iCloud backup problem

I just went in and it worked for me as well, although I don't really understand what exactly is working. It shows that it backed up 30 minutes ago- but I just did it five minutes ago. I'm confused. Not to mention I had a phone call set up for 2:15 and now it's moved to 4:15. Weird.

I'll be back...

Ho Rodolfo! FIXED, WITHOUT ANY DOUBTS.

Here my steps:

1. Delete the old backup in the iCloud using Win 7 control panel

2. Login into iCloud with my master AppleID and activate the backup

3. Select only few App to backup to have a small backup size, in order to wait just few minutes

4. ALL DONE!

After this first backup, i've Made an incremental backup choosing others AppS. ALL worked fine. Also deleted the account and reactivated Just for testing... ALL fine!

Thans to ALL! I hope ALL AppleId will be FIXED soon by Apple...

Regards, stex

Awesome news rangewolf, Lee-Anne and stex!

I'm glad Apple has taken this problem seriously enough to fix it in a reasonable amount of time.

See you guys (and gal) around the boards... well, hopefully not that often. 😉

Cheers,

Rodolfo

Dear all,

Please notice that this issue can not be fixed by yourself.

If you had a similar issue. Raise a ticket to Apple.

I talk to Apple one weeks ago. After over 4 times talk with apple, 2 days account lockup by Apple. My account for iCloud finally got normal.

It is a internal issue from Apple, that at beginning they even told me everything is fine, so I pasted this discussion to them. After another two day, it got fixed.

Thanks

same exact problem!!!! any solutions yet?

Hi guys.

I'm happy to report that my iOS iCloud backups are now working. What did I do? Nothing. It fixed itself, or behind the scenes Apple fixed something. Check back on my previous post to see my particular situation but all seems to be working fine now, no longer getting 'last backup unknown' error.

Hope it gets resolved for you too.

Rodí

Hi All, I forgot to write that I've opened an error with Apple to fix this issue (on 10/20/2011). At the moment I've no answer from Apple, but the situation is now fixed (it's a magic!)

Regs, stex

Well, I upgraded my iCloud storage yesterday to 15GB and attempted multiple times to perform a backup, all with no success. I've tried everything listed here and stil cannot perform a backup. It starts and then says it cannot complete a backup. At first I thought it was because I didn't have enough space for the backup, but it says the backup size is 6.5GB and that's plenty of room. So I contacted support and setup an appointment for them to contact me today at noon, so we'll see.

Off to a great start, this iCloud.

I tried mine last night again after seeing success reports and it worked. I did move off my Camera Roll to iphoto though which probably made my backup smaller.

I did not create another account. My ipad backup worked on the same account first time...just iphone was having issues.

PDADoc wrote:

It starts and then says it cannot complete a backup.

I had a lot of problems with iCloud's backup and wireless syncing with iTunes until I removed all my custom ringtones (synced separately with iToner) from it and synced only the ones in iTunes. Now wireless syncing with iTunes and backups work fine.

Just an idea - maybe you have some custom items added to your device?

No, no custom items at all, certainly no ringtones, as I don't receive phone calls on my iPad. I'm waiting for the support call from Apple that's supposed to come in a minute or so. Hopefully this can be sorted relatively quickly.

I got it to work by creating a new icloud account - per Stex and others' prior advice - so I'm pretty reluctant to go back and mess with it again. It's working and that's enough.

BUT - how were you able to "open a ticket" or raise a tech error with Apple? When I tried to go to "support" they wanted cash in advance before I could even describe the problem. Is there a way? Thanks.

I have AppleCare for all my devices. Since I was trying to setup iCloud with my iPad I guess it applied there.

BTW, how did you create another iCloud account? Did you have to create another Apple ID? Im loathe to do that, myself. If it's possible to do it and keep my main Apple ID, then great. Otherwise, I do t want the hassle of multiple IDs.

Hi ALL. I've Open the Apple ticket for free, calling the free number. After waiting a lot, i've spoken with two different people of iOS department. And the last one opened the ticket... I live in Italy, this Was my story.

Regs, stex