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nanyes24 Author

Level 2

264 points

My apple tv won't recognize my apple id

Everytime I try to sign to my iTunes store on my Apple tv it tells me that my apple id or password is incorrect. This is the only apple id I have ever had. I did change my passwor on October 13 after multiple probles with my mobile-me to iCloud transition. I have had my apple tv for over 6 months, so I tried both my previous Apple id password (as well as the new one) but it does not accept either of them and even though I have homesharing "On" it doesn't do me any good.

Also, it will not do the software update to 3.4, it tells me my software is up to date. I reset apple tv yesterday and started from scratch to no avail. No problems with my iMac, Macbook Pro, iPad2 or my iPhone, only with Apple TV. HELP!

Posted on Oct 22, 2011 5:44 PM

Top-ranking reply

Smokin_Shawn

Level 1

4 points

Posted on Apr 28, 2017 2:56 PM

This is the answer for gen 2 ATV. I suspected this and then tried. Worked perfectly.

Open any web browser on any computer and go to appleid.apple.com.
Log in to the Apple ID you want to disable two factor authentication for, you may need to use two factor auth to gain access to the account.
Go to the “Security” section of account settings and choose “Edit”.

Turn off 2 factor authentication. Has a few steps but this fixes it.

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118 replies

DMK01

Level 1

4 points

Nov 18, 2016 3:25 AM in response to nanyes24

MY Apple TV won't accept my details either. Once I have typed in my ID and passcode they ask me to type in the veri code. Where? I tried adding it to the password box and still no luck.

DMK01

Level 1

4 points

Nov 18, 2016 3:26 AM in response to Ncortazar

tried that. Didn't work.

GeoffT44

Level 1

28 points

Dec 4, 2016 12:16 PM in response to DMK01

This is absolute rubbish from Apple - long forgotten their customers.

I have tried every suggestion on this forum - none has worked. I know my ID and password are both correct as they work on everything else.

Although I can't get into iTunes via Apple TV 3, I can via my iPhone and if I access movies, I can AirDrop them to Apple TV.

Sodivein

Level 1

4 points

Jan 5, 2017 4:31 PM in response to GeoffT44

Have you tried ensuring you have purchased an app from iTunes using the PRESENT Apple ID you are using ( you may have reset at some point? ) Only then will Apple TV box recognise it.

Jan 6, 2017 11:13 AM in response to mrlogic

Thanks for this! It worked for me immediately.

MN59

Level 1

8 points

Jan 7, 2017 9:35 PM in response to shinsundo

My solution was to give up and use Amazon.

Sodivein

Level 1

4 points

Jan 13, 2017 6:59 AM in response to EDMrtn

Always ensure you have bought, rented downloaded from ITunes with your PRESENT Apple Id. You may not have done or màybe re set it at some point . ????

Your Apple TV will then recognise it

Apr 7, 2017 6:26 PM in response to nanyes24

I having the same trouble

I want to throw it out and switch to amazon

Apr 12, 2017 7:36 PM in response to nanyes24

This is obviously an ongoing quality-control problem. Reseting passwords, restarting the device have all failed.

Apple, get your **** together. Look how many of us are having this problem.

Apr 20, 2017 2:49 PM in response to Firefox13a

Does anybody have any answers for the situation as we cannot sign into our Apple TVs as it will not accept our iTunes password. It accepts it on all or other devices

Apr 21, 2017 5:04 PM in response to Debathome

Just got back from vacation, turned wireless back on, and am now having this problem. Ridiculously frustrating. Apple gets less user-friendly every day. Grr.