marcwiegelmann

Q: Push email does not work (iCloud)

Since the update to icloud the push email does not work anymore. Im only talking about the me.com adress no Yahoo oder other Emails. I didnt changed the Mail settings and pushing mails worked fine before the update to icloud.

 

Example:

When i switched on the phone in the morning the mails i received during the night immediately got pushed to the iphone. That doesnt work anymore. It only receives the mails when i switch to the mail app.

 

Any suggestions anyone?!?

 

Im using newest iOS 5 with an iPhone 4S and migrated my old me.com account to iCloud.

Posted on Oct 17, 2011 12:32 AM

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Q: Push email does not work (iCloud)

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  • by Alessandro Lorenzo,

    Alessandro Lorenzo Alessandro Lorenzo Oct 18, 2011 9:32 AM in response to marcwiegelmann
    Level 1 (16 points)
    Oct 18, 2011 9:32 AM in response to marcwiegelmann

    Same as you guys...

  • by iKaushal,

    iKaushal iKaushal Oct 18, 2011 10:37 AM in response to marcwiegelmann
    Level 1 (0 points)
    Oct 18, 2011 10:37 AM in response to marcwiegelmann

    "Settings" --> "Mail, Contacts, Calendar" --> "Fetch New Data" (here you have to turn on "Push" or select a Fetch schedule) --> "Advanced" --> "iCloud" --> select Push or Fetch

    "Settings" --> "Notifications" --> "Mail" turn on Notification Center and configure what you like

     

    My push mail is working after these settings in both iPad 2 & iPhone 4 on iOS 5

  • by Christopher Air,

    Christopher Air Christopher Air Oct 18, 2011 11:26 AM in response to marcwiegelmann
    Level 1 (0 points)
    Oct 18, 2011 11:26 AM in response to marcwiegelmann

    Note, this discussion is for those who have already set their email to 'Push' under System Preferences.

     

    Just being sure.

  • by Rich5481,

    Rich5481 Rich5481 Oct 18, 2011 2:58 PM in response to iKaushal
    Level 1 (0 points)
    Oct 18, 2011 2:58 PM in response to iKaushal

    please do the following test:

     

    (1) close all apps in the background

    (2) restart your iOS 5 device

    (3) send an e-mail from another client

    (4) waiting for push mail

         --> it should work at this time (there is no mail.app in the background)

     

    (5) now open the mail.app on your iOS 5 device, and send it to the background

    (6) send an e-mail from another client again

    (7) waiting for push mail

         --> it works (with the mail.app in the background)

     

    (8) now close the mail.app completely (kill the app from running in the background)

    (9) send an e-mail from another client again

    (7) waiting for push mail

         --> it doesn't work

     

    It seems to me, that killing the mail.app from the background in iOS 5 the process which receives the pushed e-mails is also killed.

  • by maiklohse,

    maiklohse maiklohse Oct 18, 2011 4:03 PM in response to Rich5481
    Level 1 (0 points)
    Oct 18, 2011 4:03 PM in response to Rich5481

    Update :  Still doesn't matter for me if the app is running in the background or not. What I DID notice today is when I left the house and was on 3G the push worked - constantly - when I got home and was back on my WiFi - stopped working. And please don't start telling me something about the settings of my router - it ALWAYS did work with MobileMe -  so I am CERTAIN my settings are alright....

  • by 794hew,

    794hew 794hew Oct 18, 2011 10:26 PM in response to marcwiegelmann
    Level 1 (0 points)
    Oct 18, 2011 10:26 PM in response to marcwiegelmann

    For some reason since my wife updated to iOS 5 she lost her ability to get push emails in iCloud (formerly MobileMe). We tried a few things like restarts, turning push on and off. Nothing seems to cure it.

     

    As a last resort before a full restore, I thought I would try and do a reset of the network settings. Basically you have to redo your wifi network logins and passwords. Anyway, worked right out of the gate. Now she is getting emails live rather than only when she opens mail or taps for updates.

     

    Hope that helps anyone else with that problem.

     

    www.collierpress.com

  • by Remediator,

    Remediator Remediator Oct 18, 2011 10:31 PM in response to 794hew
    Level 1 (0 points)
    Oct 18, 2011 10:31 PM in response to 794hew

    Basically you have to redo your wifi network logins and passwords. Anyway, worked right out of the gate.

    Can anyone confirm this solution to be effective for 3G/EDGE connection?

  • by mr.prince,

    mr.prince mr.prince Oct 18, 2011 10:55 PM in response to marcwiegelmann
    Level 1 (8 points)
    iPhone
    Oct 18, 2011 10:55 PM in response to marcwiegelmann

    It's a hit and miss. Today iCloud push worked for a couple of minutes even if the mail was not running in the background then suddenly stopped again. I think it has something to do with apple servers.

  • by mr.prince,

    mr.prince mr.prince Oct 18, 2011 10:57 PM in response to 794hew
    Level 1 (8 points)
    iPhone
    Oct 18, 2011 10:57 PM in response to 794hew

    I tried this and it worked but... after I killed the mail app in the background mails aren't being pushed again. sigh

  • by chipfiev,

    chipfiev chipfiev Oct 19, 2011 8:57 AM in response to chipfiev
    Level 1 (0 points)
    Oct 19, 2011 8:57 AM in response to chipfiev

    Two updates:

     

    - first of all, I was incorrect in reporting that I see this issue with Google Sync as well.  I have now noticed that I will get Gmail pushed to my iPhone (with all notifications) while iCloud email sits on the server.  It is bizzare how iCloud push can work so well at time and other times not work until manually prompted to.

     

    - On a lark, I configured iCloud email as a manual, generic IMAP email account.  With both services active on my phone, my IMAP account was receiving almost instant notifications of new emails even though it's set to fetch. It was almost like the IMAP version was getting push messages.  Sometimes, the iCloud push account would then get the notification within a minute...but other times it would not.  When I disabled iCloud email (the push account), IMAP didn't fetch at all, even though I have it on a 15 minute schedule.  Here's where things get weird:  when I turned iCloud back on, my email was instantly seen in my IMAP email account, not the iCloud push one.

     

    Long story short: having iCloud configured twice appears to result in push behavior for an IMAP account.  Of course, having two email accounts configured for the same address is annoying...so I wouldn't call what I tried a solution.  I guess this is just more or less another confirmation that something is amiss with iCloud push email.  If someone really wants to be doubly sure of being notified, manual configuration of iCloud as IMAP is an option that has worked for me (so far).

  • by stuartgrant,

    stuartgrant stuartgrant Oct 19, 2011 3:09 PM in response to marcwiegelmann
    Level 1 (0 points)
    Oct 19, 2011 3:09 PM in response to marcwiegelmann

    Same for me......very hit or miss.....99% miss

     

    I'm on the brink of spending a lot of money in an Apple Store, having convinced myself Apple was the top dollar for things that worked straight out of the box and having waited months for iCloud........second thoughts?....definately

  • by stuartgrant,

    stuartgrant stuartgrant Oct 19, 2011 3:19 PM in response to mr.prince
    Level 1 (0 points)
    Oct 19, 2011 3:19 PM in response to mr.prince

    Dont think it's Apple's servers....if I open iCloud webmail and send myself an email from another source, it appears immediately, but not on my iPhone....so the servers are certainly pushing the mail out.

  • by Christopher Air,

    Christopher Air Christopher Air Oct 19, 2011 4:39 PM in response to marcwiegelmann
    Level 1 (0 points)
    Oct 19, 2011 4:39 PM in response to marcwiegelmann

    After 4 days all my 'sent' messages finally got sent, and this is after hearing the sent sound from the mail application. Seems to still be a very big bug in the server.

  • by mr.prince,

    mr.prince mr.prince Oct 19, 2011 7:22 PM in response to stuartgrant
    Level 1 (8 points)
    iPhone
    Oct 19, 2011 7:22 PM in response to stuartgrant

    You are right stuart. icloud mail from the web is working fine but not on iphones. If it's not with the server then it has to be a bug in the iOS5.

  • by Andoman,

    Andoman Andoman Oct 19, 2011 11:18 PM in response to mr.prince
    Level 1 (15 points)
    Oct 19, 2011 11:18 PM in response to mr.prince

    I've been a MobileMe user for years and after updating to iOS 5 and the iCloud push has stopped working on my iPhone 4, and as of yesterday also on my iPad 2.

     

    This is a pretty big screwup on Apple's part

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