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iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing. Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer.


Anyone else having this issue? I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..


Thanks...

Posted on Oct 17, 2011 3:59 PM

Reply
2,667 replies

Feb 29, 2012 2:50 PM in response to db247365

Well said!


Why would anybody want a phone with a patched up hardware issue, when you can have a phone with no hardware issue, even if that means returning it a few times? And for those who want acknowledgement.. the best way to go about getting it is to have them replace your phone. Dollars speak louder than posts on the internet.


My replacement, which I requested online (by far the best route for replacement), is still functioning perfectly. The most annoying thing about my iphone purchase, now, is the fact that I can't stop monitoring this thread.

db247365 wrote:


Apple knows about this problem. It is a hardware problem. If they manage to make a software fix, it is a software patch to initialize the hardware in a different order to circumvent this hardware problem from occuring. My guess, given the lack of addressing this, is that it can't be done. After emailing Tim Cook I was contacted by an Executive Relations liason. She spoke in round about codified legalise, but she did indicate that apple does monitor these forums but does not reply in them. She also indicated that 'everybody's problem could be different, therefore we want individual customers to contact us directly'. This is corporate speak for 'we don't want a mass product recall, we want to wait for consumers to come to us demanding replacements before we take action.' This is a cost savings measure, plain and simple. Apple is banking on the fact that you'll sit with your crappy defective phone and just take it.


I replaced my phone twice in a row. It now works fine. I only monitor this thread to see how crazy it gets.


Also, when you think you've found the magic software patch, please, in god's name, wait a few days before declaring that you've "found the fix!" It's happened 4 dozen times already throughout this thread and it never works out. Please, save us the frustration of being strung along and just wait 3 days before posting here. It's like lemmings.

Feb 29, 2012 7:32 PM in response to Mirm83

I got my brand new phone replacement which was not a remanufactured phone, last week. It has the newest version that everyone here is saying is a possible patch fix. I have not had any issues with the phone even when I use Siri. I am so happy with this phone. I appreciate the senior tech supervisor I worked with that sent out the replacement phone. She has been great. It will and can work out.

Mar 1, 2012 12:39 AM in response to db247365

For those of you who have found that new phones have fixed the problem, have you still been able to restore from your original backup and keep your old messages etc?

I got a new replacement phone yesterday and when set up as a new phone it works fine but as soon as I restore it from my original backup the problem returns.

This has convinced me that it must be a conflicting software problem in my backup. (which is iOS 5.01 9A406)

I'm keeping my backup for now in the hope that iOS 5.1 fixes the problem.

I'd be interested to hear about other peoples experiences. Thanks.

Mar 1, 2012 5:45 AM in response to Romelanda

I was told to test with another new SIM card. But my SIM card is new SIM card & the OCNA already happen since I installed into my new 4S. So I don't think is SIM card faults. I would wait for releasing of IOS 5.1 rather than replace a new SIM card.


But this morning when i switched on my 4S, the OCNA happened again. After checking all the Setting, I found my 4S can't identify the "on/off" for SIM PIN. It's like keep on searching to indicate whether is "on" or "off" for SIM PIN. The SIM Application also can't be accessed. So that's means hardware / software / firmware can't connect with SIM card!! Hence, I suspect that the OCNA come from this.


I tried restart & force restart but didn't work. So at last, i tried to reset all setting & start as a new iphone then finally back to normal. But i think OCNA will still happen again in future!!


I always switch off my 4S when sleeping time & on it again when I wake up with sim pin "on" to lock my 4s. So, I will try to "off" my sim pin tonight & every nights but on the Siri & see how.


Do anybody try this before or experience this before??


Anyway, Apple, please solve the problem for us as soon as possible with no thanks!!

Mar 1, 2012 7:35 AM in response to TheAmdMAN

When I got my new phone I was able to restore from my backup just fine without problem.


Keep in mind that many people in this thread have had to go through more then 1 replacement before getting a good phone. I had to replace twice in one trip. Just before leaving the store I saw that my replacement phone had a blue splotch in the screen that was always there, would not go away. It was the first time I'd seen this problem. The store guys said they never saw that before either. So it was my third phone that worked!


Apple has had a lot of quality control issues with their consumer electronics. I would think their problems would be pretty average, but it seems like they have a lot more of them. I wonder if it's an organizational thing.


Anyhow, my working phone was able to take my backup restore no problem.

Mar 1, 2012 7:59 AM in response to Curious2008

Update: Since my ONA problem existed from when I took my phone out of the box, I decided to call Apple. The rep was helpful. After a few suggestions, she offered me a replacement phone. Since I don't live near an Apple Store, I had to do the courier thing. It took 5 days to recieve the empty box. Then, another 7 days to recieve the replacement phone (which seems to work fine). It was annoying going so long without a phone, but now my phone works properly. I would suggest to anyone having this problem to call Apple, get them to committ to a replacement. And then, if possible, visit an Apple Store to pick up your new iPhone.


Curious2008 wrote:


I just got my White iPhone 4S 16GB yesterday. I have this problem on incoming and outgoing calls. The problems occured immediately out of the box on most calls. Toggling the speaker button fixes the problem.


I just tried the Voice Memo suggestion. It didn't work for me.


Interestingly, the only calls that I was able to place and recieve without having this problem is when the iPhone was connected via bluetooth to the Ford Sync feature of my truck. Go figure.

Mar 2, 2012 8:46 AM in response to thesaint_dfw

I noticed that my iPhone has OCNA problem when I place calls for the first time, from the second time, when I call the same number it works, even later on ... If I do Reset it "forgets" everything and I must go through the same procedure again. All new numbers must be called twice.

And one more thing... it may still "forget" and give me an OCNA issue if I called first from a non G3 area, and later on from a G3 area.

Have You noticed something like that? May be that is why my provider made even an APP, that can switch off G3 in my iPhone - this function was available even in iOS before, but is taken away now.


... Does it help You, Apple?...

iPhone 4S - Outgoing call no audio

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