At the end I have a phone that looks like IPhone 4, it's more expensive and it works worst

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IPHONE 4s call failed??!!!

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