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Level 1

4 points

Mail account show xxxxx@me.com(Offline) cannot send emails

Last week I stopped being able to send emails out from mac.mail. Everything was working fine one minute and the next, I haven't been able to send out mail. Thanks very much for your help.

I am able to send mail through the MobleMe Account but not through Mail.

First checked to make sure email accounts were online, yes.

Received dropdown message when trying to send that says:

1. Cannot send message using the sever x_xxxxx_xxxxx@me.com

When checking this window, account I was using to send mail shows this: Account from the list: x_xxxxx_xxxxx@me.com(Offline)

Don't know why it says Offline or how to get it to Online.

Checked Connection Doctor: MobileMe; Connection and login to server succeeded.

Account Info: Description x_xxxxx_xxxxx@me.com, Server Name: smtp..me.com:x_xxxxx_xxxxx

Cannot send message using the server x_xxxxx_xxxxx@me.com:

The server"smtp..me.com:x_xxxxx_xxxxx cannot be contacted on the default ports.

Account information Advanced.

Use default ports (25, 465, 587)

check mark on: Use Secure Sockets Layer (SSL)

Authentication: Password

User Name: x_xxxxx_xxxxx@me.com

Password: ..........

Macbook Pro

OS X 10.6.8

Mail: Version 4.5

Thanks again for your help.

MacBook Pro, Mac OS X (10.6.1), 80 gb HD, 60gb free - 2 gb ram - late 06 MBP

Posted on Oct 17, 2011 2:07 PM

19 replies

Zanti Author

Level 1

4 points

Oct 18, 2011 9:00 PM in response to Ernie Stamper

Hi Ernie,

No luck yet in sending emails. Any other suggestions.

Thanks

Oct 19, 2011 4:48 AM in response to Zanti

Trying again to attach a composite screen shot. Finally is working. Does your SMTP setup look like this? (Username blocked out by me.)

Ernie

Zanti Author

Level 1

4 points

Oct 19, 2011 9:47 AM in response to Ernie Stamper

Ernie a major thank you. The problem was with the Server Name. There was (:username) after smtp.me.com

Once I removed the :username everything worked.

One last question? How did you attach the screenshot and bock your username. If I would have been able to do that I think you would have figured out may problem in one post.

Thank you for taking the time to help.

Oct 19, 2011 9:55 AM in response to Zanti

Yesterday I was having problems uploading any screenshot, but today it worked. I think the problem was with the Apple servers yesterday insofar as image uploading.

I combined two screenshots in Photoshop CS5 to be a single image, and in Photoshop it was easy to block anything I wanted to redact.

Yes, I would have spotted that, whereas as you were posting I thought you were substituting that appendage for the actual one that Mail will later make with your real Username.

Ernie

Mail account show xxxxx@me.com(Offline) cannot send emails