Has anyone else had problems installing drivers for the Canon MF4570dn?

Question

Has anyone else had problems installing drivers for the Canon MF4570dn?

I recently purchased a Canon MF4570dn multifunction printer, to be installed on my network at home. It works very nicely with my wife's Windows 7 box.

On the other hand, I cannot install the driver software on either of my Macs (iMac i7 running 10.6.8 or G4 running 10.4.11). The installer fails when it gets to the point of running its internal scripts, and provides a proposed "solution" of "Call the software provider."

Canon technical support is unable to help. I have reset printers in the system preferences, I have downloaded the installer package multiple times from their web site, I have repaired permissions, all to no effect. Their final suggestion is "Call Apple Technical Support and have them perform a 'profile reset'." (I've never heard of such a thing, in 27.5 years of owning Macintoshes. Has anyone else????)

So my question is this: If you have one of these on your system, did you have any issues getting the drivers installed? If so, how did you overcome them?

Thanks,

Rich Alderson

iMac, Mac OS X (10.6.7), 27in i7 12GB 1TB + 3TB ext TM disk

Posted on Oct 19, 2011 10:14 AM

Reply

Answer 1

whenegar

Level 1

0 points

Oct 25, 2011 5:54 PM in response to Rich Alderson

I have had almost identical issues, except using a new iMac. It is maddening. Hours with canon and apple but no one knows anything but last-ditch ideas like reinstalling the OS.

Reply

Answer 2

ahbrobot

Level 1

0 points

Dec 13, 2011 1:13 PM in response to whenegar

More negative feedback on these Canon MF4570dn devices elsewhere on the support boards. Buyer beware!

https://discussions.apple.com/thread/3553706?answerId=16944619022#16944619022

https://discussions.apple.com/thread/3524366

Reply

Answer 3

whenegar

Level 1

0 points

Dec 13, 2011 1:27 PM in response to ahbrobot

Thanks, ahbrobot. The other threads appear to refer primarily to scanning; unfortunately those on this thread can't even get the thing to print -- and we're still stuck with the machines. If you've found any help or workarounds, please let us know.

Reply

Answer 4

Dec 14, 2011 12:26 PM in response to Rich Alderson

Truth be told, after about 2 weeks with no progress on installing the drivers, I returned the Canon device to the store and purchased a Brother laser MFC instead. I had forgotten all about this thread.

Reply

Answer 5

ahbrobot

Level 1

0 points

Dec 14, 2011 12:31 PM in response to Rich Alderson

Hi Rich,

Can you positively recommend the Brother MFC you ended up with? I'd like to know the model of the unit & if you give it the thumbs up.

I returned my Canon MF machine this morning!

Reply

Answer 6

Dec 16, 2011 5:33 PM in response to ahbrobot

We really do like the Brother MFC-9460cdn with which we replaced the Canon. (We had a Brother inkjet before the Samsung laser that we had to replace after it broke down, the reason for this thread even starting, so finding the 9460 on sale was an easy choice.)

Good luck!

Reply