purchases not appearing in "Purchased" under "Updates" in App Store

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Level 1

10 points

purchases not appearing in "Purchased" under "Updates" in App Store

I have ios 5.0 on an iphone 4. When I click the App Store icon and then "Updates" at the bottom of the screen and then click "Purchased", nothing shows up. All my apps had transfered over successfully during the migration to ios 5 from ios 4.3. however I removed one app and now I want to reinstall it. However under "Purchased" apps nothing shows up.

Has anyone else had this issue? Is there a resolution?

One other caveat: I had an old mobile me account which I did not want to use and could not get the verification email sent to my current Apple ID automatically. When I called Apple support, the representative was able to manually send me the verification email to the Apple Id I am currently using (not mobile me ID) and the install went fine from that point forward. Also, all of the 33 apps on my iphone were purchased with the this Apple ID (not the mobile me ID).

iPhone 4, iOS 5

Posted on Oct 23, 2011 12:03 PM

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Answer 1

modular747

Level 6

19,674 points

Oct 24, 2011 7:37 PM in response to kmpuzzled

I'm also thinking it's a bug in iOS 5.0.

Wrong. The problem is in the iTunes servers. It was displaying correctly in iOS 5 until last weekend.

http://www.nizkor.org/features/fallacies/post-hoc.html

To report something to Apple:

http://www.apple.com/feedback/iphone.html

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Answer 2

Oct 31, 2011 5:47 AM in response to Shanker66

yeah I agree this bug is causing a lot of problems. I'd encourage everyone to report it to Apple and tell them to pull their fingers out and fix it pronto!

report it here:

http://www.apple.com/feedback/iphone.html

I also cut and pasted the link to this thread when I reported it to give them the full picutre

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Answer 3

modular747

Level 6

19,674 points

Oct 23, 2011 12:09 PM in response to marc289

If the iTunes account set in the phone isn't the same as the one used to previously purchase apps, you can't update and no "Purchased" items will show.

Settings > Store > tap ID > Sign out > Sign in with correct iTunes account ID. Sign in and out even if the ID appears correct. Then recheck App Store updates and Purchased list.

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Answer 4

marc289 Author

Level 1

10 points

Oct 23, 2011 12:21 PM in response to marc289

An additional bit of information: as a test, I went ahead and purchased another app on my iphone. On the iphone I then went to App Store -> Updates -> Purchased and still nothing showed up as being purchased.

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Answer 5

marc289 Author

Level 1

10 points

Oct 23, 2011 12:29 PM in response to marc289

OK yes, I followed your directions to sign in and sign out of the App Store and the problem still exists: no apps in the "Purchased" section of the App Store (even though I just purchased an App as a test).

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Answer 6

marc289 Author

Level 1

10 points

Oct 23, 2011 12:37 PM in response to marc289

One other caveat: when I search for Apps in the app store that are already installed on my iphone, the App Store correctly identifies the App as "installed". However the Apps do not appear under Updates -> "Purchased"

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Answer 7

marc289 Author

Level 1

10 points

Oct 23, 2011 1:00 PM in response to marc289

Update: I just tried App Store on my iphone again and now instead of showing nothing under "Updates" > Purchased > All, it says "All of your available apps have been downloaded tothis device." When I try and click on the "Not On This Phone" button it is unresponsive.

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Answer 8

marc289 Author

Level 1

10 points

Oct 23, 2011 1:03 PM in response to marc289

Correction: When I try and click on the "Not On This Phone" button it gives the same answer: "All of your available apps have been downloaded to this device." This is clearly not true since I just uninstalled an app.

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Answer 9

marc289 Author

Level 1

10 points

Oct 23, 2011 1:43 PM in response to marc289

Update: although the App Store on the iphone is still not working correctly (not showing my purchased apps). I was able to reinstall the app I had previously uninstalled by going into iTunes and putting a check mark next to the uninstalled app and then syncing with my iphone. I plan to go into an Apple Store tomorrow to see what the issue is with the App Store on the iphone itself.

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Answer 10

Oct 24, 2011 6:54 AM in response to marc289

Am having the same issue

Got an iphone4. After I first installed iOS5/iCloud if I went to the App store>updates>Purchased if i pressed "All" it would show a list of every app I had purchased whether it was installed on the phone or not, with and iCloud icon to dowload any that were not there. And as you would expect the "not on this phone" when pressed would have a shorter list showing just the purchased apps not on the phone.

Now both lists are the same

That is to say that the All list only has the apps not on the phone (which is wrong it show show all my purchases) and the "not on this phone app" is "correct" as it shows the apps not on the phone

Is this a bug in iOS5 that has only just come to light?

Let us know what the Apple store said please

many thanks

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Answer 11

Oct 24, 2011 7:21 AM in response to Daniel Mc Adam

I think this must be a bug that Apple need to fix. As, after all, if I search for apps that I have bought, in the app store on the iphone they are there as linstalled. It's just they aren't listen where they should be on the phone.

Any ideas anyone as to when a fix is coming?

Thanks

Andrew

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Answer 12

Oct 24, 2011 10:24 AM in response to Andrewdoc74

Any news on this from anyone yet?

Must be a bug as I can't see any other explanation given the way it behaved when iOS 5 was first installed (that is it worked as it should!) compared to how it is working now.

Have never restored my phone and not updated for over 24 hours yet the list is not repopulated with my previous purchases.

Furthermore if that was the case it would be a bit like losing all your contacts if you updated them or added one to them. The whole point of the iCloud is meant to be fairly fast and seamless

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Answer 13

Oct 24, 2011 7:14 PM in response to Andrewdoc74

I'm also thinking it's a bug in iOS 5.0. I deleted an app that didn't work with iOS5, went to the app store app->updates->purchased and "not on this device" to find and reinstall it. The app still didn't work, so I left things alone for a week or so. Now, when I go to the App Store app->updates->purchased, it starts on the "not on this device" tab and shows that list correctly, but moving to the "All" tab *still* only shows the apps not on this device, not the full list. The change between displaying "all" and "not on this device" is broken. I only hope that it still checks the apps that are, in fact, installed when it looks for updates. >:(

Any idea how to report a bug with the Apple app?

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Answer 14

Oct 24, 2011 7:59 PM in response to modular747

Touchy! So you think the problem is associated with the upgraded iTunes version and its servers as they pass the data to the App Store app? Still a software problem and still nothing we end-users can do, other than make sure someone at Apple knows about the problem. Does your server problem have an e.t.a. on a fix? Is this a cosmetic issue, or do we need to use some other method to update (e.g. iTunes on the computer and sync)?

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Answer 15

marc289 Author

Level 1

10 points

Oct 24, 2011 9:15 PM in response to modular747

"Not a bug and not a problem. After updating or restoring it takes severeral hours to repopulate the lists correctly."

OK, just to clarify I updated to ios 5 a week ago and should not have taken a week for App Store to recognize what I have purchased and what I have not purchased.

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