You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4S "no service" problem

hello all,


Just got my iPhone 4S 18hrs ago and it wen to "no service" like 3 times (so far)!!

  • I have changed carrier setting to manual I can select my network but still "no service"
  • I turned on then off "airplane mode" it goes searching... then "no service"
  • it only work when I restart or reinsert the SIM


Is this common? do I have to worry ?


Appreciate your inputs.


Thanks,

Abdullah

iPhone 4S-OTHER, iOS 5, iMac, iPad

Posted on Oct 22, 2011 11:40 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2011 2:48 PM

I had the same problem today, once I put the phone on airplane mode then turned it off it showed service again. If this continues I will take it back to the store.

729 replies

May 24, 2012 6:43 AM in response to abds2000

My old iPhone was just perfect... of course the battery kept dischargin intermittently so I went to the new iPIG4.

Now I see that you folks have the same issue that I now have..

It will not connect to the network until I force the connection, "airplane mode on/off, power off, etc".

It does not matter what IOS that you have, it still happens.

Thanks to the person who directed me to the site that gets the week of manufacture... week 16 in my case.

I believe that APPLE has a serious issue with these new phones( probably software).

Guess what everyone, the problem is fixed in the iPIG5 (that's waht they will tell you).


When you pay premium prices for a smart phone one would expect to get one that actually works that way it should.. Is this too much to ask?

Jun 12, 2012 5:08 AM in response to abds2000

I have found the Crash Logs for the iPhone regarding baseband on my Windows 7 PC, you can find them at:


"C:\Users\username\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\iphonename\Baseband"


Here is some of the date contained in the files, and these files are created daily for my iPhone!


Version=4

IncidentIdentifier=E5A83115-B2F4-438E-9AB0-3C50B24

E5EA3
Date=2012-06-10;AP=9B206;BB=2.0.12;Model=N94AP;Machine=iPhone4,1
12:51:01 +0100 DST [clm] disconnect: duration=304;cause=kNoError;modemErr=0;rat=0
16:46:01 +0100 DST [clm] disconnect: duration=0;cause=kNoError;modemErr=0;rat=0
17:18:19 +0100 DST [clm] disconnect: duration=174;cause=kNoError;modemErr=0;rat=0
17:21:30 +0100 DST [clm] disconnect: duration=161;cause=kNoError;modemErr=0;rat=0
18:04:24 +0100 DST [clm] disconnect: duration=84;cause=kNoError;modemErr=0;rat=0


Version=4

IncidentIdentifier=F1A39329-0A87-4569-89D6-93BF0A1

FAD95
Date=2012-06-09;AP=9B206;BB=2.0.12;Model=N94AP;Machine=iPhone4,1
19:09:38 +0100 DST [clm] disconnect: duration=67;cause=kNoError;modemErr=0;rat=0
19:11:31 +0100 DST [clm] disconnect: duration=66;cause=kNoError;modemErr=0;rat=0
21:53:24 +0100 DST [clm] disconnect: duration=1044;cause=kNoError;modemErr=0;rat=0


And the next one is the first one to appear, notice the date? It's literally a few days after 5.0.1 was pushed out by Apple so maybe verifies to some extent that people saw this issue arise after that update:


Version=4

IncidentIdentifier=B11600F8-F8F4-40B4-837C-D937CDA

C6DCC
Date=2011-11-15;AP=9A405;BB=1.0.13;Model=N94AP;Machine=iPhone4,1
10:55:45 +0000 ST [rm] crash: state=Powering Off
11:13:35 +0000 ST [rm] crash: state=Powering Off
17:08:37 +0000 ST [rm] crash: state=Powering Off



I have created a thread on my phone carrier's forum (O2 - UK), I strongly recommend that anyone reading this does the same so if you are with Orange then tell them, or if you are with AT&T then tell them! I asked O2 - UK if they can approach Apple themselves because we are getting nowhere with this here on the Apple forum.

Jun 15, 2012 11:50 PM in response to abds2000

I woke up this morning with the "searching....." notice and thought my phone died after rebooting, rebooting, switching on and off etc, tried all of the "ideas" in this forum.


Last thing I tried actually worked:

1. go to settings

2. go to general

3. go to reset

4. reset network settings


and voila .... my phone rebooted and connected to my carrier service.


Hope this helps anyone out there getting frustrated.

Jun 21, 2012 12:10 PM in response to Thierry10

Hi,

I am with the mobile phone provider Three Ireland. I have spoke to there tech support about the no service on the 4s. I explained about the 128k SIM card as per some postings on different websites. There tech support explained to me that they had seen the posts and spoke to Three UK about this and they can't find any link to support this thinking. As they explained to me the SIM card size is only relevant back in the days where we used the SIM cards to hold information like contacts and SMS messages. Three in the UK and Ireland use 64k from what he is telling me and not 128k cards. He wondered if this was an issue with iso5, personally my 4s is using iso6 fr the developers website but still I am having this issue, and yes it is only a beta version. So my findings are no further. Apple won't comment as usual on this or any other issue. So after all this talk no one is any wiser to the fact of why the no service issue happens. So Mr Apple please can you respond to all these nice people and tell us what the **** is going on? Please. Thank you.

Jun 26, 2012 11:10 AM in response to Hooton

Put the phone in your pocket and those fixes do nothing guys. I have tried every single fix posted all along this thread trail and they never work forever, just for a several hours until I need to make a call again. Now you need to complain to your network carrier and tell them enough is enough and make a formal complaint about getting No Service errors on your iPhone. Whoever you network carrier is, you have to complain to them now.

Jun 27, 2012 12:50 PM in response to ProjectVRD

The only thing that fixed my "No Service" message was to get rid of the iPhone. I had 4 iPhone 4S's and all of them had the "No Service" message. I now have a LG phone that has been flawless for months now. It isn't as nice as an iPhone, however, I can make calls and send/receive data when ever I need to! I wish I could have kept the iPhone but I had no faith that this issue would ever get resolved.

iPhone 4S "no service" problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.