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nanyes24 Author

Level 2

264 points

My apple tv won't recognize my apple id

Everytime I try to sign to my iTunes store on my Apple tv it tells me that my apple id or password is incorrect. This is the only apple id I have ever had. I did change my passwor on October 13 after multiple probles with my mobile-me to iCloud transition. I have had my apple tv for over 6 months, so I tried both my previous Apple id password (as well as the new one) but it does not accept either of them and even though I have homesharing "On" it doesn't do me any good.

Also, it will not do the software update to 3.4, it tells me my software is up to date. I reset apple tv yesterday and started from scratch to no avail. No problems with my iMac, Macbook Pro, iPad2 or my iPhone, only with Apple TV. HELP!

Posted on Oct 22, 2011 5:44 PM

Top-ranking reply

Smokin_Shawn

Level 1

4 points

Posted on Apr 28, 2017 2:56 PM

This is the answer for gen 2 ATV. I suspected this and then tried. Worked perfectly.

Open any web browser on any computer and go to appleid.apple.com.
Log in to the Apple ID you want to disable two factor authentication for, you may need to use two factor auth to gain access to the account.
Go to the “Security” section of account settings and choose “Edit”.

Turn off 2 factor authentication. Has a few steps but this fixes it.

View in context

118 replies

May 31, 2017 9:31 PM in response to mrlogic

After trying all other suggestions, this one finally worked! I changed location to another country, and then changed it back to my country (United States), and it actually worked! Finally!

Jul 8, 2017 10:57 AM in response to EDMrtn

How right you are. I did the exact same thing! Terrible that Apple won't fix this flaw.

Jul 8, 2017 11:26 AM in response to m.ike

Thank you for the advice. I have an old Apple TV and after I deleted Two Factor Authentication, as you suggested, I was able to sign in.

Aug 19, 2017 2:37 AM in response to nanyes24

me too did u get a reply from anyone?

Sep 30, 2017 8:45 AM in response to michstout

Thanks! That worked for me and saved me a lot of time troubleshooting.

Andrew22

Level 1

4 points

Oct 3, 2017 5:37 AM in response to nanyes24

Only solution I found was to restore to factory settings and do all the logins again. Worked.

KJG59

Level 1

12 points

Nov 11, 2017 1:08 PM in response to michstout

Worked. Thank you so much!

Nov 19, 2017 12:48 PM in response to Winston Churchill

I have tried but it still doesn’t work

Nov 26, 2017 5:04 PM in response to mrlogic

Thank you for your post! Changing my location somehow knocked the dumb Apple TV back into submission. I knew I had the right password the first five times I tried it. :-)

Dec 30, 2017 6:50 PM in response to Emawbeylance

Apple TV won’t recognize my passwrd

ckslim

Level 1

8 points

Mar 6, 2018 2:43 PM in response to welovenaples

yes!

Apr 5, 2018 6:50 AM in response to ttim3

This fixed my problem, typing it out rather than using the shortcut. Who would have thought!? Thank you!!

Apr 6, 2018 4:27 PM in response to nanyes24

Changed location in settings to United kingdom and referred me back to us and accepted Apple ID

someone suggested in this forum thanks

My apple tv won't recognize my apple id