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*Important--iPhone4s Static/Crackling Noise

All,


There seems to be an increasing number of complaints coming in of iPhone 4s static/crackling noise coming from the phone when placing calls. I personally had the same problem on an iPhone received 10/14. Replacement devices seem to be having similar problems. Here are the following symptoms:


-Very intrusive and abnormal crackling/static noise can be heard through the ear piece while on a call. More obvious in a quiet room.

-When call ends, the sound can STILL be heard coming from the back of the phone. Which means the source of the noise may be coming from there?

-Atleast one person noted that the noise can be stopped by shorting out the signal by placing hand over two top antenna bands forcing a "switch".

-Replacement devices are having same symptoms.


Is anyone NOT having the the symptoms described on the new iPhone4S?

iPhone 4, iOS 5

Posted on Oct 19, 2011 8:48 PM

Reply
188 replies

Dec 9, 2011 8:32 PM in response to mitchellfromripon

Called apple twice about the problem and they said there's nothing they can do and they apologized! I've been with Verizon wireless for years and years and have never had any type of static issues and now all of the sudden I buy the iPhone 4s 32gb white phone and it has tons of static and crackling and buzzing noise when I'm on the phone and when there's silence between me and the person I'm talking to its SO LOUD AND ANNOYING!!!!! I WISH APPLE WOULD FIX THIS PROBLEM!!!!!!!!!! I'm on iPhone 4s number FOUR....I originally bought a brand new one through Verizon wireless and then I've gone to the apple store and they've replaced it three times so this is my 4h iPhone 4s!!!!!!!!!!!!!!!!!!!!

Dec 17, 2011 8:32 PM in response to GoldRocket

I also have this same issue. I first noticed it when I was trying to use my Plantronics Voyager Pro which I previously used on an HTC Evo and a MoPho. Because the audio quality is so good on this bluetooth, I was able to pick up some subtle static, which I dismissed at first as bad signal or temporary interference. After a few days, however, I started blaming the bluetooth radio in the phone.


However, while trying to get my bluetooth issue resolved, I started noticing that there was distortion even when listening through the earpiece, headphones, or speaker but the distortion only occurred on phone calls, not while listening to music. Needless to say, there is an actual issue here. I went to the Apple store and tried some of the display models there with the same result. I did get a replacement and the replacement is not as bad but it still has static/distortion/crackling.


I don't think Apple will ever own up to this. There have been bluetooth issues since the iPhone 4 (which I discovered in forums while trying to fix my phantom bluetooth "issue") which Apple has not even addressed. I, personally, do not have bluetooth issues but I do have a very real static issue. This probably will not be a cheap fix for Apple as I believe it's a hardware issue. I don't know, though, if it's only on 4S. Can anyone verify on a 4? If it is hardware, it might have to do with their "state-of-the-art" antenna switching technology.

Dec 18, 2011 12:47 AM in response to GoldRocket

I have AT&T's iphone 4s (black, 16gb). I am hearing the same snap crackle pop in my earpiece too. You can definitely hear it when loading web pages in safari (load a webpage and hold the earpiece to your ear while the page loads). Also, I can hear crackling through the earpiece when the phone is on the home screen and not doing anything. The crackling was happing on both iOS 5.0 and 5.0.1. I swapped phones at an apple store after complaining but the replacement has crackling noises too. This sounds is driving me b-a-n-a-n-a-s and I think apple should fix the issue and recall all the current iphone 4s models.


I do not hear crackling noises on my friend's iphone 4s from verizon, strange eh?

Dec 24, 2011 2:04 PM in response to pernys

I took my 4s in to the genius bar for the crackling issue yesterday and so far my replacement phone does NOT have the issue. The guy at the store said he could hear the noise (took it in the back to confirm). He wrote up the ticket as a "rattling noise" and told me it was probably the speaker. I'm skeptical of that, but so far so good. If you are having the issue, I suggest you try getting a replacement they may have fixed it.

Dec 28, 2011 6:26 AM in response to sillynaseem

I am also having this static noise. Sounds like a bee is in my phone. I'm thinking about seeing if I can get an exchange after seeing a couple of people say that they got an exchange and the problem is gone. Although, most are saying that the problem is still there. I don't know what to do. I don't want to exchange and get one that's worse. It's happened before. Decisions, decisions!

Dec 28, 2011 12:59 PM in response to GoldRocket

update: I spoke with apple support about this issue last week and they said they wanted to capture my phone to check it out and they would send me a replacement phone. I just received my new phone and it started crackling upon activation over 3G cellular network. It is definitely a 3G issue, probably the location of the antenna and the earpiece (maybe there needs to be something inbetween the two, maybe the wires are touching one another or the same piece of metal). I'm glad they are investigating my phone to figure out why the earpiece crackles while using 3G but disappointed to see my replacement phone has the same issue. It DOES sound like a bee trapped inside the phone!!

*Important--iPhone4s Static/Crackling Noise

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