I submitted 2 seperate tickets one 5/2 and the second on 5/7. Well I got the auto response for both tickets, but for the firsr I never received anything further, the second ticket it took almost 12 hours to get a response and this is what it said
Dear Valued Customer,
Thank you for being among the first to try UltraViolet™ Digital Copy.
While we have received a lot of positive reaction to UltraViolet™, we realize that with any new technology, there is a period of adjustment, and this is especially true around new user experiences.
It's important to us that you are fully satisfied with your purchase. With that in mind, we can send you a Digital Copy disc that includes an iTunes compatible file for PCs and Macs as well as a Windows Media file for Windows-based PCs. Please respond to this email with your name and physical mailing address. The expected delivery time frame is 2-3 weeks from the time we receive your mailing address.
We also wanted to let you know that you can download your UltraViolet™ Digital Copy to a supported iOS device. To download to your iPhone (3GS and up), iPod Touch (2G and up), or iPad (any version):
- Verify you have the Flixster app (version 5.0 or higher) and iOS (version 4.0 or higher).
- Sign in to the Flixster account linked to UltraViolet™.
- Go to the Home tab (iPhone/iPod Touch) or My Movies tab (iPad).
- Tap the movie you want to download.
- Tap the purple Download button on the next page.
- After the download is complete, open the Flixster iOS mobile app, tap Watch Now and the app will default tooffline viewing.
We are excited by UltraViolet's™ ability to offer you a digital collection of your purchased titles. With UltraViolet™today, you can download your title to a PC, Mac, Android, or iOS-compatible device for offline playback. In addition, you can stream it to your PC, Mac, or compatible iOS and Android devices. You can also add up to six members to your account so that your whole family can enjoy the movie. And UltraViolet™ provides ongoing access to your titles from the cloud, meaning you will enjoy the benefit of future enhancements to the service, including the addition of new devices, download formats, and retailers.
Thanks again for taking the time to contact us.
Sincerely,
Warner Bros. Home Entertainment Group and Flixster
I responded informing them saying that it was a waste of money and resources to send a physical disc, and that I wasn't 100% comfortable doing so, and wasting the next 2-3 weeks waiting to receive a digital copy in the mail that I bought weeks ago is compltely ridiculous. Why can't they just send me a digital code like that have so many others. This is such a waste of time, add that to the fact it doesn't take 2-3 weeks to get anythign in the mail anymore, unless their shipping dept *****, which I imagine it does. I know a few others have gotten this same response, anyone received their discs yet?