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iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing. Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer.


Anyone else having this issue? I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..


Thanks...

Posted on Oct 17, 2011 3:59 PM

Reply
2,667 replies

Oct 27, 2011 5:25 PM in response to Boogieman77

i have the same crap problem....60% of my calls, the the person i call cant hear me, but i can hear them.....i have the iphone 4s with att...


did the restore and set up as new phone, and still have the same problem...i just put on a screen protector and had a full body shield installed...really dont want to exchange if i dont have to..

Oct 27, 2011 5:28 PM in response to pmf9535

Just to address a few peoples' concerns about a genius bar replacement as a "refurb", "reconditioned", "remanufactured", etc.


None of those terms truly apply to what you're getting as an exchange. I know you just spent a lot of money on a new phone and don't want to get some inferior, used product to replace it.


A couple things to consider:


If you read the fine print of your warranty, it explicitly states that your exchange must be "equivalent-to-new". The fact that Apple may or may not use internal parts from other iPhones is irelevant; because you can't say that your product is equivalent to new unless it's the.. same as a new one! New glass, new steel frame, new buttons.. if they were just used on some other phone and then whiped off, they'd be "refurbished," not "new".


But none of this info REALLY matters because it really just boils down to your level of trust in Apple, as all the information you get from any Genius is heresay anyway. The actual process of how these parts are made is a secret that is not shared with many.



And the final argument I'll make is, if the phone you're getting has fewer symptoms than the one you're refusing to give up, where's the logic in that?

Oct 27, 2011 5:31 PM in response to one028

I don't think Apple will treat this as a serious problem until the people who are affected by it all start swapping their phones for replacements at Apple stores.


I know some people still think it's a software issue, and to be honest, we still have insufficient evidence to say with certainty that it is a hardware issue but in my opinion all of the evidence so far seems to point to a hardware issue.

Oct 27, 2011 5:40 PM in response to TheAmdMAN

Why does it matter if it's hardware or software? Why does it have to be EITHER/OR? Why can't it be both? Maybe it's a software bug that only affects bluetooth radios out of plant XYZ.


Bottom line: take the phone back to Apple and make them give you a new one. Test it before you leave the store.


My replacement hasn't had the issue one time.

Oct 27, 2011 5:58 PM in response to jbuturff

jbuturff wrote:


Why does it matter if it's hardware or software? Why does it have to be EITHER/OR? Why can't it be both? Maybe it's a software bug that only affects bluetooth radios out of plant XYZ.


Bottom line: take the phone back to Apple and make them give you a new one. Test it before you leave the store.


My replacement hasn't had the issue one time.


Agreed. I've made about 30 calls now since having my replacement and haven't had the issue once. Here's to hoping it stays that way! 😝

Oct 27, 2011 6:43 PM in response to michaelb1234

A friend of mine who had the same issue just thought it was bad coverage and did not consider reporting it at all!

People have become conditioned to dropped calls to a point where they don't think twice that it could be the phone's fault. Just proves the sad state of network quality these days and what poor quality of service "monopolistic" networks have forced upon consumers.

Oct 27, 2011 6:54 PM in response to maxrep

maxrep wrote:


A friend of mine who had the same issue just thought it was bad coverage and did not consider reporting it at all!

People have become conditioned to dropped calls to a point where they don't think twice that it could be the phone's fault. Just proves the sad state of network quality these days and what poor quality of service "monopolistic" networks have forced upon consumers.


I was putting up with it for over 2 weeks because I thought it was just AT&T's fault. When I saw it happen once when I was in a strong signal area, thats when the gears started turning in my head and I found this thread thanks to Google.

Oct 27, 2011 7:01 PM in response to maxrep

i went to apple store to try to exchange my iphone 4s 64GB.

apple store would only give me a refurbished phone because

i bought my iphone from att online. i did not accept the

refurbished iphone because i prefered a new one. the tech

support at this store told me the problem is on the earpiece

receiver which is a hardware issue. i suggest to exchange

your iphone within the 30-day period.

iPhone 4S - Outgoing call no audio

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