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iPhone 4S - Outgoing call no audio

764347 Views 2,665 Replies Latest reply: Apr 14, 2014 11:52 AM by ramgood RSS Branched to a new discussion.
  • michaelb1234 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 5, 2011 1:03 PM (in response to GasMan320)

    So far I am only aware of Macrumors (http://www.macrumors.com/2011/11/03/iphone-4s-users-complaining-of-audio-issues- no-audio-on-outgoing-calls-echoes-static/) picking up the story (in addition to a few other smaller blogs), no one else in the mainstream media has mentioned it, and even on Macrumors it is long forgotten. Not Mashable, not Gizmodo, not TechCrunch, not Engadget, I must say I had some hope that they would have after Macrumors did, but I was wrong. Apple's ecosystem of blogs has not disappointed (not disappointed Apple that is.) No need to even mention HuffPost, CNN, NYT and the likes, they only follow the big blogs when it comes to matters like this.

     

    The likely outcome as far as I can see is Apple will quietly deal with it by replacing defective iPhones or solving it in software quietly, no one will know about it except for those affected, and Apple can continue selling millions of iPhones without taking a hit.

     

    Search Facebook for "iPhone 4S - Outgoing call no audio" or follow this link...

     

    https://www.facebook.com/pages/iPhone-4S-Outgoing-call-no-audio/293751337315748

    GasMan320 wrote:

     

    ultrakorne wrote:

     

    we just want to know what apple has to say about this issue.

     

    Apple has clearly shown what they think about it. They won't even acknowledge the problem. I don't believe for a second that their tech support staff and management hasn't been made aware of the issue. They know about it but they won't comment on it until it becomes so overwhelmingly a problem in the media that they can no longer pretend it doesn't exist.

  • cristinafromsafety harbor Calculating status...
    Currently Being Moderated
    Nov 5, 2011 1:50 PM (in response to michaelb1234)

    I am on my second white iphone 4s 16g.  I have tried all avenues for a fix.   I was working with applecare (Edward) and he was very helpful and friendly returned my calls, gave me his direct line...  Once I found this discussion thread and mentioned to him that surely they MUST know of the problem and obviously I am NOT alone he stopped taking my calls, returning calls...  Sends a pretty strong message that they STEADFASTLY refuse to acknoweldge this issue.  I am returning to Apple for what will most likely be my third phone.  Hard to feel hopeful....

  • Ted Pruitt Level 1 Level 1 (40 points)
    Currently Being Moderated
    Nov 5, 2011 2:31 PM (in response to bigwhite2k9)

    Bigwhite--after 30 days they can repair or replace at their discretion. Up to 30 days it's a replacement phone.

  • RichChrisB Calculating status...
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    Nov 5, 2011 2:37 PM (in response to TheAmdMAN)

    Same here.  Black iPhone 4S 32gb on ATT.  And I finally saw this issue mentioned on the modmyi website.

  • 3Treplow Calculating status...
    Currently Being Moderated
    Nov 5, 2011 2:57 PM (in response to TheAmdMAN)

    Apple Tech support and Genius Bar at apple store all claim that they are unaware of the problem. Yet, they exchanged my phone for a new one without even testing it!!

     

    Question: so far, so good on my second 4s - but I've only made 6 calls thus far. For those of you who have exchanged, and continue to have problems - did they start up again AFTER using headphones or blue tooth? My problem with my first began after wearing the ear buds and I wonder if there is any correlation...

  • all3ssaf Calculating status...
    Currently Being Moderated
    Nov 6, 2011 3:38 AM (in response to TheAmdMAN)

    I am from Saudi Arabia and suffer the same problem

    I want Apple to say anything Is the problem in the system or in the phone, do I have to wait months because we do not have theApple Store

     

    Or, wait for the update 5.0.1

  • KellyandMolly Calculating status...
    Currently Being Moderated
    Nov 6, 2011 6:45 AM (in response to all3ssaf)

    I am so thankful to have found this thread!  I am experiencing EXACTLY what has been described on 40 to 50% of my calls (iPhone 4S 32gb Black - Verizon carrier).  I have a call set up with Apple (appointment for them to call me) but wonder now if I should have just set up an appointment at the Genius bar at Apple Store.  It really sounds like a hardware issue?

     

    My calls - again, 40 to 50% of the time my outbound calls show 'connected' with the timer running but I did not hear the call even ring and I cannot hear the caller who picked up on the other end.  OK, my friends and family are starting to HATE when I call them from my iPhone...as they can hear me, but I cannot hear them.  Usually, if I hang up and call right back all is fine...but people aren't liking my two call approach :-/.  Annoying to pre-order this phone and have the most important function of a PHONE not work half the time.

     

    My husband's iPhone 4S is on order and he's getting sketched out watching my experience thus far!  We both are new converts from Droid phones. 

  • nrsander Calculating status...
    Currently Being Moderated
    Nov 6, 2011 7:23 AM (in response to TheAmdMAN)

    I am a developer running the next beta of iOS, iOS 5.0.1 Beta 2, and I can verify these problems still persist on my AT&T 32GB iPhone 4S. Nothing was addressed in the beta change log about this... Just battery life, etc.

     

    This problem occurs very often. I think 25% is accurate. Often it is just an echo of my own voice. This makes no sense to me in a technical sense, but dialing a number from the keypad seems to be a workaround to the problem, rather than clicking a contact's number.

     

    It has got to be a driver issue in the 4S and that would be very fixable in a software update

  • audiomixer Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 6, 2011 7:45 AM (in response to nrsander)

    I too have restored my phone and set up as a new phone.  At first I thought the problem was solved but it has come back on calls I make and calls I receive.

    What mine does is that I can hear them but they cannot hear me and I have to go to speaker phone to finish the call.  If I am on a long winded call, then the problem seems to be more prevelent for the next call I make or receive. Toggling the speaker does not restore phone funchion for me.

  • audiomixer Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 6, 2011 8:03 AM (in response to audiomixer)

    Just was on a call and of course the person on the other end could not hear me unless I went to speaker.  It was suggested that I turn off siri which I did.  The person on the other end was then able to hear me so I am wondering if siri has something to do with this??

  • carl333 Calculating status...
    Currently Being Moderated
    Nov 6, 2011 8:40 AM (in response to TheAmdMAN)

    I bought a black 32gb 4s and noticed the problem after a couple of days. My carrier exchanged the phone but the new one had exactly the same problem. Took it back today for a full refund because they were out of stock. Will wait a couple of weeks until I buy it again. Hopefully the next batch will have had the fault rectified. If Apple will acknowledge there is a fault at all.

    Was told at the store that they had had a bunch of returns due to handsets dropping the signal or reception unexpectedly apart from the ones returned due to the no audio on outgoing calls.

    Sweden

  • BuffaloFenian Calculating status...
    Currently Being Moderated
    Nov 6, 2011 9:46 AM (in response to TheAmdMAN)

    Count me in on this one. Wouldn't have guessed there were so many with the same problem. 32G Black 4S on AT&T for me. Hopefully this gets resolved with a software update!

  • kristina72913 Calculating status...
    Currently Being Moderated
    Nov 6, 2011 9:58 AM (in response to TheAmdMAN)

    Glad to hear I'm not he only one. I have AT&T, 4S 16. I've been experiencing the same exact issue. Weird thing is the person I call insists they an hear me when I call them, but I don't hear a ringtone, or the call being answered or the person I called. Instead I get an echo of my voice.

  • KellyandMolly Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 6, 2011 10:26 AM (in response to kristina72913)

    EXACT issue here, Kristina! When I hang up and call the person back they ask me, "what happened? I could hear you?" and I had never even heard ring nor anyone answer! Just know call connected because I see the timer running! Looked at my Verizon activity and it is ridiculous! I made an appointment for Genius bar at Apole store for layer today. Might show them my countless 1 min 'calls' followed by actual calls to the same number. This iPhone is giving me a prank caller rep ;-/. Hope I get a fix or replacement phone that actually works.

  • Cachec Calculating status...
    Currently Being Moderated
    Nov 6, 2011 10:33 AM (in response to TheAmdMAN)

    I am having this issue as well, only slightly different.  I have a 2012 Hyundai Elantra with the iPod connector kit.  When I plug in my Sprint iPhone 4S, the audio works for 3 seconds, then cuts out.  I then have to unplug the iPhone and plug it back in, then it works.

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