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Unusual data activity on my AT&T bill

Can anyone explain this type of usage on a 4G iphone:


9/21 7:16am phone Internet/MEdia Net Sent 24KB

9/21 7:18am phone Internet/MEdia Net Sent 8KB

9/21 7:21am phone Internet/MEdia Net Sent 8KB

9/21 7:50am phone Internet/MEdia Net Sent 3KB

9/21 8:03am phone Internet/MEdia Net Sent 8KB


Nine more every few minutes @ 8KB then:


9/21 10:31am phone Internet/MEdia Net Sent 1248KB


Then from 11:06am-12:39 there are 9@8K9@8KB


9/21 4:26pm phone Internet/MEdia Net Sent 292KB

9/21 4:38pm phone Internet/MEdia Net Sent 8KB

9/21 4:41pm phone Internet/MEdia Net Sent 8KB

4:45pm Same 8KB

4:49pm Same 8KB

4:56pm Same 8KB

9/21 5:11pm Same 5133KB


Then back to 3KB-14KB every few minutes starting at 5:33pm till 7:34pm. Total of 51 posts every few minutes.

This isn't much data, but it is a lot of activity. This person denies using the internet, but this has stopped since I mentioned it.

We also went together to AT&T with the phone, but they could not tell us what data was being used. Unfortunately, the history had

been deleted and everytime I've checked. Can anyone tell me what this might be or if they have seen it on their AT&T bills, please.

Thank You,

terriofsc

iPhone 4

Posted on Oct 19, 2011 4:47 PM

Reply
18 replies

Nov 3, 2011 2:03 PM in response to miniman2312

What kind of programs would run this type of usage. This is new activity and AT&T looked at the phone and couldn't explain it. The history had been erased so they really had nothing to go on. It has been suggested by two people that it might be ****. There were no apps or mail set ups on the phone either. Could it be that safari is being used to log onto a website of some sort? What about chatting or updating something? Thanks for any insight or suggestions 🙂

Nov 15, 2011 7:38 AM in response to terriofsc

I've been having the same problem the past few days. My wife has the identical phone and hers is fine. We've matched up our settings and I'm still having the same problem.


I'll double check all our settings mentioned above and post back . That will at least narrow it down to whether it's a network problem or just my phone.



After comparing the two phones, all settings were the same. Mine even has fewer location services on. I did go ahead and turn off everything under iCloud.


The only clue might be that under Location Services > System Services> Cell Network Search on mine there is a grey arrow indicating use in past 24 hours. This is odd since I was basically home all day using Wi Fi and my wife was out and about using 3G. Although she accessed 3G all day long, the arrow was not on hers.


It looks like the problem may be with the individual phone and not the settings or service provider.

Please post if you have any new ideas.

Nov 16, 2011 8:56 AM in response to terriofsc

I came across this thread, which is almost 100 pages of iPhone users with the exact same problem. I went searching yesterday as my data plan is almost maxed out when last month I only used 21mb. Hope you get some answers...it's a really great thread full of tweaks. Hoping that some of it will work and my phone will be fixed.


https://discussions.apple.com/thread/2450738?start=0&tstart=0

Nov 17, 2011 2:47 PM in response to alik57

Thank you for you responses. The difference with the activity on my husband's phone is that it is happening during the day and at night when he has the phone in his office It's not huge amount of data, just 25-60KB to start and then posts every few minutes with 8KB, which can go for hours. He says that he is not on the Internet like that with his phone. The activity has stopped since I brought up the concern. His history on his phone has also been deleted. When he comes in from work he is now turning the phone off and charging it until he leaves the next morning, like her used too before this activity started. I have read that by charging your phone while it's on will shorten the battery life. It was suggested that we turn off the location service, which we did to see if something was updating. His activity continued. My daughter uses 10s of thousands of KB and I have never seen this type of activity on her bill or mine. It has been asked by two people if it could be **** I thought maybe some type of chat. The activity is not happening if the phone is on and not being used. I babysat it and nothing logged. Since they day we took the phone into AT&T with no answers, it's completely stopped.Sure looks like intentional usage to me...I sure would appreciate any other suggestions, no matter what they might be =)

Nov 30, 2011 2:32 PM in response to terriofsc

APPLE PLEASE HELP!!!!


My son is on an AT&T plan and is also having this issue of unexplained data transfers, and not all are at the wee hours of the morning. Some are in excess of 100MB. I have heard all the theories: AT&T saves up the day's data and logs a summarized transfer at night; some mysterious app is responsible; etc. However, all apps on his phone are set for manual updates only and the unexplained tranfers are UPLOADS according to the bill. AND here is the real kicker: I have AT&T SmartLimits service on my son's phone and on Monday morning (Nov 28th) I disabled all internet service on his phone through this plan. Trust me, he has tested it and CANNOT get on the Net. So how is it that in the three days since I disabled his internet service AT&T has already logged ten data transfers OUT from his phone to the total sum of +68MB of data? His phone even UPLOADS on AT&T while its sitting in its docking station at night and connected to our home wireless.


I've read enough posts thoughout the Net to realize this problem has been going on for years! I am extremely frustrated that no one seems to be able to offer a REAL reason and an ACTUAL solution! I've only read speculations for explanations and bandaid solutions to "reset the phone to factory settings" or "disable data transfer AT the phone" which obviously negates the entire purpose of having a smart phone.

Nov 30, 2011 2:50 PM in response to KiltedTim

We will try that, but this is a new/recent problem and my son's email account and usage has not changed in the 6 months he has had the phone. He does not have an Exchange account. He does have a gmail account linked to the phone. He rarely uses his email... we're talking less than a dozen emails per month.


I also do not see how such large data transfers can be explained by email syncing! His entire email mailbox only uses 22MB! Further, wouldn't syncing result in a transfer of data INTO the phone? All these transfers are OUT.

Nov 30, 2011 2:49 PM in response to terriofsc

I have this issue and so does my wife's iPhone. I believe it all started with ios 5. Here's what I can tell you what I've discovered:


iMessage and Siri will use 3G data regardless if you're connected to wifi. The only way to keep it from using 3G is to turn off cellular data. This occurs on our two 4S's and every 4S on display at our local Apple store. It's not a lot of data, 1-2k per iMessage and 7-17k per Siri inquiry. You can easily test this by clearing your usage date, send an iMessage and go back to your usage data. 2k used. Same for Siri.


The next thing I can tell you is that the 3G data usage reported on my phone is always about half or less than what AT&T reports in their detailed usage. This is an obvious bug.


Lastly, after my testing, it appears that the phone will go back to using 3G data when it should be using wifi. Like when it's plugged in and you start apps updating on wifi you may find a large data usage on 3G the next day. This seems to be hit or miss though.


I've filed the bug reports with apple and I suggest you all do the same.


Http://www.apple.com/feedback

Dec 13, 2011 12:46 PM in response to terriofsc

Similar issue here, AT&T has threatened to cut me off! High data usage by phone late in the PM but I have wifi at home...

ItemDayDateTimeMsg//Min

1599

WED10/12/20119:27PM181,142
1647WED10/26/201111:10PM175,504
1621TUE10/18/201111:11PM166,202
1665TUE11/1/20119:23PM160,724
1629THU10/20/201111:11PM152,785
1688WED11/9/20116:08AM147,194
1684MON11/7/201111:25PM146,541
1612MON10/17/20117:25AM122,726
1662SUN10/30/201111:11PM118,649
1648THU10/27/20111:24PM117,775
1664TUE11/1/20114:32AM114,176
1678SUN11/6/201111:16PM108,707
1668THU11/3/20115:45PM106,435
1649THU10/27/201111:21PM103,546
1640MON10/24/201111:31PM101,322
1615MON10/17/201111:56PM101,301
1667WED11/2/201110:11PM100,260
1689WED11/9/201111:31PM99,286
1625WED10/19/201111:18PM95,377
1637SUN10/23/201111:20PM93,611
1613MON10/17/20112:15PM82,261
1646WED10/26/201110:55AM63,972

Unusual data activity on my AT&T bill

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