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Icloud IMAP server "p01-imap.mail.me.com" rejected the password "XXXX." and The password is ok!. After several attempts to synchronize with them sometimes

Icloud IMAP server "p01-imap.mail.me.com" rejected the password "XXXX." and The password is ok!. After several attempts to synchronize with them sometimes.

In my iPhone, I have a similar problem, although not as frequently happens

iMac, Mac OS X (10.7.2)

Posted on Oct 20, 2011 11:32 AM

Reply
51 replies

Mar 29, 2012 2:55 AM in response to gbws

Well I have had the problem since Monday morning on Imac, macBook pro, Ipad and Iphone.


Been on the phone to ApleCare and Mobile Me support.


2Hours later. The problem was resolved by:

A password reset instruction from Apple

Deleting Icloud account on all devices,and iCloud mail accounts on MAIL (non Lion) or if Lion it will promt you for a new password , followed by recreation with the new password.

Definitely not my problem. Got to be a server problem in Icloud.

But it is working now.


Wow......

But Moble me support chatted to me for 1 hour and 31 minutes

Mar 29, 2012 4:55 AM in response to Iyengar

Thanks for the tips, lyengar. I'll go through that routine if I have to, but I'm hoping the issue resolves itself. I'm still getting the errors, but mail is now working for me more often than not.


Overall, still a frustrating experience and one that was not triggered by a password reset or any other action that I can think of on my part. Not what I usually expect from Apple.


For anyone who is getting the errors, I'd suggest logging into iCloud using Safari on your Mac and going to Mail. At that point, if you're suffering from this issue, you should get a "Mail could not be loaded" (or similarly worded) message which gives you the option to notify Apple of the problem. By all means click that button so Apple gets the feedback.

Mar 29, 2012 1:56 PM in response to capaho

I contributed earlier that I got fixed by resetting password and deleting accounts on all devices (everything that i got) followed by recreating the accounts.

Support provided me with a fix for the problem that I had.

However as the problem is obviously caused by a corrupted password control server it seems to me that the server problem will take longer to fix and might eventually be fixed by the iCloud people. Don't hold your breath.


In the meantime I offer another suggestion. Support did tell me that my passord may have been invalid, ie did not have the required number of capital letters and numbers.

My password was an old one , used by me on Mobile me and apparently Icloud requires Capital letters and Numbers in it.


Perhaps iCloud is crawling through all the old passwords and invailidating them. Mind you it would have taken took 6 weeks for them to discover my old mobile me passord was invalid.

It would still be a bug if they invalidated it without telling me.

Just another thought. At least I am working well again.....

Mar 30, 2012 4:53 AM in response to rodrigo.villamil

After almost 5 days without email on my iMac computer and iPhone 4S, the problem seems to be gone by itself.

Corry a MobileMe Senior Advisor did replied to me that he will be taking on this case. That night my problem

was gone without any help from Apple ? coincidence or just luck ?

Unfortunately I cannot explain how it was solved, so I can't really share anything helpful to the community but

I am sure Apple knows the problem and discretely fixing it.


I will monitor mail activity on both devices and counter check using iCloud running Safari web browser.

If anything looks suspicious or I have any kind of discrepancies I will get back to the community.

In the mean time I did ask Corry to acknowledge all of the other users with the same problem as me on the Apple Community.


Thank you

Icloud IMAP server "p01-imap.mail.me.com" rejected the password "XXXX." and The password is ok!. After several attempts to synchronize with them sometimes

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