Previous 1 2 Next 23 Replies Latest reply: Apr 12, 2012 9:47 PM by Juuro
Scott Gillis Level 2 (345 points)

I get about 3-5 springboard crashes per day on my iPhone 4S and NEVER had this issue on my iPhone 4 running IOS 5.  What happens is at random times throughout the day, the screen goes black, the little sprocket starts to spin (just as it does when you power off the phone) and a few seconds later, I return to my pass lock screen.


Here is what is ANNOYING!!!  When I am on a call when this happens, I temporary can't hear any handset conversation from the person on the other end until the sequence I explaned above has been completed.  At that time, I can then hear my party speaking again.  Went to the genius bar and they ran a few tests.  Told me the music player, springboard, and mobileme were causing issues with my phone.  Yeah apple, no kidding!  They told me to erase all content and setup my phone as a new device, which I was reluctant to do but I did it anyways.  Needless to say, the problem still exists!  Frustrating..



  • Meg St._Clair Level 9 (50,906 points)

    Is Springboard an app you've downloaded from the App Store? If so, download it and reinstall.

  • Jerry Seigler Level 1 (0 points)


    Have the same problem with mine, except that it crashes just once a day..... I have to do a reboot everytime to get it up and running. I wonder if other people have the same problem as well....  Anyway, off to see a genius....


  • Scott Gillis Level 2 (345 points)

    Ummmm, no it's not an app it's the main software interface of the phone where your apps reside.

  • Scott Gillis Level 2 (345 points)

    Thanks for the vote of confidence Jerry.  I am sorry that you are having to experience this issue as well, but I am elated to see that someone else besides me is having a similar experience.



  • Meg St._Clair Level 9 (50,906 points)

    Ah, you mean the Multitasking Bar. Never heard it referred to as a "springboard" before. Got it.

  • Level 1 (5 points)



    I think It's heavily related to iOS.


    I had the same identical problem when I installed the Betas of iOS 5 into my iPod and iPhone 4 and, strangely enough, at night or when the battery would heat up a lot, the Springboard would crash every 2/3 minutes for 10 minutes straight and then go to normal without issues and crashes.


    I bought the new iPhone 4S and I was hoping no issues whatsoever but, after 2 days of no problems, the Springboard's crashes started again and last night reached an all time high when I experienced over 30 crashes within 15/20 minutes.


    Fed up, I completely reset the iPhone, connected to iTunes, restored iOS 5 straight from iTunes, setup the iPhone as new and then restored my backup.


    After that, only 1 Springboard crash happened but I'll wait to see tonight as, like I previously said, Springboard seems to have issues at night.


    I have a funny feeling though that it's related to some application which is not yet iOS compatible and Springboard is reacting accordingly. Cannot seem to pinpoint the guilty app though as the crashes seem to happen when I read/write emails, use the Facebook App or Textie or HeyWire and so forth.


    I think there is a nasty bug within Springboard.

  • TracyWI Level 1 (0 points)

    I'm having the same thing happen on my iPhone 4.  I ran into major issues updating to iOS 5 in the first place, and was lucky enough to be able to save my data through a "back door".  Anyway, at random, my phone will start jumping through this process as well.  It'll be sitting on the table, or on my desk, flash on to a black screen, then the white sprocket comes up, and eventually ends up at the unlock screen.  It will do this repeatedly until I hold down the power button and home buttons to reset it.  Then it's OK for a "while".  Yesterday it only did it at 11pm or so.  But that's bad, because it resets my alarms, and I've been late to work!  Bad thing is that mine is out of warranty now.  Glad to see too though, that I'm not the only one experiencing this problem.  I keep going through and closing all my apps when I'm done with them, to see if this helps or not.  If someone finds a solution, I'd love to hear it!!  When I get home tonight, I'm going to try the "set up as new" option.  Just HATE to risk losing data!!

  • parry_pb Level 2 (290 points)

    This is not limited to iPhone btw. I get dropped to the lock screen 3-5 times a day. Diagnostics data shows Springboard crashes. Very annoying.

  • pdquilty Level 1 (10 points)

    I have the same problem. I was just sitting here at work with my 4S on the desk next to me when I saw the screen turn on and then immediately go black with the spinning sprocket. A few seconds later it came back on and seems to be fine. I used AppSwitch ( to view the console log and found that SpringBoard had crashed. When I unlocked my phone, it went directly into a calendar invite, so I think it was about to display a notification when it crashed.

  • samhendrick Level 1 (10 points)

    I'm getting the same issues on both ipad2 and new 64GB iPhone 4S. Hope update gets here before I have to start being a hater :)

  • Chewyrodreiguez Level 1 (0 points)

    the spring board is like a desktop screen. its where you can open apps and stuff. like on a PC or MAC

    EDIT: i didnt read the other comments, sorry for the ovious.

  • zim2323 Level 1 (0 points)





    Per my post, doesn't matter if it's iPad 2, iPhone 4, or iPhone 4S.  SpringBoard crashes all around after upgrading to iOS 5, and not a SINGLE problem before that.



    For me, I noticed that the SpringBoard crashes in series at the SAME TIMES EVERY DAY.  Shortly after 12pm and 12am for sure, because the 12am random crashes between 12am and 1am wake me and my wife up every night.  She's not happy about it at all!!!


    There are other instances where I'm streaming media from my iPad around 9:00-9:30pm and notice the exact same crashes.


    But all around every device crashes between the 12-1am/pm times every single day.  Not sure what it's doing at that time, but who know.

  • dcyl Level 1 (0 points)

    I just bought my 4S weeks ago...and facing the same problem...there were a list of springboard crash error log files when i check it on the Diagnostics and Usage page on my is really very frustrating...

  • Karrie34 Level 1 (10 points)

    Have you noticed this having anything to do with wifi or any kind of pattern? My iPad (1st gen) just started doing this 2 days ago, and it kinda seems to be linked to wifi. Annnnd I posted on here, but no one seems to have any semblance of an answer. Understandable, since it's not that common on un-jailbroken devices.

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