You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing. Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer.


Anyone else having this issue? I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..


Thanks...

Posted on Oct 17, 2011 3:59 PM

Reply
2,667 replies

Apr 21, 2012 7:57 PM in response to TheAmdMAN

I got my new 4S two days ago and have already been noticing problems with the audio on calls although it seems to be worse than much of whats been descirbed here. On about 1 in every 5 calls, incoming or outgoing i get absolutly no audio and the person on the other end of the line can't hear me either. i've tried toggling speaker phone and mute as they seems to be the most common work arounds but it has no effect, I haven't found anything yet that can fix it other than just hanging up and redialing, sometimes a few times before the audio comes back.

Apr 23, 2012 11:54 AM in response to Dakaoya

upgrading to 5.1 fixed for me. touchwood!! haven't seen that problem after the upgrade.


Can't believe, I had to try hard to convince the apple genius bar support staff on this issue when this was so prevalent over their support forum. They would not acknowledge this was even a problem. They simply beat around the bush with their arrogance and suggest me that it was ATT problem with network or blah blah.. when i proved them the speakerphone trick would fix it.

But I could give them lot more suggestions and how to test some of these features. I feel Apple's QA team is bad and so their customer support at Genius bar. I can do better testing and give out more appropriate customer service.

Apr 24, 2012 2:29 PM in response to TheAmdMAN

I'm from British Columbia, Canada with an iphone from Telus.

I got the new iphone in Decemeber, and have intermittently gotten no audio on incoming and outgoing calls. Also, sometimes I have gotten an electronic sounding audio that is tough to explain on outgoing calls for the entire call, including the ring and the receiver's voice. I have not gotten it checked by anyone yet.


I upgraded the software to 5.1 when it was released, though this morning I recieved two calls in the morning with no audio, not sure if the caller heard me or not, and I didn't have caller ID until today when I finally complained to my provider about the price.

Apr 27, 2012 5:16 AM in response to TheAmdMAN

I'm from Sweden, my workphone is totally silent. No audio from earpiece nor headset. Have tried everything, resetting phone, turning up volume to maximum, hitting the speakerphone, nothing works. It is totally dead and we'll send it to service/for a replacement today.


The thing I can't believe is how Apple somehow does not address the issue and tell their customers something about this problem. It's like we does not even exist. They get rich over their customers and somehow don't even care to answer all these 169 pages of customers having the same issue.


BAD Apple! BAD! 😟

May 5, 2012 4:10 AM in response to TheAmdMAN

Same problem here in Iphone 4 after update to 5.01. Tried to restore softweare to manufacturers , set as a new phone... tried blow air into it and nothing !

Phoned Iphone Service and they said "there is no problem with us - you've just broke your phone". They are not takeing responsibility for theirs issues...


I'm so pi***ssed off about this sh*&^%%t company :/ NEVER again...

May 8, 2012 2:50 AM in response to alwayslaxin22

If you've updated. Restored from backup. Restored as new. Yes.

Either purchase a new device, or take it to the Apple Retail Store and have it exchanged under warranty (if it's still within it's first 12 months, or covered by the AppleCare Protection Plan, and has no physical damage at all), or pay the Out of Warranty service charge (if it's beyond first year and not covered by APP, or has physical damage)

iPhone 4S - Outgoing call no audio

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.